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Reviews

4.9

347 reviews
5
(310)
4
(31)
3
(3)
2
(2)
1
(1)
  • Product Quality
    4.9 (311)
  • Return Claim MadeYes (3) · No (331)
  • Warranty Claim MadeYes (3) · No (334)
  • Product Appearance As advertised (96%) · Not as advertised
  • Shipping
    4.8 (172)
  • Customer Service
    4.9 (83)
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Kim Willis

Kim WillisSouth-Eastern Region, NSW

  • 2 reviews

Exceptional in every way!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
gza222

gza222Greater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 8 likes

Such great service.

published

Service is just excellent! I had some small issues last week and they were resolved quickly, politely and in a very timely fashion.

I was going to be ordering some bedside drawers from one of your competitors but can’t look past your service, and will be ordering more from you.

Keep up the great work – with everyone moving to online these days, service is such a key and important differentiator.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great service and quality

published

Friendly service in the showroom and very helpful yet laid back staff. Bought a beautiful piece, fully assembled which was a major plus! Very happy with B2C overall and will be returning!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
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Stephanie B.

Stephanie B.Greater Melbourne (Inner), VIC

Exceeded expectations

published

I recently purchased the Paris Hardwood entertainment unit in walnut finish. And it is exactly what I was after.
I have been struggling to find the perfect shade of walnut and I found it!

Product Quality
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

The reviewer stated that an incentive was offered for this review

Harri52

Harri52Sydney, NSW

  • 2 reviews
  • 2 likes

Just as it looks on the website!

published

I purchased the Rome queen bed and side table. I was concerned about purchasing such a major item online, and in particular I was hoping the colour of the suite on line was accurate because I wanted a light coloured timber frame that wasn’t a yellow colour. It is perfect! Just what I was looking for. The furniture was easy to assemble and looks really lovely in my bedroom. It is likely my next purchase will be dining room chairs now that I have confidence in B2C. A real pleasure dealing with this company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Tamara S.

Tamara S.Sydney, NSW

Fantastic quality and excellent customer service

published

We bought a Finn bedside table from the online store, the quality of this piece is excellent and it looks beautiful in my daughters room. Customer service from notifying us of delivery (which was super quick) to a follow up courtesy call was also first class. Would definitely buy more furniture from this company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

Got a bed for sleeping on

published

Great web interface and really good customer service.
Customer service really did their best to excel by finding the best possible option for freight. Well done B2B. Gold star gold star

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Ryannvll84

Ryannvll84Greater Melbourne (Inner), VIC

  • 2 reviews

Such great Customer Service

published

I have just purchased a furniture package online and dealt with a lady by the name of Stacey. Given the difficulties we have here in Melbourne, Stacey answers my queries quickly, provided me photographs of what different angles of what the items looked like in the showroom so that we did not have to travel. I could not recommend this company more. Thank you so much

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
babyjackrabbit

babyjackrabbitSydney, NSW

Almost perfect

published

The Bella sofa collection, rustic walnut hardwood tv unit and rustic walnut coffee table, I ordered, are absolutely gorgeous! I'm very delighted, overall, with my purchase. However, I was disappointed that the matching hardwood lamp table has a somewhat different colour finish to the tv unit and coffee table. The website describes them all as having a rustic walnut finish.
Also, only one man arrived for the delivery. I live at the top of three flights of stairs, and the hardwood furniture is very heavy. Luckily, I had someone able to assist him.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
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Happy customer

Happy customerGreater Melbourne (Metropolitan), VIC

Great purchase

published

The site was easy to navigate and it listed all the details we needed to make the right decision. Having different colour options to select and seeing those options was a great tool!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
JessicaP

JessicaP

  • 2 reviews

Amazing quality

published

This is the 2nd single bed I have brought from b2c for both my daughters and I must say I am completely satisfied with the quality, build and design of the beds. I had great customer service and the product didn’t take to long to arrive. Amazing beds and will definitely recommend this company and when I need to upgrade my king bed I won’t be looking anywhere else. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

10 out of 10 Experience

published

Their customer service was outstanding and the furniture that we received was absolutely gorgeous.

I highly recommend B2C furniture to anyone looking for unique quality furniture at a really great price!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Rodney F.

Rodney F.Greater Melbourne (Outer), VIC

Long lasting and quality

published

We have been ordering from B2C from the very early days must say we love our furniture is durable and great quality. Good design unlike other furniture products in this price range.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

Great quality

published

l have bought 2 items from B2C .1 online and 1 from the store.
Customer service was great , both items were of excellent quality and the assembly was very easy to follow.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Cristy

CristyGreater Melbourne (Outer), VIC

Great quality furniture

published

Very happy with the quality. It’s hard to fine actual timber furniture these days! This is all real timber and looks great. Easy company to deal with, fast delivery. After buying a tv unit and table I was so happy I went back and brought a new bed!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
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B2C furniture are,awesome had so much help and the customer service is excellent i will be going back for sure .

published

Very easy to use the web site and my questions were answered straight away. Yes assembling the furniture and i asked the team at B2C for help they were very helpful

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
KimA

KimASydney, NSW

  • 2 reviews

Great products and service

published

Very happy with our bedroom furniture from B2C. Staff were great to deal with and kept me updated on delivery times. The furniture looks good and was easy to assemble.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Cathie

CathieSouth East Queensland, QLD

exceptional experience

published

I bought my dining table Online and it was sent from Melbourne to Brisbane. The staff at B2C were awesome! Very helpful, informative and polite ! Just an overall exceptional experience my table is beyond perfect and I have recommended them to my friends and family

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture

Excellent products and incredible customer service!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
Deana Adamopoulos

Deana AdamopoulosGreater Melbourne (Metropolitan), VIC

Timeless ‘Peace of Mind’ & ‘Old Fashioned’ Customer Service.

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
B2C Furniture
B2C FurnitureB2C Furniture
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Questions & Answers

Rana

Ranaasked

B2C Furniture

Do these chairs come in the light timber and white or off white?

No answers
Dilpreet D.

Dilpreet D.asked

B2C Furniture

Hi B2C
I am after Bella sofa 3 seater. Are there any other fabric options available, do you have store in Sydney where I can have a look at the fabric or a fabric samples sent out to Sydney.
Regards
Sherry

No answers
Kathy W.

Kathy W.asked

B2C Furniture

Hi, just want to check do you still have Bella-sofa bed?

No answers

Get an answer from our members and B2C Furniture representatives

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