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Brilliant Customer Service
I am still in the process of building but just have to say that my rep Scott has been fantastic. I kept changing my mind with the design and have also been hard to get hold of due to working remotely on site. Nothing was too hard for Scott and he has the patience of a saint. I started worrying about how small my block was (purchased independently) and what I could actually do with it. He went above and beyond with preparing different plans for me.i think he changed the en-suite for me 10 times before I was happy. He has also taken the time to get me extra photos so I can see the progress of the build given that I’m not home much. Will recommend him to anyone who wants to build with b1. Thank you Scott!!
Service at B1
Am currently building a home with B1 homes. The service with them has been nothing but exceptional, Sam, my Rep has been there every step of the way advising and helping with the design. I am always sent emails on progress of the home and have met with the site supervisor who was only to happy to answer my questions and explain the progress to me. Have no hesitation in recommending B1 homes and lovely Sam.
Bad customer service, fairly good build
We decided to build through B1 homes in 2017, we were drawn in by the sales rep [name removed] who was nothing but amazing and insightful to our ideas and questions. It was only after the next stages where we ran into some problems our prestart consultant lied about several things including the reason of the delay of our build (the consultant told us it was due to the weather and the earthworks company not being able to proceed however the earthworks were being done by my partner and his fathers earthworks company which she must not have realis...ed so we knew instantly they were lying) the pre start consultant then wouldn’t get back to us when we questioned it until we started going back to [name removed] for help and also CCing [name removed] into our emails to which our questions were finally answered. There were several other false truths told and we instantly felt like we were being treated like stupid first home buyers with no idea. Once the build started our building supervisor [name removed] was helpful and informative. Our Alfresco concrete cracked right through the slab and advised by our concreter friend was not acceptable so after relaying this information [name removed] was then able to get the Alfresco concrete ripped up and done again. Although we really were frustrated with trying to be mislead in several situations in the planning process, we are now two years into our house and are happy with the overall quality of the build. We thank [name removed] for being amazing and supportive even after his job of selling was finished and [name removed] for his hard work in the building process. It’s unfortunate our overall perception of this company was dampened by one person in particular however we would still recommend B1 homes as a building company although with a caution of always keeping a paper trail of correspondence and seeking advice outside of the company if you are concerned about anything.
Dave is a really nice guy, very patient listens to what you want and shares ideas, easy to talk too. Keeps me up to date honest, keeps me in check and on budget. Couldn’t ask for a better person to be dealing with for building my first home.would recommend him to anyone.
Amazing Customer Service and Build Quality
As a first homebuyer I was overwhelmed by the entire process. Luckily B1 Homes made everything feel less daunting. Every step was laid out and explained and before any pen hit the paper they made sure I had my house exactly the way I wanted. There were no hidden costs and i ended up coming in under my original budget!
A special thanks to the below personnel in particular.
Michael was absolutely brilliant when it came to designing a home for me. Especially due to the fact i kept changing my mind and making constantly adjustments. He took the ti...
Loving my Home!
I contacted B1 Homes as had previously built with 101 Residential with no issues, they both fall under the same umbrella. Damien happened to answer my call and then we got into the process of finding a block and plans started to be drawn up. To save me driving all the way to the office Damien took the time to come to my house to go over the drawings, make suggestions and include my changes.
Little bit of confusion when calling the office but Pam stepped in and then Michelle C took over who did my pre-start. Only downside was I left a bit miff...
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highly recommend B1, great service
Building our 1st home with B1 was the best decision.
What could have been a stressful time, especially as we were living 1600kms away from the build, was painless and easy. Cannot thank B1 enough for making this process so easy and for being reliable and honest and on hand to answer all queries and questions.
From Josh designing a home prefect for us and making any adjustments we decided on, to Pam taking us through prestart and sharing her expertise with us, to Erin who kept us constantly updated with progress reports and became our go to wit...
This was our first time building a house with a company. The design process was made very easy by Josh with help from John and his expertise in 2 storey home builds. Pre-start was an excellent process and Erin was able to visualise the house and assist with further ideas of plan alterations and things that we just hadn't thought of. The house was completed on time and to a very high standard. I have recommended B1 as a builder to any one who asks.
After a disastrous 1st try with another company I was introduced to Catherine Smith from B1. From the moment I met her through to how amiable she was to my redesigning of the house and getting it inside my budget, the whole process was dreamlike easy! I am recommending Catherine to everyone! My children and I are loving meeting the site supervisor Matt, the brickmaster John and all the team. I cannot thank John enough for his care and dedication to his craft. I can literally see the care he has taken with my Brickwork. For a first time experience, this has been wonderful. Thank you, B1.
Slab down, smooth sailing so far
I've had a really good experience with B1 Homes so far, I'm at the stage where slab is down and it has cured enough to commence the rest of construction. My sales consultant Catherine Smith has been a big influence in keeping us calm here (1st home buyers), and has communicated with us frequently and much more often than required to. Overall I've been really impressed with their team and would certainly use them again if given the choice.
Fingers crossed the rest of the build goes as smoothly!
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Wish I could rate B1 more highly
We were looking to build our second home. After doing some researches on the builders, we took a decision and signed up with B1 Homes. Building process can be really hectic for the owners but B1 had made it smoother. From start to finish, it has been an excellent journey. Sales rep Pav drafted a custom plan to fit on a land and organised everything within a budget. Prestart consultant Michelle and contract admin Pam went above and beyond. Erin from customer service updated with our building process all the way and well communicated. Gav the sit...e supervisor has been fantastic and meetings with him were very informative. There were few slight issues which were resolved within timely manner. B1 homes by Scott Park is not just first home specialist, B1 can turn your dream of second home into reality.
4x2 The Value build
Overall B1 homes were very efficient in completing my home. I am pleased with the customer service provided throughout the build. You get what you pay for per se. Rodney Stone is an asset, he was always reachable for start to finish and thank you Adam Austin for persevering with my financing.
Excellent Builder,value for money,Extremely happy.
Our experience with B1 has been excellent,our sales consultant,Blakes did his best to accommodate our family house needs by helping us design a plan that suited our block of land,he also went further and found us a suitable block of land.This is our first home to build and we had little details on how to go about home building and the processes involved. We are glad to have met Blakes and build with B1,Our build was smooth and inspection reports are good.Keep the good work B1 homes,definitely good people who look after their customers,fast ,e...fficient and straightforward.Thanks Blakes for being patient with us and going extra mile to explain things in detail,your patience and kindness is in deed above board.Thanks adam for preserving our finance application, that was legendary!! Our prestart consultant Michelle, was excellent,she gave us lots of info and necessary additions to make our house better,guided us with lots of patience and professionalism,very accommodating and well experienced,we are glad to have her as our prestart consultant.Many thanks Michelle.Our client liaison officer Jo, Is excellent,communication is thorough and timely, Matt our supervisor was an excellent bloke,he oversaw our build to the best standard.we love our house ,so far no issues but still on maintaince stage,i would recommend B1 to everyone thinking about building,their services are professional and non pushy.
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Completely and utterly happy with B1 Homes. This was our first time building a house, so it was all new to us. The 3 staff that went over and above and made this whole process so much easier and deserve a special mentioning are:
Josh, our sales consultant, he listened to all our wants and needs, none of these were too hard or undoable. He then came back with a few designs to choose from. He was very patient and no question was too hard to answer, even if he didnt know the answer he would find out for us. He even came to help select tiles and c...arpet. Throughout the whole build and after key handover he would constantly follow up to make sure we were happy with everything. Jo, our client liaison officer was amazing, she would send us fortnightly updates however if we had any queries in between she would always reply to emails and phone calls and answer these queries as soon as she can. Any time she was going on leave or not in the office she would let us know in advance and who we could contact should we have a query. Her excellent communication with us helped make the process a whole lot easier. We had a couple minor issues that she helped resolve and always had our best interest at heart. Adrian, our site manager was very professional and attentive. He went over and above to make sure our home was completed as soon as possible, it was done in 21 weeks from slab being poured! Just shows that Adrian knows how to organise and run a team of excellent tradies. He reassured us, when we doubted a couple things we had chosen. We even had our neighbours comment on how clean the site was and how the tradies were respectful and friendly towards them. Even after key handover Adrian met with us, he noticed a couple things that he was not happy with, very minor things that we didnt even notice and fixed them on the spot. A good manager is not afraid to get hands on! If we were able to give B1 more stars we would!
My experience with B1 has been nothing but perfect.
From the start where they helped me get out of a crap situation with another building company, to the end when they handed over the keys.
Everything turned out as i expected with the build and was completed at a very high standard. I had no complaints during the process and my pre-start was smooth and everything was explained correctly.
big thanks to:
Adam Austin from lets finance who helped me out with all the issues from the previous company and sorted my finance. Real top bloke.
Bria...n my site supervisor, he was awesome. Every time i met with him he was able to answer any question and sort any issues. when it came to the final inspection and a few things needed to be fixed he was onto it and getting it sorted straight away.
Our perfect build is now our home!
I would like to take this opportunity to thank B1 Homes for building us our dream home. The journey of first time building was exciting starting with Damien our designer sales consultant who designed us a great functional plan with our requirements in mind. We had some hiccups at Prestart stage with my consultant but Pam the Contract & Prestart Manager sorted it out well. We would highly recommend Pam for Prestart. She is friendly and nice. Fast forward to construction initial stage there was some tension as some parts at Prestart from my initi...al consultant was not explained causing some back and forth disagreement between us and our initial Client Liaison Officer, mainly on the positioning of my meterbox. My initial site supervisor Matt that we met on our first Brick work meeting was a good guy who reassured us at the end we will get a good build. It all became more exciting as we see our house go up stage by stage and we are so happy when Adrian took over and became our site supervisor. Matt was good but due to excessive workload Adrian stepped in. We are fine with the changes as long as communication was not affected. All went smoothly after that. Adrian was willing to meet us to go through the transition from Matt to him so nothing was missed. We cannot fault Adrian at all. He has been fantastic! He was always there to answer our questions, get things done and organised and fixed them straight away. He runs a tight group of tradies. We have met them all on site throughout the build and they all said they are happy to do Adrians work. I always believe good supervisor = happy tradies = good home build. My Client Liaison Officer Jo has been brilliant as well. Always on top of my enquiries and attended to my emails promptly and diligently after checking with Adrian and various trades. She is very helpful and her kind nature makes me happy she took over as my Client Liaison Officer when my initial one went on maternity leave. I absolutely love it how with Adrian any errors or faults get actioned for fixing immediately. All are minor stuff nothing major. Coming to end of build with the finishing trades, Adrian has organised and scheduled everything super well. I did not have to worry at all. This is considered amazing because I am a fussy and pedantic person who worries a lot! His work ethics ensuring everything is done tip top is impeccable. Today we had our PCI and tomorrow is our Handover of keys already! All because of Adrians urgency to get things done well and corrected immediately. He even went down on his hands and knees himself today to do silicone for our floor tile edges for us just to make it look nicer! For us, although we are first home builders we are fair people and do know nothing is perfect and there are sure to be some build issues. But it is the way the issues are handled well, promptly and professionally that is what we are most pleased with. Some may wonder how can PCI not pick up a multitude of problems. Well, we had an independent building inspector in today with over 30 years of experience in the building & construction industry. Tiny issues picked up that could be fixed on the spot and that was about it! This goes to show our build was done well and I am glad to have build with B1 Homes. Thank you Adrian and Jo and all the others who have handled our build. We really appreciate your deliverance of our perfect home. Special thanks to Adrian again for your kindness, after sales service and going beyond your call of duty to deliver our home to us ahead of time! This review only allows us to give 5 stars. If we could add an additional star we would! Today when we saw our completed home so perfect I was near tears and so thankful for a job so well done. Yeah in before Christmas!
The team was fantastic and super helpful, always punctual and very knowledgeable couldnt recommend them more!
The whole build was super high quality and work was completed quickly and with high quality, there werent any hidden fees and everything was explained, the building manager helped explain everything and got everything fixed up early for me, and Jo was extremely helpful and made my building experience great
Highly recommend B1- excellent from start to finish!
Our experience with B1 was excellent from start to finish & we cant recommend them highly enough! Building your first home is always going to be nerve-wracking & there is a lot that you do not know about the whole process. However we could not have chosen a better builder to go with- they made the process as smooth as possible, they were open, honest, trustworthy, reliable & most importantly respected our budget- not once did they try & fleece us for anymore money. They acted with integrity throughout They stuck to the 20 week build guarantee ...& the house was completed to a very high standard. In the early stages Damien Clancy was amazing in interpreting our many ideas & translating our vision into reality. He got to know us as individuals so that the house would be crafted specifically for us & our needs. Our builder, Jimmy, demonstrated incredibly high attention to detail & we could trust in him to be across every detail of the build. And above all was Erin Chittleborough, our Client Liaison Officer. She well & truly exceeded our expectations- I have never dealt with someone so professional, friendly & that offered such a HIGH standard of customer service. She always responded really quickly, answered every single one of our questions without making us feel stupid & made everything more easy for us. We loved Erin & felt really lucky to have her to support us through the process.
Cannot fault B1 homes with the management of our home and we are always kept informed of the progress of our build. The workmanship and quality of our home is excellent. Everything has been handled very professional and everyone dealing with us has been very obliging even with the smallest of queries. Would build a B1 home again. Thank you B1 homes for making it enjoyable and exciting. Thank you Dave M, Michelle C, Gav and Erin and thanks to let's finance Adam.
Love our house and the quality of the build is excellent. Cost was bang on the quoted price and was a dream to build.
1st Class Builder with a 1st Class Team - Highly Recommended
We built a 1-storey home on a sloping plot. The B1 team (Frank, Adrian, Pam, Erin) exceeded our expectations. They handled our complicated project extremely well. Through out the build, B1 never compromised on quality. We never had to worry about being short changed at any point. I would highly recommend B1 for a first class building experience and a high quality build.
How well was the build managed
The whole process from the pre-start, contract management to build management was handled very professionally. They are able to deliver on their ...
One very happy first home owner!
B1 has made building my first home the dream experience! Stacey in the sales team was extremely helpful from day 1 and worked with me to create a design I loved, at an affordable price.
The entire construction process from siteworks through to PCI was a breeze. My site supervisor, Matt, was exceptional and went above and beyond in making sure everything went to schedule, and any minor issue was dealt with immediately. I expected building to be a slightly stressful experience, but I was left with nothing to worry about!
It's very clear that their trades all take pride in their work and the quality of workmanship was of a very high standard.
Thank you again to all of the team at B1!
Hands down - the best building experience you could wish for!
How well managed was your build?
Spectacularly well managed! My building focal point and site supervisor were so easily contactable and had great communication! They handled every part of the build which made my life so much easier!
How was the workmanship and build quality of your property?
workmanship, build quality and site trades people were fantastic! My end product is so beautiful - it honestly is a dream come true to have the home of my dreams which came in at the budget and was so quickly built!
If you had any issues pre, post, or ...during construction, how satisfied are you with how the company handled them? There was asbestos found on the block before my slab went down - I was notified on the same day that it happened, she was so helpful, and the entire block was cleaned and disposed of within 2/3 days! amazing turn around time considering how dangerous asbestos is to deal with. It was at that point I knew that was going to be a great company to build with. Very professional and safe. Very impressive. How did your final cost compare to your estimated cost?
I love my new house! Thanks Team!
We are the one of the happy clients with B1 homes. Our supervisor Matt made a lovely house for us and we really enjoy living in our new house. We had a few issues along the way with the sales team but except for that, all the workmanship is high standard and good finishes. Our site supervisor Matt was professional and very patient when I had queries he really listened and helped me to understand about my queries and suggested some solutions. We really appreciate all the trades great workmanship too. Jo, Jessica and Pam also helped us a lot when we met a few issues early on. Thanks Team.
Excellent build and team
B1 is so accomodating and makes building a new home a joy. Gav site manager along with all the team work closely with the client ensuring quality workmanship and completion of build well within the time frame
Lots of interest and and positive comments on my home. Thanks Team very Happy
Stunner of a First Home
Our first build wasn’t without its challenges but has completely exceeded our expectations.
We are about to move in and can’t believe our luck on the location and quality of build all due to the B1 team we were lucky enough to work with.
The quality of trades involved in the build were of the highest standard and we have sought them out for further finishing of our home.
Adrian, Erin & the team made this a truly amazing experience.
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