Reviewer Photos & Videos
Fast, not furious
Online orders made the night before were ready for click and collect the next morning at the Hawthorn branch. Minor error of mine in the order, requiring exchange of items was attended to with a smile, no big deal. Thanks for the excellent customer service.
Worst customer service ever
Worst customer service I've ever had was at the bb doncaster store. We went in to buy a pram, baby capsule and a few other things. No staff members around. I went to the front counter were there was 2 staff members standing around. I asked for some assistance to which one staff member replied "someone will be with you in a moment". Waited 10 mins and no one came. Went back again and was told the same thing. Another 10 mins and no one came. We left the store. We will be no doing out baby registry there anymore and will heavily advise to avoid this store.
One of the best customer service I have ever encountered. Great product, my kids absuolutely love it! Would highly recommand
Loved the products
Excellent shopping experience and loved the range of products available. The chat service was also very helpful in assisting me.
Won’t honour advertised price.
Baby Bunting advertises items at a low price, I purchased two car seats and then they reneged of the purchase and cited an advertising error! Big company not taking responsibility for their own advertising and purchase system. I paid for the car seats and received an email telling me I can’t have them now
Amazing customer service
The staff at baby bunting auburn, particularly Gemma, has gone above and beyond. Gemma has restored my faith in customer service and humanity. She was patient and attentive, and made the process very easy. I’ve had an extremely good experience. Thank you for you efforts Gemma and Bec!!
Price Promise? Better luck waiting to be struck by lightening!
I wanted to purchase a nice pram for my little one. I found a pram on baby bunting and found the same on another site for a cheaper price. So I decided to contact customer service about their price promise.
1st attempt: I rang the customer service number, the person I spoke to was lovely, took my details and said someone will email me with a purchase link. I waited a day and received nothing.
2nd Attempt, I rang the customer service number again, the person I spoke to told me I needed to email the firstname.lastname@example.org. Made it sound...like I must not have understood my conversation with the first person... 3rd Attempt, I decided to just use the online chat option, shared the competitor link that because the competitor sold a “composite” product it was not considered the same. Even though the final product is the same colour and shipped in the same box... 4th attempt: I found the same item (complete package) on the competitor site. And I emailed them. This time they responded and said “oh the item is no longer available on our website”. Ok so i got given the literal run around and wasted a bunch of time. If you’re a genuine customer, don’t bother with them. They aren’t the only business that sells baby products around. Better spend your money else where. I jumped on their competitors site and just bought it at their price. 5% isn’t worth my time. I won’t be bothering with Baby Bunting again.
You certainly need competition.
I wasted 30 minutes trying to send someone an eGift.
No matter how hard I tried it would not let me pay and checkout.
Just kept me in a loop.
Looks like another company about to hit the dust.
- Online store
Uppababy Vista V2
Loving my uppababy V2! I managed to get 5% dc with the price beat at baby bunting. They were great and package arrived quickly. The V2 has everything I need for everyday outings with my baby.
Review deleted for not great products
Very disappointed to the fact that if you write a honest review and it is not satisfactory for Baby bunting as the product is not good enough or you have a hazard concern they just not accept your review and delete it, so when you go to check the review and their website of course just have the good ones.
So we ended up buying a couple of items that in our opinion was rubbish but we couldn’t get a refund as the 15 days was passed and not even write a review for the future customers.
I tried to write a review through google as well but it doesn’t show an option for babu bunting store.
So before but anything don’t check the reviews at their website, try a second source that will be reliable.
Stop here regularly both in store and online
Have ordered online 3 times in the last 4 -6 months.
Packages arrived safely as described in reasonably quick timeframe. Shopping is pretty good at $9 for most items.
I find BB have quite good sales all year round
For all your baby needs
With lots of sales and amazing staff
Thank you for all the great quality baby stuff.
They will always make sure your happy and ask for your budget :)
For all your baby needs
Sloths, absolute sloths
So I made an order back on march 6. I get an email on Monday 13 advising order has been shipped and they only give you part of the tracking number so it doesn't work. I call up last week and spoke to a woman who said has sent the warehouse an email about the tracking number and to have it corrected and she said it's definitely left the warehouse. Now! I have an aus post account which is free, so when I have a parcel with them, it automatically shows up onto my account without me having to track it manually.
I checked the account numerous times ...
- Online store
Dishonest and deceptive
Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.
Woman on the phone is Arrogant
Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.
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