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Terrible customer service
First time parents to be, we decided to visit the mount gravatt store. Totally ignored by staff members who continued to walk past several times without acknowledging that we were in the store . After 20 mins we decided to leave .
Great service - very accomodating!
The staff in one if their ACT stores are really friendly and accomodating. Had a faulty issue with a product that was less than 12 months and they rectified the issue and solved the problem. They have also price matched items for me too, with no issues as long as it aligns with their policy. Highly recommend Baby Bunting for all your baby needs.
Not very accommodating for mums with babies
We been shopping at baby bunting and we purchased a baby sleep monitor ,in store price $143 but on line $126
We call them about this it very inconvenient that we have to go back to the store to get refund of $20 especially when you’ve got a new born don’t understand why this can be rectified over the phone plus why wasn’t there a price Match when we purchased this,
When we told them our situation of coming to the store the lady said what would you like me to do, her instructions were we can only refund you from the store
For a baby store your not very accommodating for mums with babies and not very helpful
This is the second time I have had to complain regarding the service of Baby Bunting. To say that we are disappointed is an understatement. We purchased multiple items from the Baby Expo back in early May and we are STILL waiting.... Five months later. This is ridiculous. I'm glad this wasn't a life or death situation. The product has been paid off and there has been one follow up phone call, despite multiple requests and one further call after my first complaint was made. Communication is non-existent. It seems that in order to get a r...esponse, a complaint needs to be made. If a product could not be delivered in a timely manner, they need to be upfront and honest. I understand that delays occur, but five months worth of delays. There is no rational explanation. We called Baby Bunting today and were told further that "Our system says September". Bloody hell, we're now in October and again, we had to call to find this out. Communication goes a long way. Our son is now born and three months old and we still don't have a cot or tallboy due to the incompetence and lack of professionalism from Baby Bunting. We will be shopping elsewhere from now on.
Everything I need under one roof!
To say I am addicted to shopping at Baby Bunting is a massive understatement! My son is nearly 12 months old, and I'm too scared to admit how much I have spent at Baby Bunting. This store has everything I need and it is conveniently located so I can always duck out to grab a few things last minute. The staff are always friendly and happy to help. The sales are great and I love that they put them on all the time. The range is huge and I can always find what I'm looking for.
Absolutely appalling customer service.
I purchased multiple nursery goods and it took Baby Bunting three attempts to delivery the goods. Making multiple excuses for their poor delivery services. Apparently asking a customer to take 3 days off work to accept the goods was acceptable. Very much an overrated. Shop elsewhere.
Baby Bunting Castle Hill store
We are newbies without much knowledge in buying baby stuff. Our priority was to have helpful staff who could explain things to us so that we can take an informed decision. Right decision to go to Castle hill store. We spent abt 5 hours there and the staff was exceptionally helpful and patient with us. Explained everything thoroughly and after the purchase we came out more educated on the subject. Kudos to Ms Maree, Ms Mana, Ms Bec and Ms Sarah! Thank you!
10/10 baby bunting Maidstone car fitting
My dad recently went to baby bunting Maidstone vic, to have a car seat fitted for when he and my mum look after my baby
All he has done this past month is rave on and on about the young lady jayde who fit the seat in the car
He was so impressed with how firm the installation was and how she took the time to explain each step on how to use the seat to which he actually came home and taught me a thing or two
I am not one to write reviews but she has clearly left a lasting impression and it’s nice to have a passionate and reliable source to go to when it comes to the safety of your child in the car
We are so thankful and will be coming back for all our car seat needs
Avoid avoid avoid
I recently purchased a maternity + nursing pillow. We were in lockdown so I purchased via click and collect. Upon receiving my deflated bean bag. I contacted them the day I received it, and said it wasn’t in a sellable condition. The seams were splitting, there ended up being two stains, lots of dust and tiny black hairs on the item. Unfortunately they won’t give me a refund nor will they give me a store credit as the item has been open. Not sure how else I would be able to find a fault in an unopened product.
Considering it was meant to be a...$100 pillow and I’ve had to leave it in store. I would avoid shopping with this company entirely. Terrible customer service and terrible quality products. I have emailed head office, but again they do not pride themselves on customer service.
Watch their 'sales pitches'
We recently spent over $4000 at Baby Bunting when they had a sale on recently where you could receive a voucher per $x spent. Given we had spent so much, we were entitled to a $250 voucher if we spent $1500. We received that voucher, but expected to receive $500, given the amount we had spent. Nope, Baby Bunting is refusing and only giving us $250 because it was done in one transaction. That seems a bit ridiculous considering we could have just completed two separate transactions then and there to get the $500 gift voucher, yet they are refusing to have us the $500 voucher now. Not happy!
Mary had a little whinge
We purchased the Essentials by Tasman Eco Florence Cot Sandstone online. On the website, it clearly states that a mattress is sold separately and the suitable size of the mattress is 1310L x 750W. This is what we purchased and collected from the Bentleigh Store as that is the only store where both were available for collection.
When we got home, we removed the plastic on the mattress and put it in the cot. It was too big and didn’t fit as it needed to be a size smaller. As Doncaster is our closest store, we took the mattress to the store.
It wasn’t their problem, apparently.
Went into our local Baby Bunting store at Capalaba to purchase our first bubs pram as we noticed it was on sale so thought great time to layby and as they discussed we can layby sale items. Upon asking the staff and going to set up a layby she advised the price had gone back up and we showed them the sale price online that we had seen and their response was that was an online glitch and it’s not our problem so we won’t match the price for you.
They were very rude stating that it’s not their problem and there is no reason for them to price matc...
Terrible Customer Service - Townsville Baby Bunting
We went into our Townsville Baby Bunting store to purchase a car seat, they advised 2 days before it arrived so we paid the money (nearly $400) and waited. More than 17 days later it is still not here - we have checked 3 times and they keep blaming the trucks. When I asked for our money back today they were so rude about it - I tried to say they should have just told us it was going to be weeks not take our money and promise 2 days. In addition the 3 staff we have spoken to there about this every time have been rude, and dismissive - meanwhil...e they had our money. Finally I tried to get our money back and she wouldn't let me do it because it was my partners card, so I called him - she didn't even verify who he was and then said fine then Ill give you back the money. Terrible Service, lies lies lies and we wont be back.
Horrific Baby Bunting Belrose
Racism only Caucasians work here mistreat multicultural customers m pretty sure colleague s. Horrific experience with car seat fitting a lazy lady doing it she is so twisted dangerous frightening. She never fitted the two seats manipulated reasons. If people have mental health issues they should get help not try to spread their illness around.And, please take your medication before work! It’s not going to help you lady. Don’t go there for car fitting!
No.. just no...
Every time I visit stores there is NOBODY to help. And then when you go and look for someone they look so annoyed and like you are bothering them. I wanted to price match an item but they said no because it was in NSW so technically I would have to pay for freight on top of the item... are you serious. What an absolute joke. All of the items here are marked up so much. For example a carrier on the clearance shelf with sale stickers all over it for $59.94. On the website of the brand that exact item sells for $59.99 full price
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