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Baby Bunting Physical store

Baby Bunting Physical store

2.3 from 97 reviews · View Statistics
See the Best Mother & Baby Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Baby Bunting

Reviews

  • Product Quality
    3.3 (12)
  • Return Claim MadeYes (1) · No (10)
  • Customer Service
    2.6 (12)
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Hayley
HayleyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Bad advice on carrier

published
Product Quality
1/5
Customer Service
1/5
Baby Bunting
Baby BuntingBaby Bunting
New mum
New mumGreater Melbourne (Metropolitan), VIC

Staff are a mixed bag

published

Often visit the Bentleigh store. Always look out for Clare. She is so helpful and entertaining!
Other staff are rude and disinterested. The manager is scary.
Haven't seen Clare in a while. Hope she still works there!

Product Quality
4/5
Customer Service
3/5
Ricelle
RicelleSydney, NSW
  • 3 reviews

One-stop Baby shop

published

Be sure to check online stores first so that when you get there you know what you're getting. The store is huge and 1 day is not enough to check all the products especially if it's your first time going in there.
Check out the second floor too wherein the cribs and swaddles are located. They have a promotion last June which made their price very affordable. My SIL gifted us a Nuna leaf from there and the promotion was, they included a Nuna toy for free which was $50 when you buy it separately.

Product Quality
4/5
Customer Service
4/5
Sparkles33
Sparkles33Central Highlands and Goldfields, VIC

Underwhelming options

published
Product Quality
1/5
Customer Service
4/5
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Diana S.
Diana S.
  • 3 reviews
  • 3 likes

A bit expensive

published

I find Baby Bunting to be generally a little bit too expensive for what you're getting.

Also very slow shipping for online ordering and fairly poor and slow, unresponsive customer service is my experience.

Product Quality
1/5
Customer Service
1/5
Erika A.
Erika A.Greater Melbourne (Outer), VIC
  • 5 reviews

Helpful staff

published

First time mum, went into the Ringwood store to get advise on a number of products after doing my own research I found I was guided to better options by a very helpful and knowledgeable staff member

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
SJN
SJNGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Good baby store

published

Great store with a good range of baby products and all of the essentials. Easy to find items and price is good. Most staff are helpful however some have been quite rude. Will continue to shop there.

Product Quality
4/5
Customer Service
3/5
Tony
TonyGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 6 likes

Exclusivity relationship with suppliers but no stock on hand!!

published

Baby Bunting have exclusives with a number of suppliers but never seem to have any stock, and are unable to confirm WHEN they will have stock. Baby bunting needs to actually consider maintaining more stock of their exclusive items. Do your suppliers know you're unable to provide customers with your exclusive items? I reckon TasmanEco needs to reconsider their exclusivity relationship with you guys. Your staff also seem unaware that the website provides information about stock levels in each store. You may need to consider training your staff more effectively regarding this relationship between the online store and your physical stores.

Product Quality
4/5
Customer Service
2/5
Bronwyn P.
Bronwyn P.Greater Melbourne (Outer), VIC
  • 7 reviews
  • 1 like

Extremely Poor Customer Treatment and Believe they are excluded from ACC Law.

published
Product Quality
2/5
Customer Service
1/5
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Great customer service both online & instore but slightly more expensive with some goods compared to other shops

published

I was very happy with both the website and being able to buy things in store. As I was stocking a nursery, I was able to order and layby items over the duration of the pregnancy which saved me space. My only complaint was the fact that you need to go to a different area to collect bulky goods after finalising a layby (leave the building and go to the back with your car). The boxes were also awkward and the customer service area did not offer assistance to load the boxes in the car.

Product Quality
5/5
Customer Service
4/5
Rami
RamiSydney, NSW
  • 2 reviews
  • 1 like

not good behaviour

published

I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.

Product Quality
4/5
Customer Service
2/5
Judy G
Judy GSydney, NSW

Deceptive advertising?

published

Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.

Product Quality
5/5
Customer Service
2/5
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