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Baby Bunting

Baby Bunting (page 2 of 21)

Online store and Physical store
2.2 from 401 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
88
4 star
21
3 star
20
2 star
40
1 star
232

Yen P.

Yen P.Greater Melbourne (Metropolitan), VIC

Bad customer service - Bentleigh East

published

My husband and I came in to buy more toys for my 8-month-old daughter. He said hi to one of the staff and she didn’t even respond. After waiting for 10 minutes at the register, the rude staff asked me to move to another counter with the annoying look on her face. No hi, no thank you. She only said 2 things to me, “it’s $50” and “the bill will be sent to your email address”
If you don’t want to work in the customer service then don’t. We have done nothing to you to deserve that experience

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBentleigh east
See all answers

VinceCK

VinceCK

  • 3 reviews

Good experience in babybunting chadstone

published

Good experience there. Bought a pram that but due to out of stock, was on layby list. Took them 2 months before calling me to pick up. Noted that they have the stock 1 month ago but did not contact me. The manager called and apologise and offered some compensation for the delay. Did not expect that, to be honest!!

Customer Service
Store LocationChadstone
Monica

MonicaGreater Melbourne (Metropolitan), VIC

Better to have an old website than a new website that doesn't work

published

The Baby Bunting App and Website have been pretty average the last few months, however while it had its frustrations, it was more-or-less functional.

The website has since updated. Now, I can no longer log in, the reset password function does not work and the product images don't load when searching for a product.

Not to mention, the app experiences the same issues and more - when you try to add products to a gift registry using the 'scanning' function, the item won't show up in the registry most of the time. Worse still, sometimes the product "cannot be found".

Return Claim MadeNo
Dee Tee

Dee TeeSouth East Queensland, QLD

  • 16 reviews
  • 2 likes

Great service online

published

Easy to navigate, easy to find what I wanted, fast to load pages, Great service in store when I picked up, excellent quality products, great shopping experience. I Fully Recommended.

Product Quality
Return Claim MadeNo

Alison

AlisonSouth East Queensland, QLD

Worst customer service Burleigh shop

published

Have been in numerous times always the worst and rudest customer service today I made myself the promise I would rather order online than return to this store or spend another dent with this company

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBurleigh
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Ana

AnaBondi Junction

  • 4 reviews
  • 1 like

We bought a baby monitor that didn’t work and the staff didn’t believe us and thought we were playing games

published

Last week I bought a baby monitor that when at home didn’t work properly. The camera lost range within 3m and when we came back to the shop they thought we were playing games and also accused us of buying monitors like if we had nothing better to do it if we hadn’t a baby to look after. Very very bad customer service and they treat us terrible. The shop was the one at the Supa Centa in Sydney

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSupa Centa Sydney
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Fried P.

Fried P.Metropolitan Adelaide, SA

  • 5 reviews

Great experience

published

We were unsure on the correct car seat for our car. So when we went into the store they spent a good amount of time to understand what was important to us. They then came outside with the baby sit to make sure that it fitted which allowed us to make an informed decision on what we required.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationmelrose park
See all answers

monica.page.33

monica.page.33Perth, WA

  • 5 reviews
  • 3 likes

Bad service, sounds like a problem

published

Went into the store to buy a $50 gift card. Staff looked at me and then proceeded to talk between themselves while I stood there with card and money in hand. So I left.

Customer Service
Return Claim MadeNo
Store LocationCannington

Order online twice ,order being cancelled twice

published

I used 10% off coupon to purchase car seat from their eBay store , waiting 2 days and then tell me my order will be refunded, did not see any problems with my order.

lia_williams

lia_williamsPerth, WA

  • 6 reviews
  • 5 likes

Soooooo expensive!

published

Good store with lots of variety. But just expect to pay top dollar for items you can get cheaper else where. Staff friendly but thats not enough to make me want to come back and pay their prices

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
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Oshe

Oshe

  • 16 reviews
  • 2 likes

On thephone they would price match but once in store it was a slightly different color, so NO DEAL, waste of time & fuel

published
Customer Service
Return Claim MadeNo
Store LocationBaby Bunting Joondalup

Samantha 52

Samantha 52Perth, WA

  • 32 reviews
  • 22 likes

Wonderful shopping experience

published

Have purchased a number of items with the recent birth of our son. Staff have been consistently friendly, helpful and attentive with each and every purchase. Highly recommend. Well worth it.

Product Quality
Shipping
Return Claim MadeNo

Essie

Essie

  • 4 reviews

I will never shop from here again, stay away

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationNarre warren
See all answers

Rami

RamiSydney, NSW

  • 2 reviews

not good behaviour

published

I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationbaby bunting penrith
See all answers
Marie

MarieGreater Melbourne (Outer), VIC

  • 4 reviews

Worst experience at Preston

published

We purchase a bulky product(glider and ottoman) and we were given incorrect model which is way cheaper than what we paid for. We have only realised after assembly that it was not the right one. Mind you, they were not easy to assemble. Upon return, the manager wasnt even apologetic about the mistake.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationPreston
See all answers
Matt

MattSydney, NSW

  • 2 reviews
  • 1 like

Great friendly service at Belrose

published

The ladies at the Belrose NSW Baby Bunting store are always very friendly and are very helpful. We have been there a few weekends in a row and answer all of our questions happily and are very helpful in providing different options. They are also very happy to price match any other lower price on the market as sometimes they can be a bit pricey. Will see them again this weekend as we are fitting out our nursery.
Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBelrose NSW
See all answers

Mandy

MandyGreater Melbourne (Outer), VIC

  • 8 reviews
  • 1 like

Worst customer service very rude manager

published

I bought a medela double swing maxi and it did not work. Went back to baby bunting they said they dont take return for pumps so they would check for its suction in store. They checked one suction cup at a time and i asked them to check it as a double pump so both at a time.they said they have only one meter to check and said my pump's tubing has a fault. I asked them to give me a replacement so they said they dont have it in stock and said ask medela for it if they can. She was very rude did not wanted to listen to my problem.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHoppers crossing
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LynnC

LynnCGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 4 likes

Baby Car Seat

published

The people that work at the store in preston Preston are seriously incompetent. I have gone there twice to get a second car seat in my parents car and after trying to get it installed they tell me its the incorrect seat. Why dont you get some stuff who know what they are talking about? If i did not pay to get it properly fitted but son would not have been safe!

Customer Service
Return Claim MadeNo
Store LocationPreston VIC

Nathalie

NathalieSouth East Queensland, QLD

Exceptional store with exceptional staff

published

The girls in the store in north lakes went above and beyond for me after being let down by another baby store. Could not recommend them highly enough particularly Belinda the assistant manager, Pamela and Melissa , huge thank you again ladies

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorth Lakes
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Judy G

Judy GSydney, NSW

Deceptive advertising?

published

Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCamperdown
See all answers

Page 2 of 21

Questions & Answers

Lina T.

Lina T.asked

Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?

No answers

Teesha

Teeshaasked

If you miss a required fortnightly payment on your layby what will happen?

No answers

TashH

TashHasked

I bought a bassinet Saturday the 8th, the bassinet was 15% off and a friend has just sent me a message saying that it’s still cheaper else where. This is really frustrating. I didn’t think I would need to find a better price with the sale on.
Is there any chance that you price match a few days later?
If not I can return it and go purchase it somewhere else.

No answers

Get an answer from our members and Baby Bunting representatives

Details

Baby Bunting Online store

Baby Bunting Online store

15 reviews
Baby Bunting Physical store

Baby Bunting Physical store

37 reviews
CategoryOnline Shops and Mother & Baby ShopsMother & Baby Shops and Physical Shops

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