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Aware Super

Aware Super (page 2 of 8)

1.6 from 148 reviews · View Statistics

Reviews

  • Transparency
    1.8 (40)
  • Customer Service
    1.6 (51)
  • Rates and Fees
    1.8 (26)
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Bel

BelGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Don't Do It!

published
Transparency
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2 comments
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Bel
Bel
Nick

Nick

  • 2 reviews
  • 2 likes

No confidence

published
Incentivised ReviewNo
Ernie

ErnieHunter Region, NSW

I'm outa here ASAP

published
Transparency
Customer Service
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Nikki

Nikki

  • 3 reviews
  • 4 likes

Terrible service.

published

If you want to make a complaint you can’t make it as part of the call you have made for service support or assistance. A separate email needs to be sent. First state super then respond I cryptic emails that don’t help or address you’re circumstances. When you call to seek further advice staff refer you back to the email that is not clear. If I was to make an educated this happens because staff do not understand what has been sent out themselves. I would not recommend this super fund to any one based off service.

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1 comment
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Mike

MikeCentral West, NSW

  • 2 reviews
  • 3 likes

Happy with there performance

published

I opened a first state super account approx 10 years ago when i was unable to salary sacrifice to my SASS account .
After reading some of the reviews on this site about low returns and high fees i got my last 3 annual statements out 2016/2017 in growth fund the yearly fees $95.00..investment earnings aprox 12.3%........2017/2018 in growth fund yearly fees $109.00 rate of return 10.1%..............2018/2019 in growth fund fees $121.61 return 7.8% this is an average of over 10% P/A...so as far as the insurance side of things fortunately i have never needed to claim but as far as the fees and returns and the customer phone service which again i have only used 2 or 3 times i am happy with there performance.......

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1 comment
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James L

James LCanberra 2600, ACT

  • 11 reviews
  • 3 likes
  • Verified customer

Fee for no service scandal

published

This is a company that has compensated its clients to the tune of close to $100 million for charging clients an ongoing advice fee of 0.75% that many clients are not even aware that they are paying a fee for.

Advisors are also remunerated based on how much money they bring in to the firm by way of recommending contributions to a StatePlus super fund.

Bunch of thieves. Stay away.

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brett H.

brett H.Richmond-Tweed, NSW

  • 7 reviews
  • 49 likes

Warning: you need to know this

published
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22 comments
brett H.
brett H.
brett H.
brett H.
brett H.
brett H.

3 weeks. 226 people viewed. This must be a concern for many people.

TPD and Customer service

published

I've been with them for 16 years. I see they have no problem deducting their fees, but submit a TPD claim and try following up. Good luck!! I've been nothing but nice and screwed around from the start. They never answer the phone or reply to email. Promise to update and never call back. Not once.
I was going to say that maybe you have to actually die for something to happen, but i read a previous review and even that seems unlikely.
On a positive note, they are polite but it's at the stage where being nice is pointless.
I'm just going to ring them 10 times a day until they are as annoyed as me.
I hope they don't expect my business following this matter. FSS are no better than their bottom dwelling insurer.

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1 comment
Aware Super
Aware SuperAware Super

Non existent support in progressing an insurance claim.

published

My Lawyer first submitted an insurance claim to First State Super nearly 18 months ago. I understand that TAL (the insurer) will do virtually anything to delay, deny and dispute claims but First State Super provided no support at all and made no effort to progress the claim, which is still stalled. First State Super don't help, support or advocate for their members through this process at all. I don't know if other superannuation companies are any better but they couldn't be any worse. If you have insurance products with First State Super and you are in the unfortunate experience where you need to claim, you can expect similar treatment. This is why I changed my superannuation. I would advise you do the same.

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Insurance Options
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2 comments
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Jerome
Jerome
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Nikolai T.

Nikolai T.

  • 4 reviews
  • 1 like

Worse returns than the All Ords Index

published

Compared my super performance with the All Ords and it consistently does worse! What's the point of paying fees if their advisors can't even beat the All Ords Index!?

Their online platform is a whole other issue. In this digital age it is extrutiatingly painful to fill out forms for what should be self service.

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1 comment
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John C

John C

  • 2 reviews
  • 7 likes

Thieves

published

State Super has boosted its fee income by linking products to overpriced and pretty lame financial advice services. I have been charged for financial advice services not provided on many occasions. State Super self disclosed fees for no service to avoid royal commission scrutiny. Getting my money back has been a draining experience. As soon as I have my money I will join an industry fund - avoid this fund- they are a bad smell from the eighties.

Transparency
Customer Service
Incentivised ReviewNo
Don

DonCanberra Central 2601, ACT

Poor Customer Service.

published

It has been almost two weeks since I have requested to merge two of my accounts and I am still waiting to hear from First State Super to complete my request. I can imagine what will be kind of customer service I can expect when it can be something more serious. Luckily, It has not been long for me since my employers started my account & I think it is time I look for super with better service. I am sure they would look into my open request to investigate further, FYI it is ticket No: 157049.

Customer Service
Incentivised ReviewNo
1 comment
Aware Super
Aware SuperAware Super
gtp

gtp

  • 6 reviews
  • 13 likes

Ok but you could do better.....

published
Transparency
Customer Service
Incentivised ReviewNo
Grieving Widow

Grieving WidowMurray Region, NSW

Very Poor Treatment of Reversionary Beneficiary

published
Customer Service
Incentivised ReviewNo
Jacqueline Abercrombie

Jacqueline AbercrombieGreater Melbourne (Outer), VIC

Disability Insurance shameful time frames

published

Please people be aware that when you really need your insurance you will be in for a long wait, I am 14 months in and still no decision. Documents sent to wrong insurers, requests not actioned with myself having to call weekly to make sure the claim is progressing, 3 weeks to send a document from one insurer to another insurer. I have a lawyer but hasn't made a bit of difference. Im now facing eviction from my home because I can't pay my mortgage. No regulatory body to look at how fund handles claim until a decision is made seems wrong to me. Please if anyone else is in same position please email me. This is not fair and certainly not ethical.
Jacaberc@aol.com

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2 comments
Aware Super
Aware SuperAware Super

There realy is no point i have submitted a formal complaint which has taken almost rhe 90 days to get a response. I just wanted other people know of the poor service you provide when we really need it.

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Camellia

CamelliaSydney, NSW

  • 4 reviews
  • 2 likes

Highway robbery, they will steal all your money until there is nothing left

published

I have been with this fund for 3 years and they continually charge fees until there is nothing left in my account. They are poorly investing money also as it has made little returns. I cancelled the un needed insurance and they started it back up again just because they could. Stay away and switch funds as soon as you can.

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2 comments
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Camellia
Camellia

There’s a reason you have terrible reviews.

LJD

LJDSydney Surrounds, NSW

  • 2 reviews
  • 2 likes

Income stream balance heading in the right direction!

published

I've been in the income stream phase of my super since 2014. I have always taken the minimum amount out each month and although the sharemarket has had some instability over this time I note that I now have more money in my account now than when I first entered retirement. This was certainly not my expectation. I'm happy with their performance.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Aware Super
Aware SuperAware Super
konrad s.

konrad s.Murrumbidgee Region, NSW

  • 6 reviews
  • 4 likes

They poorly invest my money and still charge.

published

Very unhappy with performance to date. Paid all year only to be in the red at end of year. Very poor investment choices and NO accountability . Customer service very lackluster with the attitude of we have your money so too bad! Literally would have been better off putting my money under my mattress

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1 comment
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Laura M.

Laura M.Sydney Surrounds, NSW

  • 2 reviews

Great Service

published
Transparency
Customer Service
Incentivised ReviewNo
MSWONDERLY

MSWONDERLYSydney Surrounds, NSW

  • 4 reviews
  • 5 likes

Poor returns, high fees on allocated pensions

published
Transparency
Customer Service
Incentivised ReviewNo
Page 2 of 8
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Questions & Answers

Fee

Feeasked

I have a conservative growth strategy. Why have I lost over $7,000 in 15 days from my super?
The stock market does not reflect these losses and things are improving after COVID, yet I am losing money by the thousands.
Why are your investment strategies so poor? Or please advise why ‘conservative growth’ fund members are losing so much money?
I do not wish to change this investment option as it is meant to be safest and low risk so why the poor performance?
Not at all happy!

1 answer
Aware Super
Aware SuperAware Super

Dear Fee,

Thank you for your question.

Fluctuating returns are a normal part of the investment cycle. We have an investments team who are actively managing the allocation of risk in the fund to manage market volatility. At Aware Super, we remain focused on the long-term performance of your portfolio. There are three main ways we manage exposure to markets over time. These are diversification, active asset allocation and managing foreign currency exposure.

You can read more about our approach to investments on our website here: www.aware.com.au/member/investments-and-performance/how-we-manage-your-investment/investment-approach

If you have any other questions or would like to discuss your investment option with us further, we would love to hear from you. Please call us on 1300 650 873 or send us an email to enquiries@aware.com.au

Kind regards,
Natascha

Ananth Nagesh.

Ananth Nagesh.asked

How to get payment code?

1 answer
Aware Super
Aware SuperAware Super

Hi Ananth,

Thanks for your message.

If you require any information that relates to your Aware Super account, please feel free to contact our Service Centre on 1300 650 873 or email enquiries@aware.com.au for more assistance.

We're here to help.
Beau

Kate B.

Kate B.asked

What is the interest paid frequency - annually, monthly, quartetly?

1 answer
Warren
Warren

Your super account consists of a number of units that are invested as you choose. The value of the units will go up and down depending on the strategy you choose. Eg shares, property, cash. Interest is not paid like a bank account. The value of your units will change daily. :)

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