Great service but refunds are terrible
Good service but refunds and passing the blame onto the banks when spoke to bank about getting the proof in writing that’s Avis is complete I was informed we don’t do those letters you will need to wait not happy I’ve had car hires previous thru thrifty never an issue and refund done with in 3 days.
Manager very rude and confronting
We hired a car and the next morning it wouldn't start. We tried everything but to no avail, so we called Avis. The manager immediately blamed us, saying we would have to pay to have the car towed back, and accusing us of somehow creating the problem before she even knew what had happened. The mechanic came out and of course couldn't blame us for a car with dodgy electronics. What upset us was the way we were spoken to. It was appalling.
Lies and deceit
I escalated a problem to Avis "Customer Service" at car pick up.
They 'promised' a resolution on drop off and took my email address "to provide details" (I was already highly suspicious of the lack of detail but had to start travelling), and confirmed a note had been put on my booking to record the call and intended action.
Of course, no email was received and, when I inquired, there was no record of my original call, the promised action, etc.
Why bother with the deceit? Just another example of poor customer service.
Separately, the atti...
Poor Customer Service
Had a not at fault crash. We didn't pay the insurance so the excess was $2,650. We were able to get the at fault party's details and they also submitted a claim on their insurance to say they had an accident. Avis was meant to deduct the amount from my card and then reimburse it if they managed to find the at fault party, but I had asked them to call me before deducting anything. 3 months go by and we had called and left a message and no one called back. I receive a phone call saying that they had repaired the car and that we are required to pa...y the excess now and that they had sent it off to the other insurance for reimbursement. Still not sure why we have to pay it since so much time has gone by. But there might be a chance we will not get reimbursed that money and essentially they will be getting money from the other insurance company and me, which is unfair and their communication has been very poor.
The trick to make you pay more!
On arrival at Miami International airport there was a long line for Avis compared to the other rental companies. When I got to the counter I realised everyone was having the same argument with Avis. The trick they were using was to say that the class of car booked on-line was a lot smaller than people thought & wouldn't fit all the luggage in for the families hiring the cars. They did however have a special on the upgrade - only an extra US$50 / day. This added an extra US$800 to our car rental for 16 days (an extra 75% on top of what I had bud...geted from the on-line price!). Some families were very distraught & the arguments were bitter. When we picked up the upgraded car it was enormous & upon checking the type of car we originally booked it would have been adequate for what we needed. We were duped into paying more! The problem for Avis is that next time all those families go to choose a car they won't believe the Avis price on-line and will choose a different company. I certainly will be suspicious of Avis next time.
Fuel over charge.
The booking and quality of the car was not the issue. On return of the vehicle I was notified of the rediculious price for refueling the car. I turned back and refueled the car at the nearest servo for $27. Three months later I started receiving phone calls and letters for a outstanding refuel amount of $ 119 including a relocation fee and other additional charges. I submitted my bank statement as proof of payment and still received a letter for hand over and "do not rent" list.
Deplorable charging $400 additional fee upfront because I used Debit Card to pay AVIS Perth Airport
Customer service woman full of apologies but no power to change it- only 1 service counter open right down other end of terminal, travel with 6 m.o. baby - very inconvenient after 4.5 hour flight.
It was good until...........
PS: I am happy to report that after extensive emailing (with no resolution) I finally decided to go to the top and was pleasantly surprised that I received a refund promptly and an assurance that changes would be made to the system. It's a shame that it had to happen as we were otherwise very happy with vehicle and service. Thank you Avis.
I hope that I will be able to add a postscript to this review and say problem resolved.
We travelled from Australia to London where we had pre-booked a rental. We were pleasantly surprised to find we had ...
Where's my Deposit?
I booked a car from Budget/Avis in early October 2016.
Arrived at the Manchester Airport Car Rental Village to pick up the car. The counter person was terrible. Arrogant, condescending and pedantic to the extreme. Massive queue behind me but a glacial process interspersed with chats with her equally grumpy colleague.
I noticed, because I had a lot of time to look around, that their competitors were working so much faster. And with smiles! Ended up with a totally different car from the one I booked.
That's moderately bearable but what...'s not is taking a two hundred pound deposit and, four weeks later, no refund, no reply to mails or lodgements on their website. I've used Avis/Budget all around the world many many times. Your staff at the check in at Mcr Airport are appalling. Why do I have to pay a deposit in the first place and where is it. Bye Avis.
Please read this before renting anything
My cousin and I hired an Avis Budget through our travel agent and picked it up from
a dark offsite carpark used by the Avis Budget office located in the Munich train station. I say dark
because we noted many trivial marks all over the vehicle despite the darkness of the carpark.
I agreed to the pre-existing damage and used the vehicle for the entire duration of our European Vacation.
The moment the car was returned the Avis/Budget representative noted two completely additional
trivial marks; one of which I saw in the dark carpark. The ...
Terrible - always have such a long wait
The booking process is always fine but getting the car at Sydney airport is always so painful. Always long queues, no self service, slow staff, it takes ages in the queue and then even longer to get the car.
Beware AVIS: Tasmania
Recently had the misfortune to find AVIS rental car had experienced car door damage from another car in a car park. The damage consisted of a 1-2 cm dent (no paint damage occurred). I had deducted from my credit card $906.40 for the repair. Exorbitant!! AVIS response to my query about the cost and request for an additional repair quote was ignored. Beware AVIS car rental in Tasmania.
Poor staff attitude
I hired a car in Canberra for three days and then in Tasmania for 12 days. I don't think I have dealt with worse staff in any other business. They are offhand, abrupt and disinterested. I booked for four days in Canberra and when I arrived at my motel at 4.30 I rang the Avis Office about picking up my car and was told I was too late cos I needed to get in there half an hour before they closed for the day and they were not prepared to wait 10 minutes. So I agreed to pick it up the next morning. I was then told it would be a three day rental and ...that was a higher rate, so the total cost would be higher. No argument allowed. The next morning the staff were very abrupt - here's your key, go find your car. The pickup office staff member in Hobart was just as rude. Even when I dropped the car off the woman was decidedly unfriendly. The car was OK, smaller than expected, but ok. The problem is the staff. What's wrong with this firm. Surely it should be about customer service! I will never use Avis again.
nice car,decent cost, crap customer service and slow
Still havent got money back,nice car, they also took extra money out account for no reason and took for ages to get $887 back to me always got transferred very rude. Never ever again!
Watch out for sneaky extra fees
I have previously had very good experiences with Avis but after my last 2 rentals I will be using another company. I have twice been tricked into accepting their insurance excess reduction fee. The first time, when picking up the car the agent told me 'you have accepted the excess reduction which brings it down to $x, would you like to reduce it to $0 with an extra $x?' I assumed the first excess reduction was included in my booking since I hadn't actually accepted anything so I just said no. Then after signing and receiving the printed rental ...agreement I noticed that I was going to be charged more than my quote and that they had charged me for the excess reduction. Only then did I realise that it had been added automatically and that I had been misled by the agent's question about an extra fee. By then I had already signed the agreement and it was too late. The second time was on New Years Day, I prepaid for the rental this time thinking that I would be safe from any extras but upon seeing a charge for $30 on my credit card and calling to enquire the agent said that I had accepted the excess reduction fee! I definitely declined the excess reduction for this rental seeing what had happened to me last time but it was showing on the system that I had accepted it and since my signature was on it they wouldn't refund it back to me. The lady I spoke to said that I would have had to click a box on the screen to accept and then sign which is totally untrue. At the desk I spoke to the man and then he said 'sign on the screen' and I did, there was no box to click. I have had enough of their sneaky underhanded tactics to get more money out of me, I will not be using Avis again.
Head injury and they didn't care....
Hired a Camry from Avis Launceston Airport. The first day we parked on a hill and one of my passengers opened the boot, only to have the latch crash down on her forehead, causing a bruise and soreness. The boot lid struts were worn out. When we returned the car we pointed this out and the rep said "thanks, I'll note it down". No questions about whether our passenger was ok, not to mention any apology.
Avis Melbourne Airport. Never Again
I waited over an hour to receive a car that I booked over a month ago.I was expecting to find the car I booked but I received another one !!
Do the staff know the products they sell.
I recently hired a car in Sydney. This was pre booked and I received good service, I signed and gave my card details as required. After all was done the sales assistant advised me of the pre paid fuel offer. I asked if we only paid for the fuel used and she said "yes". I thought this to be too true as they were only charging $1.30 per Litre. Once I returned the vehicle I checked the receipt on my return to Brisbane and discovered they had charged me $106.00 for a full tank of petrol when I had only used around 30 litres at the most. I also beli...eve the $70 premium for pick up at the airport for 3 days is very expensive as other companies charge as little as $5 per day. I rang to on Tuesday to complain and am still waiting for a call back from Avis today Friday. I won't hold my breath any longer waiting on the inconsiderate customer enquiry call centre. Avis you've lost another customer.
Preferred customer Penalty
Be careful when booking with Avis over the internet with your Preferred customer number. Chances are you will get a higher rate than the day rate without being Preferred. Avis does this world wide . On a long trip the difference can run in ten thousands of $$$. Try it out you!
Avis Staff can't use a computer
So I turn up to the Avis office that was empty and asked for a vehicle. "Have you made a reservation?" I'm asked, "No I haven't", "Sorry sir we don't have any cars." I take three steps back and I book one online. I step back to the counter holding my telephone up with a reservation number. "I just booked one now, can I have a car?" The attendant checks the reservation number and says, "Sure sir we can give you a car." I then receive a call from my friend who was waiting at the Europcar office in a queue who tells me that he had progressed in t...he queue and was about to get the car he had reserved. I politely asked the receptionist at Avis to cancel my reservation explaining why. After meeting at the Euopcar with my friend it turned out that he had no reserved a car and they did not have one for us. I walk back to the Avis office with my friend and approach the same receptionist. "Excuse me" I say, "That car that I had just reserved." She says, "Sorry sir I cancelled it." I say but it must still be here it was only 2 minutes ago." "Sorry Sir we don't have any cars." I take three steps back and book another online. I approach the counter holding my phone up with a new reservation number. "Can I have a car I just reserved it." She checks on her computer and says, "Yes sir we can give a car." I then tell her that it is ridiculous that I have to do 90% of her job to get a car. Whilst I was saying this, a lady came in and asked the same thing, "Sorry if you haven't reserved a car we don't have any." I tell her not go away and just book one using her phone as I did. The attendant says, "You can try that if you want." I then assisted her in booking a car online, I recall she was from NZ. Sure enough, moments later she was standing behind me in the car park waiting for her car. I have had a field day talking about this on social media and I've been encouraged to take to forums to talk about it, I will be doing that in the near future. I've had ball talking about this on social media Rediculous! I wonder how many people they've turned away.
Like many of you reading these reviews, I did and I thought that Avis sounded like the best out of a bad bunch comparing with other rental car reviews. Don't be fooled however, our experience with them in Tasmania was appalling. It took no less than one hour after arriving at their service desk to actually be driving out of the airport – in Hobart of all places. At the desk, the two staff obviously had no idea of how to service a waiting queue on a first come first serve basis and of course, taking telephone call enquiries had to take priority ...over waiting customers. After waiting at least 15 minutes to arrive at the front of the queue with 2 people in it (with no apology for the wait), the paperwork was completed and out to the carpark I go, only to find that the vehicle is SUV style and not a typical 4 door sedan which both my partner and I are comfortable driving. Back to the desk I go, only to be told that no, this is a similar style vehicle. Meanwhile my partner has taken photos of the interior of this vehicle which quite obviously hadn’t been cleaned, carpets and seats were soiled. After complaining, they said there was a suitable replacement but we’ll have to wait as it’s currently being cleaned. We waited and eventually only after a full hour were we able to drive away very disappointed. During the extended wait, I took the opportunity to check out Hertz rentals and yes, they had several suitable vehicles on hand and were actually cheaper. They had more staff on hand and were pleasant to deal with and no, I don’t have any association whatsoever with any rental car company or know any employees. Hertz are apparently locally owned in Tasmania and certainly made me feel more welcome. It is disappointing that it’s come to this with Avis, I have used them in the past sometimes with issues and sometimes without. I based my choice in the past on reading some of these reviews &I know who I’ll be using in future. Replacement car was suitable Customer service
Watch out for the prices
I've hired 4 Avis cars in the past 4 years. Townsville and Sydney were excellent. Brisbane airport/Coffs Harbour overcharged me by $250 and Launceston overcharged me by $170. Has anyone been undercharged by Avis? I rang Customer service both times and got the runaround for weeks.
Requesting your phone number and email address is a token to make you think they'll contact you, but they don't. You have to keep chasing it up. The first "mistake" was saying I'd returned the vehicle past the allotted hour and at the airport instead of the city d...epot. The second time was charging me for a full tank of fuel for a model of car they don't even hire, when I'd returned my vehicle full. Don't waste your time ringing customer service. You'll lodge your complaint and hear no more until you call them back and back and back. They'll always tell you the offending depot hasn't got back to them yet. Can you believe it? A problem that takes 10 minutes to sort out and there is no response for 3 - 4 weeks. I'm suspicious the customer provides their business overdraft at some depots. Don't bother with customer service. Ring the offending depot direct. Vehicles clean, well presented and usually well maintained mechanically. Being treated like a fool with over charges and nill action on return of money for 4 weeks.
Unprofessional, disinterested response after accident
Hired car from Perth for 8 days. Another driver rear ended us on first day. Got his details and called Avis and our travel insure to advise details, minor damage. Reported to police as required. Returned car, filled in forms and gave them police report. Paid excess of over $3,000, covered by our travel insurance.
Told Avis that our travel insurer required either written quote or tax invoice for repairs, so we could claim for excess. Avis told me that they self insure and a repairs and claims handled by Sureplan in New Zealand; they gave me ...
We hired a Holden Commodore Wagon in Brisbane. To collect the car we waited nearly half an hour at the first Check In desk, with 3 small children (4, 3 and 1) and after a 2 hour flight this was frustrating. We were then told that we had at least a 20 minute to 2 hour wait for car seats that we had booked when booking the car, they were not available. We then waited a further half an hour at the next check in desk to actually collect the car, it was lunch time and a hot day so very frustrating. We eventually got on the way and the car itself w...as like new, and very clean and tidy. It was much easier to return the car, though the there wasn't enough staff and most of the staff seemed fairly inexperienced. Overall we were a bit dissapointed in the service from Avis. Car was clean and tidy and only had 2500kms, near new Although booking car seats they were not available upon picking up the vehicle.
Won't use Avis again, States free upgrade but then told no upgrade available, staff at airport were not very friendly,booked on web and then airport avis office advised reservation did not come through(luckily I had a printed copy, but they did not honour it anyway,false advertising!
The return process was quick and easy,pulled into airport carpark and Avis staff member came over immediately took keys and gave receipt, no waiting!
Booked with Avis due to the upgrade, booked weeks ago and when went to get car was told upgraded car not avail and ...
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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