Reviewer Photos & Videos
Stop here regularly both in store and online
Have ordered online 3 times in the last 4 -6 months.
Packages arrived safely as described in reasonably quick timeframe. Shopping is pretty good at $9 for most items.
I find BB have quite good sales all year round
For all your baby needs
With lots of sales and amazing staff
Thank you for all the great quality baby stuff.
They will always make sure your happy and ask for your budget :)
For all your baby needs
1 month still waiting, no refund, lying
I placed an order on 2nd of April, I still have not received one of the parcel. I have made numerous calls to couriers please, but they never solve the issue. So I request a refund from baby bunting. However, they said they can only refund after couriers please return the parcel to them. Again, couriers please does not process to return. Then I was told by baby bunting that I can do nothing but just wait and there is no estimated time. That is so ridiculous, baby bunting and couriers please are passing the buck. Baby bunting and couriers please...are both so poor at customer service. They are not able to solve problems but just tell you to wait. If waiting makes sense, why customer need customer service?! That’s why couriers please is rated 1.3 out of 5 at google reviews and baby bunting got so many terrible reviews here. I will never purchase any products from baby bunting again!
A lot of people are giving bad reviews for shipping when it is a post issue not a Baby Bunting one. I got an order from them today on TNT that I placed on 15/04. All updates have been on time and accurate. Myself and 2 sisters placed orders this month from three seperate major retailers, one of which was Baby Bunting, all shipped on Auspost, all showed as shipping information approved for at least 2 weeks, with mine changing to being processed the day before delivery. It came from Melbourne and I’m in rural QLD so unlikely it was picked up less...than 24 hours before delivery. It’s unfair to review Baby Bunting badly for an issue with Australia Post. Aside from that I’m still very happy with the service from Baby Bunting, both online and in person at their Kawana and North Lakes stores, as well as their overall COVID-19 response.
Sloths, absolute sloths
So I made an order back on march 6. I get an email on Monday 13 advising order has been shipped and they only give you part of the tracking number so it doesn't work. I call up last week and spoke to a woman who said has sent the warehouse an email about the tracking number and to have it corrected and she said it's definitely left the warehouse. Now! I have an aus post account which is free, so when I have a parcel with them, it automatically shows up onto my account without me having to track it manually.
I checked the account numerous times ...
Over a month and still no delivery!
After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.
- Online store
Dishonest and deceptive
Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.
wesbite issues still not solved
I think Baby Bunting is a pretty straightforward site & very easy to navigate. However I'd just like to point some things out, there are some features of the website that needs some improving. Once I had to buy something only to have noticed that it was out of stock (my payment got through). After that, I spoke to a customer service via email (whick took three days before they replied) and I was eligible for a refund. The refund took three weeks.
order took over 2 weeks
Well I ordered an Item on the 2/12 well you expect to receive it within 2 weeks and I am still waiting for it. I sent an email got no reply, then called them on 11/12 and advised that it would be delivered by the 13/12 still didn't receive it and then called on the 16/12 and she advised that she would call back to advised about delivery and didn't return the call and called again 17/12 and been told that its eta is between 16/12 - 18/12 and I bet I will receive it on the last day that is 13 working days since my order that is the worse servi...ce ever had. some companies offer an Item for free for making you wait for so long didn't offer nothing at all to make up for poor service . I received it finally on recieved it on the 18/12. also they forgot to send me the tracking number as well which I found out in last phone call. only positive thing is they gave me a $20 voucher for my trouble not much but tried to make me happy.
Woman on the phone is Arrogant
Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.
BAD ONLINE EXPERIENCE
This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.
Easy to navigate
The online baby bunting store is easy to navigate. It has reviews listed for purchases which is a good touch - however unfortunately not all products have been reviewed which can be disappointing. The click and collect function is a great addition especially for new parents. Overall, a good, easy to use online store
Can never navigate around website easily. Numerous times I have tried to use it and always have issues. It doesnt load properly and gift registry is useless and so is the app.
New website is crap
The new website is terrible.
It's hard to navigate, the search function is inaccurate and there are so many products in store that are missing from the website (or possibly I couldn't find them because the search function is so crap). Please redesign your website to be more user friendly and efficient.
Purchased a tandem stroller Vee Bee online and first time use resulted in the back wheel coming off 6 times!! Couldnt get back home quick enough. And yes we assembled as instructed. Ive had zero response from 2 emails sent about this dangerous product. Absolutely no regard to customer support at all!!
Other Mother & Baby Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.