Customer service good - price match policy is a joke
Went in and put on lay-by 2 car seats ($1500). Also asked to be shown the prams while I was there and had great customer service. The problem is when I got to the registers we asked to price match a pram to an online price. She told me that because the pram was a back order on this website they won’t do it, but here’s the stupid part: the website said they will be in stock within 2 weeks, baby bunting themselves don’t even have the stock in at the moment and it’s a lay-buy anyway which means I won’t even be taking it home today..
It’s a flawed ...
Bad advice on carrier
We purchased an ergobaby omni 360 carrier. The first time we tried to use it we noticed the straps didn't fit very well on either of us, so took it back in after calling the store. We either wanted to return it because it wasn't the product we thought we were buying (we purchased it before our daughter was born) or to double check we were fitting it right. Only minor adjustments were made, and we were told as our daughter gets bigger this will change (at the time it hadn't been used at all when we took it into the store). Now this wasn't too lo...ng ago but we wish to use it a lot now and 1. Straps are digging into my arms and rubbing as they sit very high under my arms 2. I wore her for over an hour around the house not long ago and my back was killing me. She is only 3.5kg so I shudder to think how it will be as she grows. We purchased it for the supposed back support over the baby Bjorn but it hurt me a lot. Essentially we are not very satisfied at all with the purchase. It doesn't meet the criteria we were given in the store when we picked it out with a staff member. And despite support from a staff member to fit it correctly, it still doesn't work for our daughter now. Have already contacted baby bunting who were very unhelpful and we are not impressed. We spend a lot at baby bunting and are reconsidering that for another local baby store...
Mixed reviews regarding customer service
Today visited the auburn store. When I asked a question to one of the staff, she was extremely rude and seemed very uninterested in answering my question. She seemed to be the manager maybe shockingly! On the other hand, received excellent customer from another staff, who even recommended better products. I suggest you ensure staff members are always friendly, patient and approachable like the latter one.
Staff are a mixed bag
Often visit the Bentleigh store. Always look out for Clare. She is so helpful and entertaining!
Other staff are rude and disinterested. The manager is scary.
Haven't seen Clare in a while. Hope she still works there!
My very first visit to Baby Bunting was today and I was expecting a wonderland of beautiful baby items that I wouldn’t be able to resist. I was unpleasantly surprised to see the only colours stocked in baby clothing were grey, pastel pink, blue, green and white (apart from a few BONDS pieces hanging on the racks.) This was not only in just the clothes but the swaddles, sheet sets and accessories. Then I went across to the other side of the store which looked like a rainbow had thrown up all over the toys and accessories. I couldn’t believe how ...tacky and outdated the stock was after I had been longing to see all of the beautiful, bespoke items I keep seeing on a daily basis from instagram worthy stores in my Facebook feed. Honestly, Kmart has a better range than this store AND it’s a fifth of the price. The service was nice but I don’t believe I’ll be returning.
A bit expensive
I find Baby Bunting to be generally a little bit too expensive for what you're getting.
Also very slow shipping for online ordering and fairly poor and slow, unresponsive customer service is my experience.
All the essentials
Baby bunting has all your baby and early childhood essentials. Most staff are very friendly and helpful, some can be a little off. Staff are knowledgeable about the products in terms of what to recommend and how to use.
Exclusivity relationship with suppliers but no stock on hand!!
Baby Bunting have exclusives with a number of suppliers but never seem to have any stock, and are unable to confirm WHEN they will have stock. Baby bunting needs to actually consider maintaining more stock of their exclusive items. Do your suppliers know you're unable to provide customers with your exclusive items? I reckon TasmanEco needs to reconsider their exclusivity relationship with you guys. Your staff also seem unaware that the website provides information about stock levels in each store. You may need to consider training your staff more effectively regarding this relationship between the online store and your physical stores.
- Physical store
Extremely Poor Customer Treatment and Believe they are excluded from ACC Law.
I set up a layby at the Hoppers Crossing store in May, I collected the items in July for our baby born in August.
On New Year's Eve I was walking my 5-month-old son in the Stroller we had purchased, as a gentleman helped me move the stroller down some stairs, the handle snapped clean off.
I took the stroller back to Baby Bunting Hoppers Crossing as this is where I purchased it from only to be told that they would need to send the stroller back to the manufacturer to decide if it was covered under warranty. When I questioned how long this woul...d take I was told at least 10 business days. At least 10 business days with a 5-month-old and 2 older children during school holidays? Not acceptable. When I explained that this was not ok, I was offered a cheap umbrella stroller to use in the mean time, mind you the stroller I purchased for my son was purchased specifically for the bassinet feature. At this point II was told that I was stopping the staff from doing their job. I explained to the staff that under consumer law if a product is not of acceptable quality the consumer is entitled to a repair or replacement within a reasonable time frame. To which I was told I was wrong.
Bad customer servce
I was in the store in Hoppers Crossing and I found the staff to be unfriendly not rude but not real helpful. I tried to change a suit which was a 4baby bunting brand and I just wanted to change size not refund. I received as a present with all tags but I got told I need to make two phone calls to find who and when it got. While a did that she served someone else then walked off. I had to stand in line to get my own suit back from a different lady. Need training in customer service
- Physical store
Good store with lots of variety. But just expect to pay top dollar for items you can get cheaper else where. Staff friendly but thats not enough to make me want to come back and pay their prices
not good behaviour
I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.
Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.
So called 'portable cot'
I bought what looked like a pretty nice portacot for just under $100 so I thought that was a pretty good price for quality. However on getting the package home and assembling the cot, I found I couldn't do it myself as i just didn't have enough strength to pull the rods into place, so waited for hubby to get home. He tried and tried using all his strength to click the sides up. Eventually he was able to get the sides up. It was an extroadinarly hard thing to do. So then we decided that as we won't be using the cot for awhile that we would fold ...it up and pop it away. Well that's another story. Guess what? Yep, currently I am unable to fold the cot back up and I actually hurt my hands trying, so will see if hubby can once again use all his might to fold it up. So much for being a Portacot!!! Nothing portable about it and I feel really ripped off. I won't be shopping at Baby Bunting again as obviously their products are expensive to buy but cheap and nasty.....
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