B2C Furniture

B2C Furniture

 Verifiedb2cfurniture.com.au
B2C Furniture
4.6

818 reviews

PositivevsNegative
91% · 74559 · 7%

Reviews

818 reviews
Sean
Sean5 posts
  Verified Online store

Substandard

Be sure you want what you buy. They won’t give you a 100% refund, even if the good haven’t been sent to you yet. Substandard service. Poor service. Poor. Poor. Poor. Poor. Although to their credit the partial refund for the item I never received was processed quickly...
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Barbara
BarbaraSydney Surrounds, NSW4 posts
  Online store

Love my Dining Table & Chairs

Saw & ordered the Bella Dining table & chairs on line. The staff were wonderful organising delivery to NSW Central Coast during covid lockdown. I assembled myself just needed help lifting the table. Show reply
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Miguel
MiguelGreater Melbourne (Metropolitan), VIC
  Online store

Awesome communication and customer service!

Such an incredible service. Lenka was extremely helpful and provided pictures and quick email replies so I could make the best decision.

I bought four Gaudi chairs in navy blue + walnut. The chairs were super easy to assemble, the instructions were clear, they look awesome in my space, and are comfortable and sturdy. The quality is great, as well as the price.

What I am mostly impressed about is that on Sunday afternoon I was chatting to Lenka about which colour would match my furniture, and by the next day at the same time the chair were already in my place.

Simply great, I recommend B2C highly! Show reply

Michelle
Michelle
  Online store

The best customer service

I had an issue with the bed I purchase and I needed a part to be replaced. Alycia from customer support was straight on to it and it had arrived with in a day. She was so helpful and friendly to deal with. I would definitely purchase furniture again, because if there are any problems, they are rectified immediately. Show reply
Kez
KezSydney, NSW17 posts
  Online store
Leigh K.
Leigh K.Sydney, NSW
  Online store

Great purchase

Purchased a bunk bed on line, the helpful service of the staff made ordering easy and the bunk bed is sturdy, was easy to put together and looks great. Would recommend this company. Show reply
Es P.
Es P.Greater Melbourne (Metropolitan), VIC
  B2C Furniture

Terrible staff

Product is good but support staff and other staff terrible dont know how to talk to customer... terrible... not happy with staff but happy with product.only one staff member was really helpfull...
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Helen
Helen2 posts
  Online store

Rome bed and side table

I was nervous about ordering a bed online, but I'm glad I did - this is a great quality bed & side table. Beautifully designed, solidly constructed. Simple to put together. Only criticism is the packaging - lots of polystyrene which is hard to recycle. Show 2 replies
Son O.
Son O.
  Physical store

Great product and service

My wife and I visited the showroom and were greeted with very helpful staff. The products were of high quality at affordable prices and we are very satisfied with our purchase. Show reply
Raine
RaineGreater Melbourne (Outer), VIC2 posts
  Online store

Exactly what I was looking for!

So easy to go online and find the product I was searching for.
Bought the aqua Bella chair and 2 seater couch. Color was as pictured and the quality exceptional. Easy to attach legs. Kept me up to date with delivery. Show reply
Tina
TinaGreater Melbourne (Metropolitan), VIC
  Physical store

Great service!

Due to the virus outbreak, our sofa needed to be kept in the warehouse until the delayed settlement of my new apartment is done. B2C helped solved this problem without rushing us and provide prompt information on the Status of delivery as well. Show reply
Mags
Mags
  Online store

Good quality product

Ordered a Myer king single bed online. Very solid, good quality, doesn't feel cheap at all. Had one small issue with one part of the bed but it was replaced quickly and customer service was fantastic - very quick to respond. Show reply
L M
L M6 posts
  Online store

Quick delivery during Pandemic

Ordered online. Happy to take to in-laws address during Pandemic and contacted us in advance. Products now in storage till we can move them. Quick process given that Victoria is in lockdown. Show reply
Talieh A.
Talieh A.Sydney, NSW2 posts
  Online store

Excellent product, excellent customer service

The Cruz bed frame and the Paris bedside table are so sturdy with high quality materials and easy to assemble.
There was a slight delay for delivery, but Lenka made it easy for me and tried to rearrange the delivery as I was about receiving my new mattress.
One of the bedside tables was a little bit damaged, I appreciate the customer service I received from Alycia for replacing it quickly and following up the result with me.
I love my bedroom new face. Thanks B2C Furniture team for your great product and services. Show reply
Mrs Ahmed
Mrs Ahmed
  Online store

Bella dining table - modern and simple

Perfect for a small space. Very elegant. The transparent design gives an uncluttered feel to the space.
Assembly was easy but was a bit tricky today get the table perfectly stable. Show reply
Leesa
LeesaSydney2 posts
  Online store

Excellent products and amazing customer service. Thank you

Fantastic customer service and a fabulous bed and drawers. Very well made and sturdy. I highly recommend B2C Furniture. Thank you. Exactly what we were looking for. I will shop here again. Show reply
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Lois
Lois
  Online store

Great customer service

Alycia was very helpful and quick to respond when I had an issue with my delivery. She was proactive to offer a resolution which was fair for the issues that I raised. Show reply
Evo
EvoGreater Melbourne (Metropolitan), VIC3 posts
  Physical store

Good furniture and helpful staff

Good furniture, helpful staff. Bought dining set, bed tables coffee table. We are happy with all the furniture. Just the dining chairs are not the full quality we damaged one of them during the assembly because it was not lined up properly from the production line. Show reply
T TT
T TTGreater Melbourne (Inner), VIC2 posts
  Verified Online store

Amazing furniture, incredible service

High quality and looked exactly like the image. Very happy with these purchases. I bought 2x arm chairs and I had an issue with one of the arm chairs, but the team had sorted it swapped out within a day. They were really responsive and professional. Very reliable business - would definitely recommend. Show reply
Gman
GmanGreater Melbourne (Inner), VIC
  Online store

Great products and service with a smile

The products was of high quality and exactly as per online visuals. The client service was exceptional - very friendly, helpful and keeping me up to date on progress. Will definitely use again. Show reply
Tetyana Slonetskyy
Tetyana Slonetskyy
  Verified Online store

Love my new Gaudi Navy Chairs! They look modern and sleek! Very comfortable

Ordered Gaudi Navy chairs. They're exactly as I expected. Excellent quality & wooden parts perfectly matched our dining table & the rest of the lounge furniture!  They're easy to assemble. Big thank you to Lenka who went above & beyond sending me extra photos making it easier to choose right colour I need. Under current climate it's always risky to buy furniture online & making decisions remotely) However with assistance of the team my shopping experience was pleasant & satisfying. Show reply
Helen
Helen3 posts
  Online store

Good Quality Furniture

Bought 2 x kids bedroom suites for my daughters who are very happy and just adore their bedrooms!
Not only is the furniture stylish but great quality! The price for the furniture was also quite reasonable. Show reply
Denise
DeniseGreater Melbourne (Outer), VIC
  Online store

Wonderful service and quality furniture

We found this company through their website and purchased a TV cabinet online.

It was delivered quickly and on time however what impressed most was the quality of the cabinet and finish. Better still it was delivered already assembled-Thank you Show reply

Pru F.
Pru F.Greater Melbourne (Outer), VIC2 posts
  Physical store

Hassle Free Shopping ...great furniture!!

The store was easy to look around and the staff was eager to help and answer any questions I had. When I ordered I was told the bed would take approximately 2 weeks so I was very surprised and happy when it arrived 2 days later. The quality is great and looks amazing and was very simple to put together. Myself and my teenage daughter were able to assemble with no troubles Show reply
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Gabby T.
Gabby T.
  Online store

Not happy with delivery

I was really happy with the B2C customer service when I ordered my product. I got delivery really quickly, and I love my dining table.

However very disappointed that I paid $99 for delivery and he wouldn’t bring it up to my door in the lift. I honestly wouldn’t have ordered it for delivery had I known. I’m a girl living on my own and lugging a dining table up the lift and through to my apartment. I would have been better off getting a friend to help me pick it up.

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Mel
MelGreater Melbourne (Metropolitan), VIC
  Verified Physical store

Quality Products

Found the items we wanted to purchase online, then went to see them in person in the store before purchasing. Staff in store were friendly and easy to deal with. We picked up our furniture the following day. The store recommended a lovely man named Elvis who did a fantastic job of putting together our flat pack chest of drawers. I highly recommend him. The furniture is heavy and really great quality. Very happy to recommend both B2C Furniture and Elvis, very happy with our furniture. Show reply
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John F Kennedy
John F KennedyGreater Melbourne (Outer), VIC
  Physical store

Just what we were looking for!!

This store was a real surprise for us. It had the perfect dining table and chairs to suit our home, reasonably priced and easy to pick up once I was available to pick up the order. The warehouse stores all of our items and helped us load them into my ute. Highly recommend using them again and into the future! Show reply
Chris
Chris
  Online store

Service above and beyond!

Love my new Roma bedside table! I found it relatively easy to assemble, looks fabulous. Thank you to the friendly, efficient, caring staff who personally delivered the table! Communication was always easy and consistently friendly especially during lockdown. Will certainly buy from B2C again. Show reply
Sandra Nicholas
Sandra NicholasSydney, NSW
  Online store

Rustic bedroom set

I recently purchased the Rustic Queen bed, dresser and bedsides. The quality of the hardwood, stylish design are fantastic, with outstanding service and delivery times. Would definitely recommend BC2 furniture and purchase future products. Show reply
Maria
MariaSydney, NSW3 posts
  Online store

Finn King Single Size Bed

Bought the Finn King Single Size Bed – Natural Hardwood Frame. What a beautiful bed. What you see in the picture is what you get. My daughter loves her new bed. Simple but elegant. Strongly recommend. Show reply
Kiya
Kiya
  Online store

Really great

The bed and bedside tables are lovely, we're really happy with them.
The bedside table assembly was quite hard though even with a power tool to get the top to sit firm and flush.
Overall happy with the purchase.
Customer service was really helpful with organising purchasing the bed frame and tables with the tables on pre-order. Show reply
Here C.
Here C.Sydney, NSW
  Online store

Can't be more perfect! Amazing company and brilliant products, service and after sales support

Can't be more perfect, from webstore, to store staff, to aftercare support. Great team, great company and amazing quality furniture. What more could you want! A very satisfied customer, we purchased a Myer triple bunk bed with understorage drawers. We love it as much as our twin girls do. I will definitely be shopping with B2C in future, word of mouth goes a long way too! We will be recommending B2C to our family, friends and colleagues. Show reply
Jim Medcraft
Jim MedcraftSydney, NSW
  Online store
Michelle
MichelleSydney, NSW
  Online store

First time online purchase

I was nervous to purchase online so I called the showroom and the team were very reassuring taking time to give me details of the Paris chairs I ordered.. when they arrived I was excited and the chairs were great quality.. it was an easy process to put them together and I was surprised at how sturdy they are considering they come as assembly required..
about a month later one of the springs sprung which I was very disappointed, however I called the warehouse and it was sorted out and a replacement seat was dispatched within about a 1 hour and arrived a few days later in perfect condition.. thank you B2C furniture I will recommend you to everyone..
Michelle Show reply
Kim Willis
Kim WillisSouth-Eastern Region, NSW3 posts
  Online store
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gza222
gza222Greater Melbourne (Metropolitan), VIC19 posts
  Verified Online store

Such great service

Service is just excellent! I had some small issues last week and they were resolved quickly, politely and in a very timely fashion.

I was going to be ordering some bedside drawers from one of your competitors but can’t look past your service, and will be ordering more from you.

Keep up the great work – with everyone moving to online these days, service is such a key and important differentiator. Show reply

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EmmaV
EmmaV
  Physical store

Great service and quality

Friendly service in the showroom and very helpful yet laid back staff. Bought a beautiful piece, fully assembled which was a major plus! Very happy with B2C overall and will be returning! Show reply
Stephanie B.
Stephanie B.Greater Melbourne (Inner), VIC
  Online store

Exceeded expectations

I recently purchased the Paris Hardwood entertainment unit in walnut finish. And it is exactly what I was after.
I have been struggling to find the perfect shade of walnut and I found it! Show reply
Harri52
Harri52Sydney, NSW4 posts
  Online store

Just as it looks on the website!

I purchased the Rome queen bed and side table. I was concerned about purchasing such a major item online, and in particular I was hoping the colour of the suite on line was accurate because I wanted a light coloured timber frame that wasn’t a yellow colour. It is perfect! Just what I was looking for. The furniture was easy to assemble and looks really lovely in my bedroom. It is likely my next purchase will be dining room chairs now that I have confidence in B2C. A real pleasure dealing with this company. Show reply
Tamara S.
Tamara S.Sydney, NSW3 posts
  Online store

Fantastic quality and excellent customer service

We bought a Finn bedside table from the online store, the quality of this piece is excellent and it looks beautiful in my daughters room. Customer service from notifying us of delivery (which was super quick) to a follow up courtesy call was also first class. Would definitely buy more furniture from this company. Show reply
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