AVIS North Parramatta and AVIS Budget Lost Property
I would like to review several aspects of Avis both which are complimentary. And this definitely is not a paid review.
Firstly I (via my insurer) hired a car from Avis Parramatta North after dinging mine. The whole check in/checkout process was pretty painless. Avis was obliged to give me the cheapest car. Starting to rain, the Avis man gallantly took me umbrella in hand to the car. This was a Kia Cerato .. I know nothing about these but it stuck to the road, turned a tight corner, could practically drive itself, and was smart, roomy, clean, a...nd comfortable. Not bad for the *cheap* car. A few weeks later I had a text from Korrin at Avis Budget about an item of mine they found in the car. Korrin bent over backwards to get this to me and do so with as less stress as possible, due to some difficult circumstances. I was actually really touched. I never thought I would write this type of review about a car hire company!
Rented plenty of times, never had a problem
I've rented Avis rental cars a number of times now (perhaps 7 or 8 times?) in a range of locations, mostly Australia but also overseas. I've only ever had positive experiences, with new, clean cars at a reasonable fee, fairly helpful and straightforward staff who don't try any upsell tactics, no problems with false accusations of damage, and whenever the vehicle I booked wasn't there I was allocated a better one. I always take photos of the car, and I never take out Avis's own excess protection, preferring instead to cover any excess by taking ...out a policy with www.rentalcover.com, but these safeguards haven't been needed so far. My most recent experience involved renting a people mover van, and needed two baby seats fitted - both were installed appropriately, and even thoughtfully placed in convenient locations in the van. I'll continue to book with them based on having had these hassle-free experiences.
Ideal car and excellent service
Ideal car and excellent service at pick-up and drop-off at Adelaide airport. Only issue is the time it's taking to process the payment. The $200 security deposit is still being withheld by the bank because of slow processing which I was informed would take two weeks. Why???
Always have what we need
Recently helped me, would recommend the slacks creek team. Very fast to act when we had little time to sort
We hired an car via Vroom website to drive from Sydney to Newcastle. Got the car key & contract at their office at arrival terminal. Had upgrade to a bigger, clean, and new car. The process was so simple. Would used this service again.
Wasn't optimistic but was fine
Recently booked an Avis rental car in France (booked from Australia). Must admit I approached it with some trepidation given past problems with overseas rentals. Picked up the car which was not exactly what we asked for, but it truned out to be better - a largeish Nisaan X-trail diesel, with very low mileage and lots of bells and whistles - sunroof, cameras all round, alloy wheels etc. Cheap rental, no hassles at pick up, in fact the guy did not even try to add expensive insurance nor add fees for a second driver. Drop off was slightly comp...licated (to a railway station carpark that was full and did not want to open the barrier at the entrance) but they were relaxed about us being an hour late and even though a mysterious charge (possibly for fuel) turned up on my credit card soon after, it disappeared again, so for once there were no unpleasant surprises. So all in all a much better experience than I had expected.
Everything went smooth
I'd like to write a positive review because I was really cautious after reading all the feedback here. In fact, all the car rentals are rated poorly here - probably because people are not usually motivated to leave positive feedback.
I got an economy Toyota for a day - the process went smooth, the car was fine. The return was quick and smooth too, and the deposit was returned in less than 5 working days.
Booked a car (Sydney Airport) then found this site and was a little worried.
On arrival my car wasn't available so they upgraded me to a Camry. It had a few scuff marks on the outside but inside was clean and presentable.
My only neg would be the lack of information in regards to use and charges of toll roads on pick up.
Overall... a pleasant transaction.
Fast and good service with clear explanations given by the staff
Rented my car at Launceston - Downtown because it is now the school term break and all rental cars in Launceston Airport was fully booked. Was lucky enough to get a last min deal on AirportRentals.com and got a nice car. Clean and decent. Didn't had any issues with Avis. Car insurance was pretty comprehensive too where they cover from the first dollar once you choose to upgrade your insurance plan. Would definitely come back to Avis the next time I am in Australia.
Unexpected pleasant experience
After reading all the negative reviews on Avis and other car rental companies, it was with some trepidation that, out of necessity, I booked a rental car from Avis for a three day trip to Uluru. Booking online was easy and I had come to expect that I would need to pay for the optional extra accident cover. At $72 for the three days I wasn't upset by this additional cost. The pickup procedure was easy and I was pleased that there was no additional cost to nominate an extra driver. Also, I had notice an Avis advertisement in the airline magazine ...offering free car upgrades. I asked for and was given the free upgrade, which was very handy as we were a party of four with plenty of luggage. I paid particular attention to inspecting and photographing all blemishes before driving away. Likewise I made sure that I photographed the dash panel, showing the full fuel gauge and the odometer reading when I returned the car. As it turned out the Avis staff misread the odometer and I was overcharged on the first invoice. I brought the error to the attention of the Avis customer service department and the error was quickly reviewed and corrected. I received a credit. All in all a pleasant experience.
My Experience Was Very Good.
I got a good price and good insurance rate which is a must to do if not too expensive. They were fast and I got my car ASAP. Here is the good thing, I left my phone in the Camry and had to run back before my flight and as I ran into the office and told them in a hurry the man Asian appearance, possibly their cleaner, handed it in whilst they were helping me, I got my plane and just want to say thanks. I have no complaints with Sydney Airport Office.
Avis Dublin was excellent! Avis Cyprus so-so.
We pre-booked a car on avis.com for Dublin and Larnaca. This site was great as I didn't need to pay anything or give a card. For both I paid in cash at the end of the rental. The car I got in Dublin was a 2015 model, very little marks etc, excellent. The staff at Kilmainham and the airport were quick and helpful.
The car we got in Cyprus was the opposite! It was marked ,damaged, missing bits from top to bottom. Also it was filthy. I worried it would breakdown every day. The staff at Larnaca were friendly but hot and very busy.We struggled to get the seatbelts from under the seats where they were jammed in. Please avis Cyprus update your cars and wash them between hires.
Have never had any problems
I have rented with Avis, Hertz, Europcar and Thrifty many times over the years. Unlike the others I have never had a problem with Avis. There have always been staff on hand for both pickup and drop off and the vehicles are kept in excellent condition. By far and away the best of the four major car hire companies.
RTA Toll Charge on Avis Rental
Rented a car from Avis for two days and a week later found a RTA toll charge on my credit card for a different part of the city. Examination of the RTA online toll document showed a different car registration. Avis responded to my query and are refunding the toll amount. I suggest renters check their credit card statements after any car rental where the firm has a deal with RTA and if it doesnt make sense go to the RTA website with your rental agreement (RA) number. Check the license plate details. I am happy with the response from Avis and the queries staff were polite and listened.
Complaint response was timely and satisfactory
Wonder if this kind of error is common
better than expected
got a double upgrade and two days free for a 14day hire from brisbane international,only downside was nobody on the desk at 10.30p.m on sunday.3 clients waiting.after two phone calls she turned up.no probs with the car it was excellent.we are going again for 3 weeks in october but the quote from avis was way too high and we have booked with another co for half their quote!
easy to pick up and return vehicle,car in excellent condition.
hanging around waiting for clerk to turn up.
Questions & Answers
Booking confirmation 3144-2492-GB-4PP
This booking was cancelled due to Covid 19 and no flights available to the UK to take up the car hire . A months notice was given.I have enquired 5 times regards refund and no response other than speak to your travel agent. No agent was involved - booked on Avis website and paid immediately via credit card.
Appreciate a tough time for all business around the world . I appreciate the due refund asap . Every other hotel/airline that was involved in this trip has responded positively and had done the right thing within a reasonable amount of time .
Please Avis do the same .
Anyone been in an accident with an Avis hire car when the hire car crashed into my car and did substantial damage to te rear end but unfortunately I am not insured so I am trying to get Avis to pay for my car as the accident was not my fault ( rear ended)
Avis claim I must chase up the driver and until he pays his excess I will not have my car repaired. Yes the man driving the car is no longer answering calls or emails...
any advice is much appreciated
this becomes police matter, i hope you reported acident to police, they can find the driver, most probably issue his ticket, get police report number for insurance claim. if nothing works, report to consumer affairs, if nothing work, you may have to take AVIS to QCAT, only take $60-70 but bit of pain.
Is the service still same now, 2016?
Yes the service can be nest described as bad.
Car delivered scratched (every panel including the roof!) and filtheir than a worn out cab
Was asked at Melbourne Airport to put in 2 dollars ($1.30/l) more fuel as there was an discussion of the defnition of a full tank?
It isnt AVIS fault it is the 'crew' that handles the cars for all renters.
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