- Online store
- Verified customer
Extremely disappointed!! Low quality product.
Recently we brought Bella queen bed S - BBB03 for $499 with delivery it cost us $600.
The moment we assembled the bed our heart Shattered.
Such a disappointment with the low quality of the bed frame.
Final disaster happened, when the mattress frame broke within 25th day of having this product.
Shame will not trust this brand again.
Taking legal action.
I purchased a bed with a trundle which was advertised as a king single. There was a delay with the delivery, once the delivery arrived one of the boxes was the wrong colour, when they finally fixed up the order and resent another box, the main piece in the box was damaged which I was told would take another month before I'd receive a replacement and if that wasnt bad enough once I put the bed together the trundle wasn't a king single, it was actually a single bed advertised as a king single.
The response I received when I called was there was ...dimension shown and there was a photo of the mattress and yes I saw the dimensions and photo of the mattress however, like all mattresses they all look the same and as for the measurements to the average person they don't need to worry about measurements when they are following the disciption which was a king single. I contacted consumer affairs and fair trading nsw. I was told that the description of the ad and what I was given was a false and misleading claim, legislation: Australian consumer law section 18. I contacted my lawyer to confirm this and now I will be taking legal action. Both my children have been sleeping on the floor because of this companies incompetence. If you don't want a headache stay away from this company.
- Online store
- Verified customer
Great quality and price
Beautiful furniture I went back a second time to purchase for another grandchild. Beautiful furniture well built easily put together and if you do have a problem the staff there are very courteous and helpful to fix the problem no matter how small. Hard to believe this quality furniture for such a great price. Grandchildren love their bedroom suites and the decorative ladders were such a hit I got one for all my girls. Great prices and quality furniture a combo that’s hard to beat.
Exceptional after purchase care!!!
The store is bright , spacious and easy to navigate. The furniture is affordable and well made.
We did visit on a Sunday and with only 1 sales person we did have to wait a while for service.
We bought the Bella rectangular table.
After it was assembled I noticed one of the legs had an unsightly stain and to my surprise it was dealt with immediately, I had a replacement part in a few days.
Thank you for your exceptional and promt follow up.
Love our dining table and will definitely be going back when our kids grow out of their current beds .
Found what we needed and was able to get it delivered in 3 days. pleased with the service and the friendly people who help us find a good king size bed
Questions & Answers
Do these chairs come in the light timber and white or off white?
I am after Bella sofa 3 seater. Are there any other fabric options available, do you have store in Sydney where I can have a look at the fabric or a fabric samples sent out to Sydney.
Hi, just want to check do you still have Bella-sofa bed?
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