Bad Communication and not compassionate when solving Covid-19 issues
Word of warning if you choose to book with Avramides Property Services - they will fail to respond effectively in regards to extenuating circumstances (such as Covid-19 outbreaks).
They won’t be compassionate or empathetic if COVID-19 stops you from travelling to the airbnb. (We are aware of Airbnb’s COVID-19 policy - make sure you are too. [Name Removed] and his team won’t care if Covid hotspots are popping up everywhere, they will take your money even if you can’t travel to the area due to covid.)
We had to cancel our trip to Sydney due to ...Covid cases popping up all around the area. Now sydney is in lockdown - we are extremely lucky that we didn’t choose to go as we are from QLD and would have had to hotel quarantine at our own expense. We asked for compassion from [Name Removed]… he declined our suggestions of rebooking (we were very keen on rebooking at first as it would have left no one out of pocket - we even offered new dates in which we would have to pay extra money), or partial/full refund (unfortunately, it is within his rights to make this decision, even if it leaves one of his customers extremely unhappy). He ignored some of our messages and replied with generic how-to check-in messages - even after we had explained we weren’t going to be checking in due to covid cases in the area. We also spoke to three different people from their management - you’ll never know who is going to reply to your message, let alone know when you’ll get a reply back… it took over 48 hours (nearing 72 hours) to get a response back to one of our messages. Our lesson learnt was to never book through Avramides Property Management again. They won’t take care of their customers and won’t find a fair solution to problems like ours.
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