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Melissa F.Perth, WA
- Verified customer
Absolutely Horrendous People to deal with would never ever use again
They are so not interested in helping you at all once you have signed up had owner supplied items stolen once installed by one of their contractors and they couldnt even be bother to let me know and then wouldnt cover the cost of replacing items as " its not in the contract" Management are rude and obnoxious salesmen are slime balls site supervisor is half decent with a slight care factor more so then the office staff and management. They make a lot of promises and deliver none!!! Most stressful experience of my life dealing with these people. I am dreading having to deal with them after construction if I have any issues which seeing other reviews of them I lmost likely will!!!
1 comment
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HemPerth, WA
- 6 reviews
- Verified customer
Wish I could rate B1 more highly
We were looking to build our second home. After doing some researches on the builders, we took a decision and signed up with B1 Homes. Building process can be really hectic for the owners but B1 had made it smoother. From start to finish, it has been an excellent journey. Sales rep Pav drafted a custom plan to fit on a land and organised everything within a budget. Prestart consultant Michelle and contract admin Pam went above and beyond. Erin from customer service updated with our building process all the way and well communicated. Gav the sit...Read more
e supervisor has been fantastic and meetings with him were very informative. There were few slight issues which were resolved within timely manner. B1 homes by Scott Park is not just first home specialist, B1 can turn your dream of second home into reality.1 comment
Customer Service B.B1 Homes
Good Morning Hem,
Thank you for taking the time to write a review, I am so glad that it was B1 you chose to build your home!... Read more
I even more ecstatic to read that we turned your dream of your second home into a reality, on behalf of the B1 Homes Team I would like to wish you many happy years ahead enjoying your new home. Thank you The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
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4.7(788)Melody l.Perth, WA
- Verified customer
Bad post construction service
Very Slow response after construction. Did not want to take any responsibility with any structural issues with the house. They would try to keep you happy by saying yes to repair the issues and then they turn around and tell you it is not possible after doing all the inspections.
1 comment
Customer Service B.B1 Homes
Hi Melody,
We’re disappointed that we haven’t been able to achieve your expectations. We understand the trigger for this review has been a ceiling crack that you believe is B1’s responsibility. We ha... Read more
d 2 experts attend your home and both parties reported that they felt the issue was caused by a foot from someone walking in the roof space and not a defect. Unfortunately we cannot ask a tradesperson to come back to fix a defect due to these finding.Similar opinion? Write a review on ProductReview.com.au!
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fbakarPerth, WA
- Verified customer
4x2 The Value build
Overall B1 homes were very efficient in completing my home. I am pleased with the customer service provided throughout the build. You get what you pay for per se. Rodney Stone is an asset, he was always reachable for start to finish and thank you Adam Austin for persevering with my financing.
1 comment
Customer Service B.B1 Homes
Good Afternoon Fbakar,
Thank you for your review! We are pleased to read that you found B1 Homes very efficient in completing your home and were pleased with the customer service you have received. We... Read more
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MauricePerth, WA
- Verified customer
Excellent Builder,value for money,Extremely happy.
Our experience with B1 has been excellent,our sales consultant,Blakes did his best to accommodate our family house needs by helping us design a house plan that suited our block of land,he also went further and found us a suitable block of land.This is our first home to build and we had little details on how to go about home building and the processes involved. We are glad to have met Blakes and build with B1,Our build so far is excellent and inspection reports are up to notch.Keep the good work B1 homes,definitely good people who look after th...Read more
eir customers,fast ,efficient and straightforward.Thanks Blakes for being patient with us and going extra mile to explain things in detail,your patience and kindness is in deed above board.Our prestart consultant Michelle, was excellent,she gave us lots of info and necessary additions to make our house better,guided us with lots of patience and professionalism,very accommodating and well experienced,we are glad to have her as our prestart consultant.Many thanks Michelle.Our client liaison officer Jo, Is excellent,communication is thorough and timely,we look forward to meet Matt soon during our scheduled meetings,so far everything is falling in place.I recommend B1 to everyone thinking about building,their services are professional,the workmanship on site is excellent and everything is running smoothly.Thanks everyone at B1 homes:-) & Merry Christmas Team!!1 comment
Customer Service B.B1 Homes
Good Morning Maurice,
Thank you for taking the time to post a review. It's great to hear and read that you are extremely happy with your building journey with B1 Homes from Sales through to Constructi... Read more
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- Verified customer
Extremely Happy
Completely and utterly happy with B1 Homes. This was our first time building a house, so it was all new to us. The 3 staff that went over and above and made this whole process so much easier and deserve a special mentioning are:
Josh, our sales consultant, he listened to all our wants and needs, none of these were too hard or undoable. He then came back with a few designs to choose from. He was very patient and no question was too hard to answer, even if he didnt know the answer he would find out for us. He even came to help select tiles and c...Read more
arpet. Throughout the whole build and after key handover he would constantly follow up to make sure we were happy with everything. Jo, our client liaison officer was amazing, she would send us fortnightly updates however if we had any queries in between she would always reply to emails and phone calls and answer these queries as soon as she can. Any time she was going on leave or not in the office she would let us know in advance and who we could contact should we have a query. Her excellent communication with us helped make the process a whole lot easier. We had a couple minor issues that she helped resolve and always had our best interest at heart. Adrian, our site manager was very professional and attentive. He went over and above to make sure our home was completed as soon as possible, it was done in 21 weeks from slab being poured! Just shows that Adrian knows how to organise and run a team of excellent tradies. He reassured us, when we doubted a couple things we had chosen. We even had our neighbours comment on how clean the site was and how the tradies were respectful and friendly towards them. Even after key handover Adrian met with us, he noticed a couple things that he was not happy with, very minor things that we didnt even notice and fixed them on the spot. A good manager is not afraid to get hands on! If we were able to give B1 more stars we would!1 comment
Customer Service B.B1 Homes
Thanks for your review Charmaine! We are so glad that you are extremely happy with your new home. We wish you and your family many happy memories in your new home.
Sincerely,
The B1 Homes Team
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Jake M.Perth, WA
- Verified customer
Unreal experience
My experience with B1 has been nothing but perfect.
From the start where they helped me get out of a crap situation with another building company, to the end when they handed over the keys.
Everything turned out as i expected with the build and was completed at a very high standard. I had no complaints during the process and my pre-start was smooth and everything was explained correctly.
big thanks to:
Adam Austin from lets finance who helped me out with all the issues from the previous company and sorted my finance. Real top bloke.
Bria...Read more
n my site supervisor, he was awesome. Every time i met with him he was able to answer any question and sort any issues. when it came to the final inspection and a few things needed to be fixed he was onto it and getting it sorted straight away.1 comment
Customer Service B.B1 Homes
Good Morning Jake,
Thank you for your Unreal Review!
We are pleased to read that you are happy with the high standard of workmanship in your new home. We think it's safe to say that you have made Adam, Brian & Jo's day with your positive feedback. ... Read more
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Review collected in partnership with B1 Homes
The reviewer stated that an incentive was offered for this review
AC and DNPerth, WA
- Verified customer
Our perfect build is now our home!
I would like to take this opportunity to thank B1 Homes for building us our dream home. The journey of first time building was exciting starting with Damien our designer sales consultant who designed us a great functional plan with our requirements in mind. We had some hiccups at Prestart stage with my consultant but Pam the Contract & Prestart Manager sorted it out well. We would highly recommend Pam for Prestart. She is friendly and nice. Fast forward to construction initial stage there was some tension as some parts at Prestart from my initi...Read more
al consultant was not explained causing some back and forth disagreement between us and our initial Client Liaison Officer, mainly on the positioning of my meterbox. My initial site supervisor Matt that we met on our first Brick work meeting was a good guy who reassured us at the end we will get a good build. It all became more exciting as we see our house go up stage by stage and we are so happy when Adrian took over and became our site supervisor. Matt was good but due to excessive workload Adrian stepped in. We are fine with the changes as long as communication was not affected. All went smoothly after that. Adrian was willing to meet us to go through the transition from Matt to him so nothing was missed. We cannot fault Adrian at all. He has been fantastic! He was always there to answer our questions, get things done and organised and fixed them straight away. He runs a tight group of tradies. We have met them all on site throughout the build and they all said they are happy to do Adrians work. I always believe good supervisor = happy tradies = good home build. My Client Liaison Officer Jo has been brilliant as well. Always on top of my enquiries and attended to my emails promptly and diligently after checking with Adrian and various trades. She is very helpful and her kind nature makes me happy she took over as my Client Liaison Officer when my initial one went on maternity leave. I absolutely love it how with Adrian any errors or faults get actioned for fixing immediately. All are minor stuff nothing major. Coming to end of build with the finishing trades, Adrian has organised and scheduled everything super well. I did not have to worry at all. This is considered amazing because I am a fussy and pedantic person who worries a lot! His work ethics ensuring everything is done tip top is impeccable. Today we had our PCI and tomorrow is our Handover of keys already! All because of Adrians urgency to get things done well and corrected immediately. He even went down on his hands and knees himself today to do silicone for our floor tile edges for us just to make it look nicer! For us, although we are first home builders we are fair people and do know nothing is perfect and there are sure to be some build issues. But it is the way the issues are handled well, promptly and professionally that is what we are most pleased with. Some may wonder how can PCI not pick up a multitude of problems. Well, we had an independent building inspector in today with over 30 years of experience in the building & construction industry. Tiny issues picked up that could be fixed on the spot and that was about it! This goes to show our build was done well and I am glad to have build with B1 Homes. Thank you Adrian and Jo and all the others who have handled our build. We really appreciate your deliverance of our perfect home. Special thanks to Adrian again for your kindness, after sales service and going beyond your call of duty to deliver our home to us ahead of time! This review only allows us to give 5 stars. If we could add an additional star we would! Today when we saw our completed home so perfect I was near tears and so thankful for a job so well done. Yeah in before Christmas!1 comment
Customer Service B.B1 Homes
Thank you so much for your amazing review AC and DN.
We are thrilled to hear that we were able to build your 'dream home' and that our team addressed any queries you raised promptly, efficiently and t... Read more
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StuartPerth, WA
- Verified customer
The team was fantastic and super helpful, always punctual and very knowledgeable couldnt recommend them more!
The whole build was super high quality and work was completed quickly and with high quality, there werent any hidden fees and everything was explained, the building manager helped explain everything and got everything fixed up early for me, and Jo was extremely helpful and made my building experience great
1 comment
Customer Service B.B1 Homes
Good Afternoon Stuart,
Firstly, thank you for taking the time to write a review, We are pleased to hear that you found our B1 Homes team to be helpful, punctual and very knowledgable and are happy wi... Read more
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- Verified customer
Highly recommend B1- excellent from start to finish!
Our experience with B1 was excellent from start to finish & we cant recommend them highly enough! Building your first home is always going to be nerve-wracking & there is a lot that you do not know about the whole process. However we could not have chosen a better builder to go with- they made the process as smooth as possible, they were open, honest, trustworthy, reliable & most importantly respected our budget- not once did they try & fleece us for anymore money. They acted with integrity throughout They stuck to the 20 week build guarantee ...Read more
& the house was completed to a very high standard. In the early stages Damien Clancy was amazing in interpreting our many ideas & translating our vision into reality. He got to know us as individuals so that the house would be crafted specifically for us & our needs. Our builder, Jimmy, demonstrated incredibly high attention to detail & we could trust in him to be across every detail of the build. And above all was Erin Chittleborough, our Client Liaison Officer. She well & truly exceeded our expectations- I have never dealt with someone so professional, friendly & that offered such a HIGH standard of customer service. She always responded really quickly, answered every single one of our questions without making us feel stupid & made everything more easy for us. We loved Erin & felt really lucky to have her to support us through the process.1 comment
Customer Service B.B1 Homes
Thanks for this glowing review Sarah! We've just shared it with the whole B1 Team, and we're all pretty excite to read what you had to say. To hear you talking about integrity, that you found the team... Read more
to be honest, trustworthy, reliable, and that we completed your home to a high standard, is rewarding beyond words. We strive for this, and to hear that we've achieved it for you gives us a huge boost. I know Damien, Jimmy & Erin will be on a high after reading your kind and generous words. Thank you again! The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with B1 Homes
StevePerth, WA
- Verified customer
Dream home
Cannot fault B1 homes with the management of our home and we are always kept informed of the progress of our build. The workmanship and quality of our home is excellent. Everything has been handled very professional and everyone dealing with us has been very obliging even with the smallest of queries. Would build a B1 home again. Thank you B1 homes for making it enjoyable and exciting. Thank you Dave M, Michelle C, Gav and Erin and thanks to let's finance Adam.
1 comment
Customer Service B.B1 Homes
Good Afternoon Steve,
Thank you for taking the time to write a review.... Read more
There is no better compliment than to say you would build with us again, that's wonderful news! I hope you enjoy your beautiful home! Kind Regards, The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
ParamjitPerth, WA
- 2 reviews
- Verified customer
1st Class Builder with a 1st Class Team - Highly Recommended
We built a 1-storey home on a sloping plot. The B1 team (Frank, Adrian, Pam, Erin) exceeded our expectations. They handled our complicated project extremely well. Through out the build, B1 never compromised on quality. We never had to worry about being short changed at any point. I would highly recommend B1 for a first class building experience and a high quality build.
How well was the build managed
The whole process from the pre-start, contract management to build management was handled very professionally. They are able to deliver on their ...Read more
1 comment
Customer Service B.B1 Homes
Good Morning Paramjit,
Thank you for taking the time to write such a detailed review of your experience.... Read more
I have to say, it is fantastic to read of the wonderful experience you have described and the assistance the B1 team members were able to provide for you. I would like to take this opportunity to wish you all the best for your life in your new home! Kind Regards, The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
Emma W.Perth, WA
- Verified customer
Exceptional from the start!!
Our experience so far with B1 has been fantastic. Our building consultant Richard is absolutely amazing. He has designed our ideal home to perfection and kept us well within our budget. We have had great financial advise from Adam and we are really looking forward to getting the build started.
1 comment
Customer Service B.B1 Homes
Thanks for your feedback Emma W! We're happy to hear that Richard and Adam have been looking after you (we'd expect no less). The rest of the team are looking forward to continuing your positive exper... Read more
ience through your build process. Regards, The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
One very happy first home owner!
B1 has made building my first home the dream experience! Stacey in the sales team was extremely helpful from day 1 and worked with me to create a design I loved, at an affordable price.
The entire construction process from siteworks through to PCI was a breeze. My site supervisor, Matt, was exceptional and went above and beyond in making sure everything went to schedule, and any minor issue was dealt with immediately. I expected building to be a slightly stressful experience, but I was left with nothing to worry about!
It's very clear that their trades all take pride in their work and the quality of workmanship was of a very high standard.
Thank you again to all of the team at B1!
1 comment
Customer Service B.B1 Homes
Hi Stephanie,
Thank you so much for taking the time to write a review. We are very happy to hear that we were able to make building your first home a dream experience for you. We wish you all the best and many happy memories in your new home.
... Read more
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CarlyPerth, WA
- Verified customer
Hands down - the best building experience you could wish for!
How well managed was your build?
Spectacularly well managed! My building focal point and site supervisor were so easily contactable and had great communication! They handled every part of the build which made my life so much easier!
How was the workmanship and build quality of your property?
workmanship, build quality and site trades people were fantastic! My end product is so beautiful - it honestly is a dream come true to have the home of my dreams which came in at the budget and was so quickly built!
If you had any issues pre, post, or ...Read more
during construction, how satisfied are you with how the company handled them? There was asbestos found on the block before my slab went down - I was notified on the same day that it happened, she was so helpful, and the entire block was cleaned and disposed of within 2/3 days! amazing turn around time considering how dangerous asbestos is to deal with. It was at that point I knew that was going to be a great company to build with. Very professional and safe. Very impressive. How did your final cost compare to your estimated cost?1 comment
Customer Service B.B1 Homes
Hi Carly,
Thank you so much for your review. It is wonderful to read about how happy you are with your building journey through B1 Homes and we are absolutley thrilled to make your dream home a reali... Read more
ty for you. On behalf of the entire B1 Homes team, we would like to wish you many happy memories in your beautiful new home.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with B1 Homes
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Anthony OkelyPerth, WA
- Verified customer
Extremely helpful and great follow up
Blake Shuttleworth from B1 Homes was extremely helpful in getting me exactly what I needed with my build. His follow up was excellent. I would recommend dealing with Blake to get your build done in a timely and satisfied and positive manner. Blakes experience shows from the first time you meet.
1 comment
Customer Service B.B1 Homes
Thanks for your feedback Anthony! Blake has clearly managed the preconstruction stage very well, which we're rapt to hear. Not long now until the construction stage, and we look forward to continuing ... Read more
your B1 experience through to handover and beyond. The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
Jessy BaePerth, WA
- 2 reviews
- 1 like
- Verified customer
I love my new house! Thanks Team!
We are the one of the happy clients with B1 homes. Our supervisor Matt made a lovely house for us and we really enjoy living in our new house. We had a few issues along the way with the sales team but except for that, all the workmanship is high standard and good finishes. Our site supervisor Matt was professional and very patient when I had queries he really listened and helped me to understand about my queries and suggested some solutions. We really appreciate all the trades great workmanship too. Jo, Jessica and Pam also helped us a lot when we met a few issues early on. Thanks Team.
1 comment
Customer Service B.B1 Homes
Good Morning Jessy,
Thank you for taking the time to write a review. We are delighted to hear that you are happy with the high standard of workmanship in your new home and that our Prestart & Construc... Read more
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GloriaPeel, WA
- Verified customer
Excellent build and team
B1 is so accomodating and makes building a new home a joy. Gav site manager along with all the team work closely with the client ensuring quality workmanship and completion of build well within the time frame
Lots of interest and and positive comments on my home. Thanks Team very Happy
1 comment
Customer Service B.B1 Homes
Good Morning Gloria,
Thank you so much for your review!... Read more
I am so glad that building your home has been a joy. We wish you many joyful memories in your new home! Kind Regards, The B1 Homes TeamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with B1 Homes
- Verified customer
Stunner of a First Home
Our first build wasn’t without its challenges but has completely exceeded our expectations.
We are about to move in and can’t believe our luck on the location and quality of build all due to the B1 team we were lucky enough to work with.
The quality of trades involved in the build were of the highest standard and we have sought them out for further finishing of our home.
Adrian, Erin & the team made this a truly amazing experience.
1 comment
Customer Service B.B1 Homes
Good Morning Mr & Mrs Crimmins,
Thank you so much for taking the time to write a review. It is wonderful to read about how happy you are with the quality of workmanship and the amazing experience you... Read more
've had. On behalf of the B1 Homes Team we would like to wish you many happy memories ahead in your beautiful new home!Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with B1 Homes
- Verified customer
1st build experience
B1 were great to deal with, from the design changes we wanted to the initial plans through to the erection of a rear wall they made what we wanted happen.
We encountered a few problems on the way but were always kept informed and these were dealt with expeditiously and professionally.
We were consulted throughout the process and recommendations were made and incorporated.
The build time was fine and we got key handover in the predicted timeframe.
Fortnightly updates were provided and these helped to reassure us that it was all going to plan...Read more
1 comment
Customer Service B.B1 Homes
Good Morning,
Thank you so much for taking the time to write a review for B1 Homes, we really appreciate your feedback and are thrilled you have had a wonderful experience. We wish you all the best fo... Read more
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Questions & Answers
Vhinasked
Its almost been a year since I first contacted B1 homes last May 2018 and almost 7 months since I bought the land and my prestart . It’s really stressfull that till now the building process is still not started. is there anything you can do to speed up the process? thanks
2 answers
Customer Service B.B1 Homes
Hi Vhin,
We agree, that sounds like an unusually long time. Unfortunately we haven't been able to identify your job in our system from the details you've posted here. Could you forward your name or job number, or even the construction address to support@b1homes.com.au, and we'll investigate for you.
Thanks,
B1 Team
Customer Service B.B1 Homes
Hi Vhin,
Thanks for sending through your details. I think you're generally aware of the circumstances that have caused your delays so far, but for other readers here, I'd like to provide some answers.
In short, there has only been 2 working days since the 5th October, that your job hasn't been in the hands of your Shire, and it continues there today. That's 2 days in nearly 6 months! These are issues specific to your block and your Shire. We'd like to be able to give you certainty around when your job will commence on site, but until we have control of the job, we don't have that certainty, although we feel confident that it's close.
We had Final Documents ready for you way back in early November, which would normally mean we're only days or a week or 2 away from commencing on site, but unfortunately, your shire released a new planning policy only a few weeks prior to your planning application being lodged last October. This is the ultimate cause of your delays.
We offered solutions to help achieve the quickest planning approval possible, but it took a while to evolve those solutions into plans that you, and then your Shire were comfortable accepting. Ultimately the Planning approval wasn't received until earlier this month.
We now have the application for your Building Permit in with your shire, and would hope that we have a smooth process there, allowing us to commence on site in April.
We're looking forward to getting started on your new home almost as much as you are.
Regards,
B1 Team
Jyuohseiasked
Hi,
We are building with WSH who have now gone into Administration. We are up to our Completion Stage with a number of defective and incomplete work. Is this something you would be able to provide assistance with?
1 answer
Customer Service B.B1 Homes
Hi Sorry to hear that, unfortunately we only build in Perth, good luck with completing your home.
Regards Jim
Alanabasked
Hi there, just wondering whether you guys have an option for low savings loans (without the guarantor)?
Love the house designs you have.
2 answers
Customer Service B.B1 Homes
Hi,
Thanks for your email, yes we do, I will arrange for one of our consultants to contact you and discuss the options.
Customer Service B.B1 Homes
Hi, Can you send me a contact number or an email address and we will be InTouch with the options we can offer you.
Regards Jim
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Customer Service B.B1 Homes
Hi Melissa F,
The Team have worked very hard to achieve your expectations. We believe this review was triggered by the theft of your owner supplied items during construction. While owner supplied ite... Read more
ms (and trades) can appear to be an attractive option for some owners, our experience has been that keeping 100% of the responsibility with the builder, avoids finger pointing when something goes wrong. We have no problem taking responsibility for something we’re responsible for, but we’re less comfortable taking responsibility for something we’re not responsible for.