As of September 14th, 2020, First State Super rebranded to Aware Super. This rebrand also included the amalgamation of StatePlus.
I have seen my partners super with Aware increase significantly over mine so I changed to Aware. I am now getting better returns on my super. Staff are friendly and very helpful when I had a small issue recently. The app is excellent and easy to navigate.
Friendly, effecient, patient telephone consultants
I rang to check my super balance and set up online self service. I gave my name and DOB only and the very pleasant consultant sorted it in a few minutes.
great customer service
Hi i just want to let you know that i had a customer service representative today 27 5 2021 from Aware super who actually took the time to listen to me, talked to his Manger .got back to me, consulted with me about my issue, followed it up, while i was on the phone with his Manager again! and solved the problem. His name was Chris and i would like to thank him for his patience and care. He is a staff member who should be rewarded for being really excellent at his job Marty Callaghan
I had queries about my account and couldn't have had a more considerate or easy going employee assist me if I tried! Amazing customer service. Quick and easy help, and gave me all the straight facts.
I have recently been reading the on line State Plus reviews and have been shocked by the negative tone of some reviewers as this is totally at odds with my own experience.
I have been a client of State Plus at Gosford for a long time and for the last few years my advisor has been Bradley. He has done a wonderful job in guiding me through retirement at aged 60 then returning to work part time and his financial advice has proven to be very sound.
I have a Flexible Income Plan with State Plus. I draw out 4% each month as a pension payment ...and I have also made several one off lump sum withdrawals for home renovations etc. from the account and my balance has stayed pretty healthy. I could not be happier! My account was originally being debited a small amount each month for financial advice and I was meeting up fairly regularly with Bradley after my retirement but as everything was running so smoothly, I decided to forgo the one on one meetings with Bradley to save on fees. As a result my account is no longer being debited for financial planning fees. I can still make an appointment to see Bradley if the need so arises in the future and I would be charged a one off fee for this at the time. My advice to anyone reading the reviews is to bear in mind that lots of clients with positive reviews of State Plus may not post them on line.
I have been with this fund since retiring 10 years ago, initially in the Balanced portfolio but for the last 3 years I accepted the risk and switched to the more aggressive High Growth.
Despite drawing a regular income, I still have almost all of my initial capital in the fund. An excellent result! I could not have achieved this making my own investment decisions. The balance has fluctuated and become “scary” at times but trusting in First State has paid off.
Fees are reasonable and member’s on line access is excellent.
Any direct dealings have been trouble free. I make a point of providing exactly what is required (i.e. dot the I’s and cross the T’s) and have found the service to be excellent.
A good and timely response to my questions
I had a query about the contribution tax in my transaction history. The FFS staff were quick to respond and gave me information that was accurate. I am also satisfied with the way my superfund is performing, knowing the volatility in today’s markets. My super has rebounded quite well since late last year.
Keep up the good work FSS
Superannuation is Confusing
As superannuation is confusing to even the most academic person, the laws do change every financial year. My experience with dealing with First State Super has been really efficient. I found the website and online account option really helpful and user friendly. Each superannuation company will vary from another though. It is worthwhile to take the time to research the site to find the answers you are looking for,
With telephone calls with First State, the staff have always been very kind and professional. And unlike others, they do ask...for feedback on the service provided, which was great. I do agree with some of the comments made here about problems with financial advisors, as it is really difficult to obtain helpful advice on each given situation. Though this may not necessarily reflect on First State Super or any other superannuation company directly. As many of the financial advisors are independent, and are only affiliated with a range of banking or superannuation companies. The Money Smart website is helpful to identify if a financial advisor is accredited, but to date, have not found a site that endorses any particular financial advisor. Superannuation is very complex and becomes personal to every person. Dealing with First State Super, in my own experience has been very helpful. Ultimately though, any financial decision that any one person faces, is their own responsibility. Not even Financial Advisors can be responsible if you make a right or wrong decision, as they all have disclaimers protecting them.
I have been with FSS for over 10 years and found them good, but loging into my account is impossible. When you log in on your site a message comes up saying Um.. This isn't super. Please help.
Excellent Customer Service
Can't understand all the negative feedback around customer service. I have always found FSS representatives to be courteous and prompt. No complaints over the past 10 years what so ever.
Trying to balance out the whingers
Very surprised by the low comments here.
With respect to those who claim that they aren't prompt, I disagree factually, but also note that to some extent that is what we want. If my super fund is paying for spare capacity staff to answer phone calls on the first ring, they don't have the right approach to super.
If you want a low cost, high performing fund, this is great. On the odd occasion you need to call, you may have to wait until the second or third ring before someone picks up.
The best super fund Ive ever had they give full service advice that is personal to my needs. Love the place.
Responsive and excellent
I have found FSS to be be very member focussed and cheaper than alternatives. Specific issues have included the new pension and contribution rules where they provided very useful advice. Ive found their new website and investment updates great
A good company
We've been with this company for many years and have found staff from the Ballina office to be courteous, efficient and on the front foot. We like those we have had contact with and live problem free now we're in retirement. We're not out to make big $$$'s we want just to be secure and comfortable in our autumn years. We feel secure with FSS.
Reliable, not 'in your face'.
The whole industry is a mystery
Good service and returns. Very large and well managed. Happy with additional benefits also. Have the life insurance and superannuation with them. Shares have suffered with the Global financial crisis but First State Super can be trusted with your life savings. Industry super fund with lower fees that really save you in the long term.
Questions & Answers
Aware super I would like to know how your advertisement on TV represent super every time I see it I think of private health insurance not meaning to offend just my observation
I have a conservative growth strategy. Why have I lost over $7,000 in 15 days from my super?
The stock market does not reflect these losses and things are improving after COVID, yet I am losing money by the thousands.
Why are your investment strategies so poor? Or please advise why ‘conservative growth’ fund members are losing so much money?
I do not wish to change this investment option as it is meant to be safest and low risk so why the poor performance?
Not at all happy!
Thank you for your question.
Fluctuating returns are a normal part of the investment cycle. We have an investments team who are actively managing the allocation of risk in the fund to manage market volatility. At Aware Super, we remain focused on the long-term performance of your portfolio. There are three main ways we manage exposure to markets over time. These are diversification, active asset allocation and managing foreign currency exposure.
You can read more about our approach to investments on our website here: www.aware.com.au/member/investments-and-performance/how-we-manage-your-investment/investment-approach
If you have any other questions or would like to discuss your investment option with us further, we would love to hear from you. Please call us on 1300 650 873 or send us an email to email@example.com
Their conservative growth option has performed horrible when benchmarked against other funds. Aust Super Conservative balanced has delivered approx 8% more in returns over the past three years. IOOF has the multiseries 50 which is similar risk, this has delivered approx 9% more pa over the past three years. Aware has a very ordinary track record with investment performance. Vic Super had a much better strike rate but i understand they are not calling the shots under the new merger.
How to get payment code?
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If you require any information that relates to your Aware Super account, please feel free to contact our Service Centre on 1300 650 873 or email firstname.lastname@example.org for more assistance.
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