Customer service good - price match policy is a joke
Went in and put on lay-by 2 car seats ($1500). Also asked to be shown the prams while I was there and had great customer service. The problem is when I got to the registers we asked to price match a pram to an online price. She told me that because the pram was a back order on this website they won’t do it, but here’s the stupid part: the website said they will be in stock within 2 weeks, baby bunting themselves don’t even have the stock in at the moment and it’s a lay-buy anyway which means I won’t even be taking it home today..
It’s a flawed ...
Mixed reviews regarding customer service
Today visited the auburn store. When I asked a question to one of the staff, she was extremely rude and seemed very uninterested in answering my question. She seemed to be the manager maybe shockingly! On the other hand, received excellent customer from another staff, who even recommended better products. I suggest you ensure staff members are always friendly, patient and approachable like the latter one.
All the essentials
Baby bunting has all your baby and early childhood essentials. Most staff are very friendly and helpful, some can be a little off. Staff are knowledgeable about the products in terms of what to recommend and how to use.
Bad customer servce
I was in the store in Hoppers Crossing and I found the staff to be unfriendly not rude but not real helpful. I tried to change a suit which was a 4baby bunting brand and I just wanted to change size not refund. I received as a present with all tags but I got told I need to make two phone calls to find who and when it got. While a did that she served someone else then walked off. I had to stand in line to get my own suit back from a different lady. Need training in customer service
Find out how Baby Bunting Physical store compares to other Mother & Baby Shops
Know better, choose better.
- Physical store
Good store with lots of variety. But just expect to pay top dollar for items you can get cheaper else where. Staff friendly but thats not enough to make me want to come back and pay their prices
So called 'portable cot'
I bought what looked like a pretty nice portacot for just under $100 so I thought that was a pretty good price for quality. However on getting the package home and assembling the cot, I found I couldn't do it myself as i just didn't have enough strength to pull the rods into place, so waited for hubby to get home. He tried and tried using all his strength to click the sides up. Eventually he was able to get the sides up. It was an extroadinarly hard thing to do. So then we decided that as we won't be using the cot for awhile that we would fold ...it up and pop it away. Well that's another story. Guess what? Yep, currently I am unable to fold the cot back up and I actually hurt my hands trying, so will see if hubby can once again use all his might to fold it up. So much for being a Portacot!!! Nothing portable about it and I feel really ripped off. I won't be shopping at Baby Bunting again as obviously their products are expensive to buy but cheap and nasty.....
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.