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Baby Bunting Online store

Baby Bunting Online store

2.3 from 44 reviews · View Statistics

Reviews

  • Product Quality
    1.3 (10)
  • Return Claim MadeYes (5) · No (15)
  • Shipping
    1.3 (7)
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Ale
AleGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Horrible experience to make a purchase

published
Product Quality
Shipping
Incentivised ReviewNo
Naomi K.
Naomi K.South East Queensland, QLD
  • 2 reviews

Seems like they know nothing about their products, that they sell.

published
Incentivised ReviewNo
1 comment
Baby Bunting
Baby BuntingBaby Bunting

Worst customer service ever

published

Worst customer service I've ever had was at the bb doncaster store. We went in to buy a pram, baby capsule and a few other things. No staff members around. I went to the front counter were there was 2 staff members standing around. I asked for some assistance to which one staff member replied "someone will be with you in a moment". Waited 10 mins and no one came. Went back again and was told the same thing. Another 10 mins and no one came. We left the store. We will be no doing out baby registry there anymore and will heavily advise to avoid this store.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Baby Bunting
Baby BuntingBaby Bunting

Hi Tony , We apologise for the experience you had in store. We will be sure to pass on the feedback to the management for review.

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Chelsea T.
Chelsea T.Goulburn Valley, VIC

Won’t honour advertised price.

published

Baby Bunting advertises items at a low price, I purchased two car seats and then they reneged of the purchase and cited an advertising error! Big company not taking responsibility for their own advertising and purchase system. I paid for the car seats and received an email telling me I can’t have them now

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Baby Bunting
Baby BuntingBaby Bunting
PS
PSGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Price Promise? Better luck waiting to be struck by lightening!

published
Incentivised ReviewNo
Return Claim MadeNo
Steve
Steve
  • 43 reviews
  • 36 likes

You certainly need competition.

published

I wasted 30 minutes trying to send someone an eGift.
No matter how hard I tried it would not let me pay and checkout.
Just kept me in a loop.
Looks like another company about to hit the dust.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
preeti.ugly
preeti.uglyGreater Melbourne (Inner), VIC
  • 5 reviews

Don't bother with the Price Beat Guarantee - it's impossible. Post-sales support will make you pull your hair out.

published
Product Quality
Shipping

Terrible Customer Service / Care

published

For a supposedly reputable company, Baby Bunting has terrible customer care when trying to deal with a faulty / stained product that had been sent. I have waited days on end for follow ups and have even been sent emails from their supplier (a US company) to deal with the problem asking for all of my personal details. I did not purchase off their supplier, I purchased off BB and believe it is their responsibility to rectify the situation, not be a middle man. I’ve also been told to ‘See my closest Aus Post Office to return’ which is obviously a bit hard considering I live in NZ and all of my details are written
On my order, very little care has been given and I’m No closer to receiving a new item?!.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Nancy W.
Nancy W.
  • 2 reviews
  • 1 like

1 month still waiting, no refund, lying

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Sloths, absolute sloths

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Giulia P.
Giulia P.Sydney, NSW

Over a month and still no delivery!

published

After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.

Incentivised ReviewNo
Return Claim MadeYes
Ellen D.
Ellen D.
  • 15 reviews
  • 2 likes

Dishonest and deceptive

published

Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Jessica S.
Jessica S.Western Australia

order took over 2 weeks

published
Shipping
Incentivised ReviewNo
Lhara O.
Lhara O.South East Queensland, QLD
  • 12 reviews
  • 5 likes

Woman on the phone is Arrogant

published

Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Bubu4me
Bubu4meSouth East Queensland, QLD
  • 8 reviews
  • 10 likes

BAD ONLINE EXPERIENCE

published

This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.

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Incentivised ReviewNo
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Questions & Answers

Cynthia
Cynthiaasked
Online store

Can I order for delivery in Australia and pay for it from South Africa ?

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