To say that we are disappointed is an understatement. We purchased multiple items from the Baby Expo back in early May and we are STILL waiting. This is ridiculous. I'm glad this wasn't a life or death situation. The product has been paid off and there has been one follow up phone call, despite multiple requests. Communication is non-existent. If a product could not be delivered in a timely manner, they need to be upfront and honest.
We will be shopping elsewhere from now on.
Everything I need under one roof!
To say I am addicted to shopping at Baby Bunting is a massive understatement! My son is nearly 12 months old, and I'm too scared to admit how much I have spent at Baby Bunting. This store has everything I need and it is conveniently located so I can always duck out to grab a few things last minute. The staff are always friendly and happy to help. The sales are great and I love that they put them on all the time. The range is huge and I can always find what I'm looking for.
Absolutely appalling customer service.
I purchased multiple nursery goods and it took Baby Bunting three attempts to delivery the goods. Making multiple excuses for their poor delivery services. Apparently asking a customer to take 3 days off work to accept the goods was acceptable. Very much an overrated. Shop elsewhere.
Baby Bunting Castle Hill store
We are newbies without much knowledge in buying baby stuff. Our priority was to have helpful staff who could explain things to us so that we can take an informed decision. Right decision to go to Castle hill store. We spent abt 5 hours there and the staff was exceptionally helpful and patient with us. Explained everything thoroughly and after the purchase we came out more educated on the subject. Kudos to Ms Maree, Ms Mana, Ms Bec and Ms Sarah! Thank you!
10/10 baby bunting Maidstone car fitting
My dad recently went to baby bunting Maidstone vic, to have a car seat fitted for when he and my mum look after my baby
All he has done this past month is rave on and on about the young lady jayde who fit the seat in the car
He was so impressed with how firm the installation was and how she took the time to explain each step on how to use the seat to which he actually came home and taught me a thing or two
I am not one to write reviews but she has clearly left a lasting impression and it’s nice to have a passionate and reliable source to go to when it comes to the safety of your child in the car
We are so thankful and will be coming back for all our car seat needs
It wasn’t their problem, apparently.
Went into our local Baby Bunting store at Capalaba to purchase our first bubs pram as we noticed it was on sale so thought great time to layby and as they discussed we can layby sale items. Upon asking the staff and going to set up a layby she advised the price had gone back up and we showed them the sale price online that we had seen and their response was that was an online glitch and it’s not our problem so we won’t match the price for you.
They were very rude stating that it’s not their problem and there is no reason for them to price matc...
Horrific Baby Bunting Belrose
Racism only Caucasians work here mistreat multicultural customers m pretty sure colleague s. Horrific experience with car seat fitting a lazy lady doing it she is so twisted dangerous frightening. She never fitted the two seats manipulated reasons. If people have mental health issues they should get help not try to spread their illness around.And, please take your medication before work! It’s not going to help you lady. Don’t go there for car fitting!
No.. just no...
Every time I visit stores there is NOBODY to help. And then when you go and look for someone they look so annoyed and like you are bothering them. I wanted to price match an item but they said no because it was in NSW so technically I would have to pay for freight on top of the item... are you serious. What an absolute joke. All of the items here are marked up so much. For example a carrier on the clearance shelf with sale stickers all over it for $59.94. On the website of the brand that exact item sells for $59.99 full price
- Physical store
Jessy the man who make things happen, Joondalup
Bought a rocking chair at a bargain at Joondalup baby bunting. I drive a Holden cruze and I couldn't see how the chair was going to fit. Thanks to Jessy he managed to disassembled it into pieces that could fit in my car. What I liked about Jessy is he refused to give up. Well done and thumbs up to Jessy
Check your layby!!
We attempted to purchase a baby monitor online (for delivery) as we reside in Kalgoorlie, however could only purchase through click and collect at a physical store. Contacted Midland via phone and confirmed they had item in store. The lady suggested a layby to enable pick up when we were next visiting Perth.
We Layby’d item at cost (on sale) of $339 to enable click and collect when we were next in Perth. Upon collection of layby, I was given the completely wrong baby monitor for a value of $199. The worst part was that the layby had supposedly...been “audited” for correctness. I had to go back to the store to have item corrected and show receipt for correct monitor. Upon explaining what had happened somehow was made out that I was in the wrong for their mistake! How this even happened astounds me as they were completely different monitors! Please double check your layby at collection to ensure you’re getting what you paid for!! It would have been a nightmare had we returned to Kalgoorlie before I’d checked!
Scam of best prices
You can find most of their goods cheaper online and will be cheaper if you ship it from overseas paying custom and shipping
Mixed reviews regarding customer service
Today visited the auburn store. When I asked a question to one of the staff, she was extremely rude and seemed very uninterested in answering my question. She seemed to be the manager maybe shockingly! On the other hand, received excellent customer from another staff, who even recommended better products. I suggest you ensure staff members are always friendly, patient and approachable like the latter one.
Price match scam
Just bought a 136 nappie pack and wasn’t been able to price match it with the same kind of nappies (brand, size, model was exactly the same) from bigw. You should consider changing that because it’s so bad. The lady said the packaging was not identical so she couldn’t price match it. It’s so bad. It means that you can draw a line with a marker to every box and say to everyone that it’s a different product when it isn’t. Very disappointed with the service.
Click and collect
I ordered the Boon Baby Pipes from Baby Bunting in Innaloo via click and collect, I didn’t hear from them after a week to come and pick it up. So I called them to ask if it was ready, and they told me it hadn’t been in stock for months, and I’d have to call around other stores to see who had it in stock, let Innaloo know and they would transfer the click and collect over to another store. Super unhelpful and no apology, except to tell me it wasn’t they’re fault.
Terrible customer service and beyond rude staff at BB Fyshwick
Once again leaving this store completely empty handed. Not once was I asked if I needed assistance. After 20 minutes of looking at the prams I went to the counter to ask for help and all I got was eye rolling and no helpful information. They also said they would not price match a pram on sale online because the pram online came with free accessories (which I didn’t want included anyway). I hate this store and regret every time I go in there.
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