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Great range and a true one stop shop. Their prices however are generally more than elsewhere. The staff are very knowledgable however and willing to spend time with you to answer all questions. Very helpful when entering the parenting world.
Timely click and collect and delivery options
Pre lockdown I used click and collect and it was very quick. I used it several times and the workers went out of their way to make process more efficient.
Delivery was also timely and handy during lockdown.
I have returned a water bottle before for my daughter as it didn’t work and exchanged it for another and it was fine after that. We still use the bottle daily!
It would also be nice to have more reviews of their products on their website as this advocates more ease of purchase.
Overall positive experiences.
Bought a babylo rocking horse but only thehead of the horse was delivered.To note that they also re-used an old pram box
I Waited for 3weeks for the delivery of my item—-only to find out a wrong item was delivered.
How could they get it wrong when i ordered a rocking horse and only the head of the horse was delivered to me. Shocking. Also, they used a very old pram box to enclose the wrong item. So disgraceful. They will charge you delivery but it will take 3 weeks for them to deliver. I hope they will this rectify as I am still waiting for response.
Horrible experience to make a purchase
So.. This is how ridiculous is to buy from baby bunting..
1. If you want to order and pick up to safe on delivery, the majority of products are not available
2 if they are available for pick up, it might not be your closest store and they wont be transferred to your near because it is too expensive for them (own words from "Customer service"
3. If you want to buy 2 or more products... This is the tricky part.. One might be available for delivery but the other one for collection only. Ridiculous. So you pay delivery + you have to drive all t...he way to whatever store is the item in-stock. 4. The $10 rewards for signing up most likely won't made it to your email address. After a few calls to customer service we gave up. Don't waste your time or money, just buy from someone else.
Seems like they know nothing about their products, that they sell.
I firstly contacted baby bunting through online chat. I was wanting to know if a steelcraft signature second seat was compatible with my steelcraft strider compact deluxe pram. The lady online told me that no product experts were available and supplied me the number for Kawana as they were ‘product experts’. The next day I rang Kawana and asked the same question. She placed me on hold to find out for me and came back and told me she was ‘pretty sure’ it was compatible, and to check if my pram had certain pieces or to take my pram into store and...they would try it out. I asked if she could send me a manual showing pictures of the pieces so that I could check my pram and she said no, that I would have to YouTube it and find out. This is disappointing as this is the #1 baby store yet they could not confirm a simple question they should know about their products. Even if she didn’t know, she could have taken my number and found out for me and called me back. I’m sure you can understand my frustration as this seat is $250 and I would not want to buy it for it not to fit because they told me they were ‘pretty sure’ it fit. I ended up having to contact britax directly and they confirmed it does fit.
Worst customer service ever
Worst customer service I've ever had was at the bb doncaster store. We went in to buy a pram, baby capsule and a few other things. No staff members around. I went to the front counter were there was 2 staff members standing around. I asked for some assistance to which one staff member replied "someone will be with you in a moment". Waited 10 mins and no one came. Went back again and was told the same thing. Another 10 mins and no one came. We left the store. We will be no doing out baby registry there anymore and will heavily advise to avoid this store.
Won’t honour advertised price.
Baby Bunting advertises items at a low price, I purchased two car seats and then they reneged of the purchase and cited an advertising error! Big company not taking responsibility for their own advertising and purchase system. I paid for the car seats and received an email telling me I can’t have them now
Price Promise? Better luck waiting to be struck by lightening!
I wanted to purchase a nice pram for my little one. I found a pram on baby bunting and found the same on another site for a cheaper price. So I decided to contact customer service about their price promise.
1st attempt: I rang the customer service number, the person I spoke to was lovely, took my details and said someone will email me with a purchase link. I waited a day and received nothing.
2nd Attempt, I rang the customer service number again, the person I spoke to told me I needed to email the email@example.com. Made it sound...like I must not have understood my conversation with the first person... 3rd Attempt, I decided to just use the online chat option, shared the competitor link that because the competitor sold a “composite” product it was not considered the same. Even though the final product is the same colour and shipped in the same box... 4th attempt: I found the same item (complete package) on the competitor site. And I emailed them. This time they responded and said “oh the item is no longer available on our website”. Ok so i got given the literal run around and wasted a bunch of time. If you’re a genuine customer, don’t bother with them. They aren’t the only business that sells baby products around. Better spend your money else where. I jumped on their competitors site and just bought it at their price. 5% isn’t worth my time. I won’t be bothering with Baby Bunting again.
You certainly need competition.
I wasted 30 minutes trying to send someone an eGift.
No matter how hard I tried it would not let me pay and checkout.
Just kept me in a loop.
Looks like another company about to hit the dust.
Don't bother with the Price Beat Guarantee - it's impossible. Post-sales support will make you pull your hair out.
I tried to request a price beat as per the Baby Bunting 5% Price Beat offer.
I had read other reviews about how painful the Price Beat process is - but today I lived it for myself.
They try to use every possible excuse to not do the price match, some of them outright illogical or petty. Was really strange and unexpected to hear such childish "dog ate my homework" type excuses to not price beat - unexpected because they aren't a small business, they're a nation wide conglomerate. Spent over an hour of my life on the phone to no avail.
In sh...ort, the Baby Bunting "5% Price Beat" is just a marketing gimmick, to give people the assumption that they'll always be the cheapest option - a common well established marketing tactic used by corporations to give the impression they'll always be the cheapest to dissuade you from shopping elsewhere. Do your research, there are plenty of baby stores that often have cheaper prices. Personally, I can't stomach rewarding a company that has such abysmal customer service behaviours.
Terrible Customer Service / Care
For a supposedly reputable company, Baby Bunting has terrible customer care when trying to deal with a faulty / stained product that had been sent. I have waited days on end for follow ups and have even been sent emails from their supplier (a US company) to deal with the problem asking for all of my personal details. I did not purchase off their supplier, I purchased off BB and believe it is their responsibility to rectify the situation, not be a middle man. I’ve also been told to ‘See my closest Aus Post Office to return’ which is obviously a bit hard considering I live in NZ and all of my details are written
On my order, very little care has been given and I’m No closer to receiving a new item?!.
1 month still waiting, no refund, lying
I placed an order on 2nd of April, I still have not received one of the parcel. I have made numerous calls to couriers please, but they never solve the issue. So I request a refund from baby bunting. However, they said they can only refund after couriers please return the parcel to them. Again, couriers please does not process to return. Then I was told by baby bunting that I can do nothing but just wait and there is no estimated time. That is so ridiculous, baby bunting and couriers please are passing the buck. Baby bunting and couriers please...are both so poor at customer service. They are not able to solve problems but just tell you to wait. If waiting makes sense, why customer need customer service?! That’s why couriers please is rated 1.3 out of 5 at google reviews and baby bunting got so many terrible reviews here. I will never purchase any products from baby bunting again!
Sloths, absolute sloths
So I made an order back on march 6. I get an email on Monday 13 advising order has been shipped and they only give you part of the tracking number so it doesn't work. I call up last week and spoke to a woman who said has sent the warehouse an email about the tracking number and to have it corrected and she said it's definitely left the warehouse. Now! I have an aus post account which is free, so when I have a parcel with them, it automatically shows up onto my account without me having to track it manually.
I checked the account numerous times ...
Over a month and still no delivery!
After a month of waiting for my order, I requested it be cancelled and I receive a refund.
No response! Emailed AGAIN. Got an automated email stating their apologies, there are delays.
Emailed AGAIN, demanding a refund. While my request was said to be granted, it is 1 week later and no refund has been processes into my account and I am now left STILL chasing it up.
It's a shame that a big name brand like Baby Bunting has failed to deliver and has provided such poor customer service.
I would not recommend this company to friends nor will I continue to shop here. I'll be taking my money elsewhere.
- Online store
Dishonest and deceptive
Aside from being hard to navigate, my biggest gripe with the Baby Bunting website is that I think the product reviews are purposely false/positively skewed. I have left several product reviews over the past 7 months and NONE of them are live on the website. I contacted the company about this and was told it must be a "technical issue". More like a purposeful strategy so consumers buy crappy products. I'll probably still shop here because of range but DO NOT trust the product reviews when trying to decide what to buy. What a disgrace.
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