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Baby Barn Discounts
Online store, Physical store
Had to chase shipping
Placed an order online. I had to email to follow up shipping when I hadn’t received a shipping number for almost a week.
No follow up, or apology.
At least I have a shipping number now.
Very disappointing!
1 comment
Craig
- 3 reviews
- 9 likes
Deceptive pricing
It's bad enough going through 90% of a purchase before the shipping price is revealed, but Baby Barn goes one step further by advertising prices that are ex-GST (but without indicating that is the case) and then you find at the completion of checkout that GST is then added to both that item price and the shipping charges. Baby Barn needs to be up front at the beginning - it's clearly a deceptive trading practice and I think its actually illegal for retail prices to be advertised in that way. Shameful conduct and no need for it. I cancelled the online order and went elsewhere for the item I was after.
1 comment
Baby Barn Discounts D.Baby Barn Discounts
Hi Craig,
Thank you for your feedback....
Read more 1. Shipping costs are usually calculated during the checkout process of most online stores as shipping rates are determined by location and weight. 2. All items on our online store show the total price (GST inclusive) payable for each individual item. The checkout shows a breakdown of costs, which is the total cost, the shipping cost for the items, and the amount of GST for the total order, which is already part of the advertised price. If this is not the case on your end, could you please give us a call during business hours on (07) 5524 5407 and we are happy to help out. Kind regards, Sinead
Terrible in store service
Booked in to have a capsule check... Waited in store for fifteen mins before anyone even acknowledged us. Other customers walked in after us, asking for a capsule check (without appt) and the young man assisted. It was another customer that said to the staff that we'd been in there longer then them and the staff said in a brash manner 'I'm busy and will deal with them after'. We walked out in disgust!
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Baby Barn Discounts D.Baby Barn Discounts
Hi there,
I'm sorry that the turnaround wasn't as quick as we had hoped for but what you have provided above is not correct that we did not apologise or follow up on your order. In the email I sent to you yesterday: ...
Read more On 3 Feb 2021, at 3:14 pm, info@babybarndiscounts.com.au wrote: Hi (name redacted), Thank you for your email and I apologise for the delay in getting your order out to you. It will be shipped out today with StarTrack and you can track it with this tracking number ************* It won’t work until its scanned at pick up which should be in about 30 minutes. If you have any other questions, please do not hesitate to ask. Kind regards, Sinead Please refrain from providing incorrect information when reviewing businesses in the future. We are still human and make mistakes but we also try very hard with our service so these sort of reviews that aren't truthful are hurtful. If you have a problem that you would like to discuss further with us, please call us on 0755245407 and we will work with you for a solution. Kind regards, Sinead