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B&D Doors and Openers

B&D Doors and Openers

3.5 from 138 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (87)
  • Return Claim MadeYes (6) · No (84)
  • Job Satisfaction
    4.1 (87)
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Yogesh
YogeshGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

Extremely poor quality & service

published
Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Fritz
FritzVictoria

Garage doors don't close & NO after sales customer service!

published

Our garage door failed to close completely on the same day we got our house keys for our newly built home on 4May2021! It only closed halfway & wouldn't close using the remote or manually. We tried different ways to close it & finally found a certain way to close it. Paid for that upgrade? by the way! Called 136262 & installation but just gave us the runaround saying someone will call us to make an appointment for the service within 24 hours. Every time we call it's the same lip service. It's 24May2021 now, still nothing. If anyone willing, pls join me to report this company to Consumer Affairs Victoria. I am seriously considering filing a case with VCAT about this company.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Geoff
GeoffIllawarra, NSW
  • 18 reviews
  • 13 likes

Service? - How do you spell that?.- Spare Parts in a service vehicle -You have to be joking!

published
Product Quality
Job Satisfaction
Incentivised ReviewNo
1 comment
B&D Garage Doors and Openers
BND Team MemberB&D Garage Doors and Openers
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Vego69
Vego69Hunter Region, NSW
  • 2 reviews
  • 1 like

Cheap and a Mistake

published
Job Satisfaction
Incentivised ReviewNo
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Bondy
BondyMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Customer Service NON Existent

published

Supposedly the best roller doors on the market but unfortunately the most incompetent organisation to deal with. Waited what appears to be normal time frames for the door to be made and then delivered to find out during installation that B&D had supplied the wrong length side rails and then left a whole panel out of the materials supplied to the installer. Took 24hours to get a response as to when missing panel would be supplied to then get a totally unacceptable timeframe. Now I have no response from management at B&D as requested in my official complaint. Come on B&D lift your game!!!!

Job Satisfaction
Incentivised ReviewNo
5 comments
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Bondy
Bondy

Hi Alex,
Why should I contact you?
I have already lodged a complaint which has gone unanswered. Please refer to [Name Removed] to find out what is happening as he is the person I have not had a response from.

B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Troy
TroyAdelaide
  • 12 reviews
  • 5 likes

Customer Service not worth 1 star

published

What a useless incompetent bunch. Not the staff members fault but b&d you really need to train your staff so the left hand has some idea what the right hand is doing. I have always had b&d products in the past and never had to deal with any problems apart from with this new door. Nothing but problems and getting it looked at..... 3 weeks later , multiple calls, taken time of work to meet a technician (if you could call him that) who had no idea what he was looking at..really! I would not recommend your product to my worst enemy. Still a dozen calls being told something different each time or a different person will call me back... 3 weeks later and no closer to having a door that functions... What a joke!

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BND Team MemberB&D Garage Doors and Openers
Rud
RudPerth
  • 7 reviews
  • 4 likes

Perfect replacement for our 25 yo b&d roller doors.

published

Sooooooo quiet and smoooth Pinnacle. Great product. Had a problem with one of the many remotes supplied and laser sensor installation, but their service guy was so helpful. Must be close to best in class in service support.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Umme S
Umme SGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Best Garage Doors

published

If you care for an excellent service of your garage door then without thinking anything else you can select b n d garage doors. Its excellent worth for the value of your money.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers

Great result with a difficult ceiling

published

Our ceiling has a large I beam and 2 different ceiling heights. Great planning and installation. Very satisfied with end result

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
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JohnH
JohnHGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Garage Doors x 2 excellent.

published

These doors are very nice, but not as strong as my old previous Roll a Doors. But these are much quieter, but much slower in opening or closing. The remote only needs an instant to send the message, and the doors operate from a considerable distance away. The installation was about 1/2 a day as there were 2 x doors to fit. The fitter was very courteous and got on with the job efficiently and without any fuss. He advised me about routine maintenance and programmed the 4 x remotes for us. He took away the old doors. Overall an excellent result of replacing 2 old and damaged x Roll a Doors with new quiet ones in the Colourbond colour we wanted. Highly recommended.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Chris
ChrisMetropolitan Adelaide, SA

Fixed a problem related to an obsolete garage door opener

published

The door opener on our 30 year old Band D custom made tilting door, which relied on external counterweights, was failing regularly. We had asked around extensively in the past for a replacement for this failing opener. "B&D Doors and Openers" went that extra mile, getting electrical engineering help. They modified a German made "4Ddoors" opener such that it fitted our system. It is now working a treat- better than ever.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers

Garage doors

published

Excellent service
Great quality doors , locks & remote work great...door had a fault when being installed ..replaced straight away ..
.would recommend B & D doors

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Howard Mc
Howard McIllawarra, NSW

Old door re-installed in new garage.

published

An old roller-door was moved from the old garage to a new garage (about 10 m away) and there was much fiddling to get it mounted as high as possible in the new garage, as less clearance was available than expected. The men did an excellent job. I am very happy with the result.

Job Satisfaction
Incentivised ReviewNo
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
Vivien McCarthy
Vivien McCarthyGreater Melbourne (Metropolitan), VIC

Reliable service.

published

B & D offers efficient and timely service. Nothing too much trouble. Problem resolved and advice given on ways to keep the gates well maintained.

Product Quality
Job Satisfaction
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
June Lethaus
June LethausGreater Melbourne (Outer), VIC
  • 2 reviews

Great product

published

Excellent service for an excellent product. Great advice was given when I went back to purchase an automatic door opener too.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers
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Questions & Answers

craig
craigasked

i have two firma roller doors and b&d panel lift door all with b&d motorized openers . The openers are a set of pink and green , and a pair of green ones also and a large one secured in the house . But today i have lost the button side of one of the green ones , Where can i purschase and other one or a pair of new door openers please .

No answers
craig
craigasked

i have two firma roller doors and b&d panel lift door all with b&d motorized openers . The openers are a set of pink and green , and a pair of green ones also and a large one secured in the house . But today i have lost the button side of one of the green ones , Where can i purschase and other one or a pair of new door openers please .

1 answer
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers

Hi Craig, thank you for your enquiry. To purchase a new B&D or ATA Remote you are able to go through to this email address. vicpickup@bnd.com.au. Please provide the model number or name of your opener when submitting. Have a great Day.

Karl D.
Karl D.asked

Hi from Canada,
I am having functional and parts sourcing problems for an original Ancor Roll-A-Door. The operator was replaced roughly 7 years ago with an RDO-2V1SM. The safety interlock used with keyless remote fob is an ATA PE-2 (not sure of the age). Recently, I noticed that the receiver relay will start clicking frantically when there is nothing breaking the IR beam. The door will not work from the operator keypad, or, the remote key fob. Now, I notice that when the "clicking" stops, The relay will not open (or, close) when obstruction is encountered. I have disassembled, cleaned and re-aimed the transmitter and receiver. I have done everything required in the operator manual, as well. Is this a PE-2 problem? Also, I have been trying to find the extruded vinyl seal for the bottom of this door without success...it is not a typical size. Can someone please help me? Thanks.

1 answer
B&D Garage Doors and Openers
BnD Team MemberB&D Garage Doors and Openers

Hi Karl,

Thanks for submitting your question. Without being able to see the door or hear the sounds it's a little tough for us to advise. To ensure we give you the best advice, we would recommend calling our local Canadian Dealership in Vancouver on 604.637.2030. They will be able to effectively direct your inquiry.

If you have any trouble send us an email at customerenquiries@bnd.com.au and we will follow it up with them.

- Jade, Team Member at B&D

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