As of September 14th, 2020, First State Super rebranded to Aware Super. This rebrand also included the amalgamation of StatePlus.
Become more complex to monitor
Been in Allocated Pension (Balanced) for many years, paying for financial advice that I didn't really need. Now moved to the Fixed Income Plan product which includes billable financial advice (ie: if no advice, no fee). Returns are lower than Australian Super (7% / 12%), but exposure to risk would be lower. Admin performance lets them down.
Get accounting advice as well as financial advice
There are some competent Planners, but unfortunately they can only provide financial advice and not accounting advice. I was a client of State Super now Stateplus and decided to take my business to an accounting firm who also specialised in financial management. A far better result for me. When I first went to Stateplus the planners were very friendly and provided sound advice, but in 2015 when most of the planners that I had seen left, I felt it time to move on as well. It's a shame that the Canberra City office is run so poorly, since the new manager and practice manager have been employed.
Not happy jan
Hi . I sent my paper work in to get my supper full pay out on my supper from my income stream
At first i sent the wrong paper work in .that was my fault .
So then i get the right paper work and send it off .
I ring two days after i sent it . And they said they have it now and all looked good
I rang 5 working days later said it was all ok and would get my money with 3 to 5 days.
I rang on tuesday this week they said that they tryed sending to my account . And said there was a system error and there people was working on it . Rang again to ...
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Ouch -60% Increase In Insurance Rates -
I'm very happy with the fund performance over the past seven years.However,I have found their customer service attitude rather archaic , which I suppose makes sense as they represent the public service.
I was denied Income Protection insurance last year because of my job classification, even though this is the fund for my job and industry. I've just had a 60% hike in my life insurance premiums because their insurer has taken a hiding on Income protection Policies, which I am not part of.
The website. Good performance and lo fees.
Treats customers like a necessary evil.
Questions & Answers
Aware super I would like to know how your advertisement on TV represent super every time I see it I think of private health insurance not meaning to offend just my observation
I have a conservative growth strategy. Why have I lost over $7,000 in 15 days from my super?
The stock market does not reflect these losses and things are improving after COVID, yet I am losing money by the thousands.
Why are your investment strategies so poor? Or please advise why ‘conservative growth’ fund members are losing so much money?
I do not wish to change this investment option as it is meant to be safest and low risk so why the poor performance?
Not at all happy!
Thank you for your question.
Fluctuating returns are a normal part of the investment cycle. We have an investments team who are actively managing the allocation of risk in the fund to manage market volatility. At Aware Super, we remain focused on the long-term performance of your portfolio. There are three main ways we manage exposure to markets over time. These are diversification, active asset allocation and managing foreign currency exposure.
You can read more about our approach to investments on our website here: www.aware.com.au/member/investments-and-performance/how-we-manage-your-investment/investment-approach
If you have any other questions or would like to discuss your investment option with us further, we would love to hear from you. Please call us on 1300 650 873 or send us an email to firstname.lastname@example.org
Their conservative growth option has performed horrible when benchmarked against other funds. Aust Super Conservative balanced has delivered approx 8% more in returns over the past three years. IOOF has the multiseries 50 which is similar risk, this has delivered approx 9% more pa over the past three years. Aware has a very ordinary track record with investment performance. Vic Super had a much better strike rate but i understand they are not calling the shots under the new merger.
How to get payment code?
Thanks for your message.
If you require any information that relates to your Aware Super account, please feel free to contact our Service Centre on 1300 650 873 or email email@example.com for more assistance.
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