Bad advice on carrier
We purchased an ergobaby omni 360 carrier. The first time we tried to use it we noticed the straps didn't fit very well on either of us, so took it back in after calling the store. We either wanted to return it because it wasn't the product we thought we were buying (we purchased it before our daughter was born) or to double check we were fitting it right. Only minor adjustments were made, and we were told as our daughter gets bigger this will change (at the time it hadn't been used at all when we took it into the store). Now this wasn't too lo...ng ago but we wish to use it a lot now and 1. Straps are digging into my arms and rubbing as they sit very high under my arms 2. I wore her for over an hour around the house not long ago and my back was killing me. She is only 3.5kg so I shudder to think how it will be as she grows. We purchased it for the supposed back support over the baby Bjorn but it hurt me a lot. Essentially we are not very satisfied at all with the purchase. It doesn't meet the criteria we were given in the store when we picked it out with a staff member. And despite support from a staff member to fit it correctly, it still doesn't work for our daughter now. Have already contacted baby bunting who were very unhelpful and we are not impressed. We spend a lot at baby bunting and are reconsidering that for another local baby store...
Staff are a mixed bag
Often visit the Bentleigh store. Always look out for Clare. She is so helpful and entertaining!
Other staff are rude and disinterested. The manager is scary.
Haven't seen Clare in a while. Hope she still works there!
One-stop Baby shop
Be sure to check online stores first so that when you get there you know what you're getting. The store is huge and 1 day is not enough to check all the products especially if it's your first time going in there.
Check out the second floor too wherein the cribs and swaddles are located. They have a promotion last June which made their price very affordable. My SIL gifted us a Nuna leaf from there and the promotion was, they included a Nuna toy for free which was $50 when you buy it separately.
My very first visit to Baby Bunting was today and I was expecting a wonderland of beautiful baby items that I wouldn’t be able to resist. I was unpleasantly surprised to see the only colours stocked in baby clothing were grey, pastel pink, blue, green and white (apart from a few BONDS pieces hanging on the racks.) This was not only in just the clothes but the swaddles, sheet sets and accessories. Then I went across to the other side of the store which looked like a rainbow had thrown up all over the toys and accessories. I couldn’t believe how ...tacky and outdated the stock was after I had been longing to see all of the beautiful, bespoke items I keep seeing on a daily basis from instagram worthy stores in my Facebook feed. Honestly, Kmart has a better range than this store AND it’s a fifth of the price. The service was nice but I don’t believe I’ll be returning.
A bit expensive
I find Baby Bunting to be generally a little bit too expensive for what you're getting.
Also very slow shipping for online ordering and fairly poor and slow, unresponsive customer service is my experience.
First time mum, went into the Ringwood store to get advise on a number of products after doing my own research I found I was guided to better options by a very helpful and knowledgeable staff member
- Physical store
Good baby store
Great store with a good range of baby products and all of the essentials. Easy to find items and price is good. Most staff are helpful however some have been quite rude. Will continue to shop there.
Exclusivity relationship with suppliers but no stock on hand!!
Baby Bunting have exclusives with a number of suppliers but never seem to have any stock, and are unable to confirm WHEN they will have stock. Baby bunting needs to actually consider maintaining more stock of their exclusive items. Do your suppliers know you're unable to provide customers with your exclusive items? I reckon TasmanEco needs to reconsider their exclusivity relationship with you guys. Your staff also seem unaware that the website provides information about stock levels in each store. You may need to consider training your staff more effectively regarding this relationship between the online store and your physical stores.
- Physical store
Extremely Poor Customer Treatment and Believe they are excluded from ACC Law.
I set up a layby at the Hoppers Crossing store in May, I collected the items in July for our baby born in August.
On New Year's Eve I was walking my 5-month-old son in the Stroller we had purchased, as a gentleman helped me move the stroller down some stairs, the handle snapped clean off.
I took the stroller back to Baby Bunting Hoppers Crossing as this is where I purchased it from only to be told that they would need to send the stroller back to the manufacturer to decide if it was covered under warranty. When I questioned how long this woul...d take I was told at least 10 business days. At least 10 business days with a 5-month-old and 2 older children during school holidays? Not acceptable. When I explained that this was not ok, I was offered a cheap umbrella stroller to use in the mean time, mind you the stroller I purchased for my son was purchased specifically for the bassinet feature. At this point II was told that I was stopping the staff from doing their job. I explained to the staff that under consumer law if a product is not of acceptable quality the consumer is entitled to a repair or replacement within a reasonable time frame. To which I was told I was wrong.
Great customer service both online & instore but slightly more expensive with some goods compared to other shops
I was very happy with both the website and being able to buy things in store. As I was stocking a nursery, I was able to order and layby items over the duration of the pregnancy which saved me space. My only complaint was the fact that you need to go to a different area to collect bulky goods after finalising a layby (leave the building and go to the back with your car). The boxes were also awkward and the customer service area did not offer assistance to load the boxes in the car.
not good behaviour
I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.
Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.