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Reviews

3.0

15 reviews
5
(4)
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3
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2
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Extremely disappointed!! Low quality product.

published

Recently we brought Bella queen bed S - BBB03 for $499 with delivery it cost us $600.
The moment we assembled the bed our heart Shattered.
Such a disappointment with the low quality of the bed frame.
Final disaster happened, when the mattress frame broke within 25th day of having this product.

Shame will not trust this brand again.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
3 comments
B2C Furniture
B2C FurnitureB2C Furniture
Maha
Maha
Maha
Maha

It’s been so long, no update from B2c and we are still suffering with broken bed. So inconsiderate. Have lost faith in online shopping.

L Ta

L TaSydney, NSW

  • 2 reviews
  • 1 like

Poor quality product - huge disappointment

published

I bought the Myer bedside table and was hugely disappointed - definitely not worth what I paid. Quality is terrible. Paint was not smooth in some areas, draws do not run smoothly and assembly was not easy.

Delivery was fast but expensive. For one bedside table, I paid $100 delivery so that made this not so cheap for me. I was deceived by all the good reviews that the $100 delivery would be worth it.

My husband actually told me off for buying this because it is so bad. Ikea would have been better and cheaper for me or I could have paid a little more and got something much better quality. I am actually considering throwing this away. The lesson I learned is never to buy furniture without seeing it in real life.

Shipping
Product Appearance Not as advertised
2 comments
B2C Furniture
B2C FurnitureB2C Furniture

Hi L, thank you for your feedback. I have informed our customer support team who will review your comments.
Kind regards
B2C Furniture

B2C Furniture
B2C FurnitureB2C Furniture

Hi L, we're having trouble tracking down your details in our system . Could you please contact us at support@b2cfurniture.com.au or 1300789495, we'd love to see how we could help you!

Queenie

QueenieGreater Melbourne (Metropolitan), VIC

Pretty Bed frame and that’s really it.

published

The purchasing of this bed frame was extremely easy.
Assembling the bed frame was also easy however the bed frame is not strong and firm.
It’s weak and Moves around out of its hinges.
Also the slats that you put the mattress on are so bizarre. There’s like 10+ Slats that you need to screw in on each side with a drill that’s 20 screws!
All up the bed frame is pretty and that’s it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
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KSF

KSFSydney, NSW

So many things went wrong. Extremely disappointed.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
2 comments
B2C Furniture
B2C FurnitureB2C Furniture

Hi KSF, thank you for your feedback. I have forwarded your comments to our customer support team to review.
Kind regards
B2C Furniture

B2C Furniture
B2C FurnitureB2C Furniture

Hi KSF, have you received our voicemails? We've been trying to reach you but not having much luck. We'd love to speak to you to offer our help, please call us back or email support@b2cfurniture.com.au

Heeru

HeeruGreater Melbourne (Metropolitan), VIC

Gaudi Dinning table & Chairs

published

Bought Gaudi Dinning table and 6 Gaudi Chairs over the weekend, when opened the first two chairs and table are defective and sent email to support and they responded and replaced faulty onces. Response I received from warehouse guys especially from Jeremy was great and Would Likely recommend all friends and Family to shop there..!! Good Luck guys.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong, Melbourne
Tina taleb

Tina talebSydney, NSW

Taking legal action.

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
9 comments
B2C Furniture
B2C FurnitureB2C Furniture
Tina taleb
Tina taleb
Tina taleb
Tina taleb

It's very simple and straight forward the bed should have been advertised with the following description......

King single bed with single Trundle. Not king single bed with king single Trundle big difference.

ElleS

ElleSSydney, NSW

ONLINE BUYERS, BEWARE

published
  • +3
Product Quality
Shipping
Product Appearance Not as advertised
3 comments
B2C Furniture
B2C FurnitureB2C Furniture

Hi Elle, It's unfortunate that you feel this way. I assure we are currently investigating your matter.
Kind regards
B2C Furniture

ElleS
ElleS
B2C Furniture
B2C FurnitureB2C Furniture
Ness

NessSydney, NSW

  • 2 reviews
  • 2 likes

Good quality furniture!!

published

The bedroom suite is is good quality as advertised. Solid wood that is for sure and I love it in our room. The colour was slightly different when it arrived. Delivery from Melbourne was really tricky and more likely not go through that process again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Dave williams

Dave williamsGreater Melbourne (Metropolitan), VIC

Bedside table purchase.

published

Ordered two bedside tables. Easy to buy,Quality goods, fast delivery, no problems at all. Recommended for any furniture purchase. Just what I needed for what I wanted. Would shop there again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
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Vin

VinGreater Melbourne (Metropolitan), VIC

The best buy

published

Absolutely satisfied from the bed bed frame we purchase. Great buy and great deal. Definitely we’ll come back again for more because they always sale discounted items. They also have friendly and helpful staff can assist you.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

The reviewer stated that an incentive was offered for this review

The bed has funny smell

published

I bought king size bed with two bed side tables. The bed looks good but since I put the bed in the bedroom, the room got funny smell from the bed. Isn't pleasant smell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
3 comments
B2C Furniture
B2C FurnitureB2C Furniture
Maria
Maria
B2C Furniture
B2C FurnitureB2C Furniture

Ok. I will investigate further. Thank you for the feedback

terrigalb

terrigalbSydney, NSW

Great service and products

published

I was looking for a trundle bed at all the major retailers in Sydney for my grandchildren and was not having much luck. I ordered the Coco - Single Bed White and Myer Single Trundle in White. B2C furniture was extremely helpful on the phone and arranged delivery with an associated freight company. The quality was excellent and it was easy to put together with a cordless drill. Even with freight, the price was excellent as they cut out the middleman and I intend to buy more furniture from them. John

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Geraldine Symon

Geraldine SymonGreater Melbourne (Outer), VIC

Very easy to deal with

published

Very easy to deal with on the online order. Could not get anything in the store but online had the furniture we required. Delivery was prompt and no hassles.
Would use services again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Julian

JulianGreater Melbourne (Outer), VIC

  • 2 reviews

Nice products, assembly not painless

published

Purchased floor stock dining table and chairs. Nice staff. Pleasant experience. Very solid table and the chairs are pretty sturdy also. However, the chairs (Bella) were a challenge to assemble. Having had years of experience with different flat pack products, this was not a great experience. Instructions could use an extra page to take out some of the trial and error on the first assembly. Also, assembling the chairs using a socket wrench was a MUST.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
2 comments
B2C Furniture
B2C FurnitureB2C Furniture
B2C Furniture
B2C FurnitureB2C Furniture

I'm so sorry Julian I made a mistake with your name in the previous comment

Tash

TashGreater Melbourne (Metropolitan), VIC

  • 19 reviews
  • 8 likes

Dissapointed with customer service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
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Questions & Answers

Rana

Ranaasked

B2C Furniture

Do these chairs come in the light timber and white or off white?

No answers
Dilpreet D.

Dilpreet D.asked

B2C Furniture

Hi B2C
I am after Bella sofa 3 seater. Are there any other fabric options available, do you have store in Sydney where I can have a look at the fabric or a fabric samples sent out to Sydney.
Regards
Sherry

No answers
Kathy W.

Kathy W.asked

B2C Furniture

Hi, just want to check do you still have Bella-sofa bed?

No answers

Get an answer from our members and B2C Furniture representatives

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