Don't bother with the Price Beat Guarantee - it's impossible. Post-sales support will make you pull your hair out.
I tried to request a price beat as per the Baby Bunting 5% Price Beat offer.
I had read other reviews about how painful the Price Beat process is - but today I lived it for myself.
They try to use every possible excuse to not do the price match, some of them outright illogical or petty. Was really strange and unexpected to hear such childish "dog ate my homework" type excuses to not price beat - unexpected because they aren't a small business, they're a nation wide conglomerate. Spent over an hour of my life on the phone to no avail.
In sh...ort, the Baby Bunting "5% Price Beat" is just a marketing gimmick, to give people the assumption that they'll always be the cheapest option - a common well established marketing tactic used by corporations to give the impression they'll always be the cheapest to dissuade you from shopping elsewhere. Do your research, there are plenty of baby stores that often have cheaper prices. Personally, I can't stomach rewarding a company that has such abysmal customer service behaviours.
Terrible Customer Service / Care
For a supposedly reputable company, Baby Bunting has terrible customer care when trying to deal with a faulty / stained product that had been sent. I have waited days on end for follow ups and have even been sent emails from their supplier (a US company) to deal with the problem asking for all of my personal details. I did not purchase off their supplier, I purchased off BB and believe it is their responsibility to rectify the situation, not be a middle man. I’ve also been told to ‘See my closest Aus Post Office to return’ which is obviously a bit hard considering I live in NZ and all of my details are written
On my order, very little care has been given and I’m No closer to receiving a new item?!.
1 month still waiting, no refund, lying
I placed an order on 2nd of April, I still have not received one of the parcel. I have made numerous calls to couriers please, but they never solve the issue. So I request a refund from baby bunting. However, they said they can only refund after couriers please return the parcel to them. Again, couriers please does not process to return. Then I was told by baby bunting that I can do nothing but just wait and there is no estimated time. That is so ridiculous, baby bunting and couriers please are passing the buck. Baby bunting and couriers please...are both so poor at customer service. They are not able to solve problems but just tell you to wait. If waiting makes sense, why customer need customer service?! That’s why couriers please is rated 1.3 out of 5 at google reviews and baby bunting got so many terrible reviews here. I will never purchase any products from baby bunting again!
Find out how Baby Bunting Online store compares to other Mother & Baby Shops
Know better, choose better.
Over a month and still no delivery!
After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.
Purchased a tandem stroller Vee Bee online and first time use resulted in the back wheel coming off 6 times!! Couldnt get back home quick enough. And yes we assembled as instructed. Ive had zero response from 2 emails sent about this dangerous product. Absolutely no regard to customer support at all!!
Other Mother & Baby Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.