As of September 14th, 2020, First State Super rebranded to Aware Super. This rebrand also included the amalgamation of StatePlus.
Former happy StatePlus client. Was provided with docs to sign. Returned signed docs by mail. Got this in an email. "To Your document: Switch Form has been signed". And then I am invited to view these on the secure website. When I did so I noted that the unsigned docs were there rather than a scanned copy of my signed documents. I rang the number and waited 20 minutes. Got the third degree about my identity. I repeated things and eventually hung up in disgust as I had a very simple question to ask. In future, just send me an email in p...lain English telling me something like: "Confirm receipt of your signed documents". Here is the email: Dear Ron, To Your document: Switch Form has been signed. To confirm this is a genuine email, please check your account via the Aware Super secure website. From here you can view the signed document. Remember in your Aware Super secure website you can
DO NOT take out TPD. They DO NOT / WONT pay you if you cannot work in your profession.
Having been with Aware (First State Super) for over 20 yrs and following a severe workplace injury totally removing me from my great teaching job, that I loved they refuse to pay me my very valid TPD claim. The fine print states something about being able to work (not as a teacher) BUT anything. I cannot work for more than 3 hrs MAX a day. I would NOT employ me. BUT they still WILL NOT pay a $ 77,000 claim. After me paying MAX. premiums for 20 yrs. I am disgusted with them DO NOT get Aware Super, its fine print gives you NO PROTECTION at all. I...was a Teachers Fed rep and STILL the Union AND Aware super treated me terrible. I do not have a job and cannot work. But I can drive and read my emails. That allows "an ability to work" I am on medication and severe chronic neck pain. Cannot run (ankle stuffed) or drive as that causes severe added pain. Memory loss and anxiety issues add to problems. TPD insurance is a TOTAL WASTE of your money. The fine print allows them to escape ALL payments unless your near dead.
Agree Aware service is pathetic joke
Same experience - unable to contact Aware at all. Their replies on this site suggesting complainants message them are a joke -Ive sent several over 3weeks and never had a response.
It’s my money , not Mercers.
Unable to contact aware super (administration ‘ Mercer’) within 2 weeks of EOFY, cannot access account through on line app. to make routine change. This fund does not offer acceptable member service. In my experience with this, 9 other super Aware is the least member friendly fund. There are far better administered super funds than Aware. Would not recommend this disaster to anyone.
If I could write zero stars I would
If I could write zero stars I would. Absolutely appalling excise for a super fund, customer service is non existent and they send you letters that arrive the day your super form is due to say you have one detail missing so it’s not been processed. Will be changing funds ASAP. Absolutely furious
absolutely horrendous treatment of clients wishing to contact them by phone
I was originally with State Super and now transferred to Aware.
Calling State Super was easy - you spoke to a person who could help you or direct your call.
Now you are put on hold - 30 mins and still hanging on! Very dissatisfied.
Ads traumatising, harmful
Bit hard to enjoy TV when every 5min this company put really vivid accident experiences in ones face I'm starting to develop PTS feelings whenever that stupid motorbike accident starts I brace & squeeze eyes shut hard, I've never been in motorbike accident but this is repeateded & very vivid like your their, it should be banned kids will be watching this over & over as well. you are HARMING people with these adds for the sake of making money!!
Waiting time of 50 minutes ??
Customer service is slipping now FSS is now part of Aware. The responses to investment questions are now just to generic to be of any use and really disappointing given the fee's charged as a percentage of the asset.
This is the worst customer service I have ever experienced,I can never get thru and they never return calls.if I could just take my money an run I would leave this bunch.
What has happend to answering phone calls?
We have been with this super fund for many years and never have we had this type of problem. We can't get through on any lines to get a simple answer to a question. What has happened to this company that answering a phone call is beyond them.
Customer care does not exist with this organisation. I have been trying to reach them for 5 consecutive days now. No answer after 35 minutes wait and call back never happens. Strange thing is your wait time keeps increasing? I don't know what happened to all the good staff from First State Super before the takeover by these jokers.
When calling for support, Aware Super keeps you on hold for periods over 30 minutes at a time. They promise to maintain your place in the line if you hang up and wait for a return call. My calls were never returned after calling for 3 consecutive days. Its not even possible to get through to a complaints line to resolve the issue. I am trying to list my partner as my binding beneficiary and have posted paperwork 3 times and each time they say its incorrect. I've been given wrong information by staff each time. I noticed their response to complaints was to call T..........and WAIT AGAIN!! REALLY!
When calling for support, this organisation keeps you on hold then promises to maintain your place in the line if you hang up and wait for a return call. My call was not returned at all. As a separate issue, I received a call three hours after a scheduled appointment time. The consultant said that I said "any time after 12.30". Even if this were the case, he rang when there was not enough time left in the working day to advise on complex investment strategies for impending retirement. In short, Aware refuses to accept responsibility for its mistakes.
WA super was better...no Customer Service
Aware don’t answer email enquires in 5 days they state they will...been waiting weeks
They send inaccurate and incorrect information to you
Don’t bother with them ....go to someone who are competent
The CEO and the Board don't even care. A fraudulent letter. A letter full of false, deceitful claims. Unsigned
And I am without more than $3,700 that I entrusted to this organisation.
I received a letter from Aware Super titled WITHDRAWAL CONFIRMATION - TAILORED SUPER PLAN. The letter, which was not signed, and had no name on it from Aware Super, stated that 'Your withdrawal request from the Tailored Super Plan has been completed. Your funds have been paid into your nominated bank account:' it went on to provide an account number, and a BSB, neither of which are mine. Critically, I did not make this request. I spent a frantic, panicked night believing...that my account had been hacked, and more than $3,700 stolen from my account. Finally on contacting someone they agreed that the account details in the letter were not mine that have been on file since 1977, and they would have to look into it. I asked for a copy of the request that they stated I made. I got nowhere. I asked to speak to supervisor/manager level, and got nowhere. I emailed the CEO and asked for a copy - her company had sent me a letter stating very clearly that I made a withdrawal request, and nominated a specific bank account. I included a copy of the letter. That was more than a week ago now, and the CEO has provided no such detail. Truthfully? She did not even bother to acknowledge my email or respond. She got some lackey to respond, with the usual PR diatribe, no mention of their letter and claims,. And, no copy of my request that they clearly stated I made. This creature turned it into a complaint, so they now have 90 days to respond, and hey, get lost, take it up with AFCA, which has no legislative powers, and is funded by the Aware Super and all the other funds. Trouble is, Ms CEO, I did not make a complaint, I asked a very simple question. I emailed again, and noted this, asked the question again, and provided a copy of the letter again, in case she lost the first one, and surprise, surprise, she ignored this too.
Questions & Answers
Aware super I would like to know how your advertisement on TV represent super every time I see it I think of private health insurance not meaning to offend just my observation
I have a conservative growth strategy. Why have I lost over $7,000 in 15 days from my super?
The stock market does not reflect these losses and things are improving after COVID, yet I am losing money by the thousands.
Why are your investment strategies so poor? Or please advise why ‘conservative growth’ fund members are losing so much money?
I do not wish to change this investment option as it is meant to be safest and low risk so why the poor performance?
Not at all happy!
Thank you for your question.
Fluctuating returns are a normal part of the investment cycle. We have an investments team who are actively managing the allocation of risk in the fund to manage market volatility. At Aware Super, we remain focused on the long-term performance of your portfolio. There are three main ways we manage exposure to markets over time. These are diversification, active asset allocation and managing foreign currency exposure.
You can read more about our approach to investments on our website here: www.aware.com.au/member/investments-and-performance/how-we-manage-your-investment/investment-approach
If you have any other questions or would like to discuss your investment option with us further, we would love to hear from you. Please call us on 1300 650 873 or send us an email to email@example.com
Their conservative growth option has performed horrible when benchmarked against other funds. Aust Super Conservative balanced has delivered approx 8% more in returns over the past three years. IOOF has the multiseries 50 which is similar risk, this has delivered approx 9% more pa over the past three years. Aware has a very ordinary track record with investment performance. Vic Super had a much better strike rate but i understand they are not calling the shots under the new merger.
How to get payment code?
Thanks for your message.
If you require any information that relates to your Aware Super account, please feel free to contact our Service Centre on 1300 650 873 or email firstname.lastname@example.org for more assistance.
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