Very poor service Perth airport.
There was no representative at the Avis/Budget desk in the airport so we went to the hut in the parking lot. Not a problem. The service from the moment we arrived there was poor. Little interest from the staff. We were entitled to an upgrade but we were not going to get it had I not mentioned it. So they bring us the car that we were upgraded to and it had 1 bald tyre and another near bald tyre. Not safe and not roadworthy. So they bring us a lesser car and we don't get our upgrade. I can't be sure but I believe it was actually a downgr...ade. We had never been to Perth airport before and we weren't aware that we needed a slip to let us through the exit gate. Lo and behold, no slip in the car so we have to wait for help whilst the cars behind us were backing up and we had no where to go. I mentioned it to one of the Avis yard employees when we returned the car 11 days later and he said there should have been a slip in the car when we picked it up. He told us that the service in the hut was poor. Such a shame, we have don quite a bit of business with Avis at different locations and always found them pretty good. (Except once at Sydney airport when they tried to give us a car with so much bird dung on the windscreen I couldn't see out of it).
The experience with the office staff was positive.
I didn't get the car I asked for.
Negative experience was when I got in the car,stunk of cigarette smoke,wasn't very clean.
Plus couldn't find how to release the handbrake.
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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