I ordered a convertible baby car seat and it arrived the very next day. However I had made a mistake with my order and not specified the Isofix version of the seat. I rang Babycare Nursery immediately and they were very polite and happy to exchange for the correct model. I returned the seat and now have the new installed. I was delighted with the service
Extraordinary efficiency and customer service
I ordered two products from baby care nursery and they were delivered two days later (interstate).
I contacted the shop before ordering and my calls were always answered quickly and satisfactorily. They said it would be there by the end of the week-and it was.
Competitive Prices, Customer Friendly Service
I could not believe this tiny little shop in Cabramatta had such a great range of products. I purchased the Bob Revolution in Orange and it was the best price I could find in Sydney. The owners were friendly and offered to trolley the big box to my car, which was such a relief.
Excellent delivery time, product as ordered
I don't usually write reviews, but this place had such good reviews online I was a little sceptical that they weren't all made up. Having now used this store I can say that in my experience they are great! Ordered something Dec 30 (not exactly best time, given upcoming holiday and weekend!) and was picked up by courier Dec 31, and delivered Jan 5 (I did miss courier, but arranging redelivery the next day was online and painless, and arrived 8am Jan 6). I was very glad I used these guys, and not another online store in Melbourne (which was cheap...er freight, as I am in Melbourne), which has very bad reviews on this site. Prices were great, even with freight from Sydney, and much better product range than Melbourne - could get the items I needed from these guys, that Baby Bunting didn't stock here and wouldn't order in for me. Definitely recommend!
Fantastic price, customer service, communication and delivery!
Was checking online for 2nd car seat, found their website - best price we found . Ordered it - Free delivery!
We received an email quickly stating would be couriered over that same day. WOW! Fantastic. Highly recommend this store. Great products, service, prices and delivery. We love the seat - and so did our son!
Great service...great price
Contacted Babycare Nursery with some questions regarding a Booster seat from their website. Received a very quick and informed response. This led to me ordering the product via their website and it was delivered extremely fast. Product was also very competitively priced too. Very impressed all round. Highly recommend using this store.
Great price, excellent service!
i was looking online for a highchair and came across Babycare Nursery. As they weren't too far from home I decided to visit their store instead of buying online.
When I got to their store I was amazed at how many well known brands and products they had. They did not have the specific colours I wanted at the store but at their warehousr which they said they would check when they closed shop at 5pm and then deliver to my house that evening.
I was not disappointed. At 5,30 I received a knock on my door and to my surprise I had 4 highchair colo...
- Verified customer
Fastest service in the world
I ordered a second seat that I was told everywhere else would take minimum 6 weeks! I was going into hospital tomorrow and I didn't see there was a 4 months wait on the website. However before I could call them to cancel I got my order in 3 hours!!!! I ordered this morning and I got a phone call 2 hours later about it being delivered in the next half an hour.
Great service and really fast
I ordered an item I was having trouble finding in stores. I was so happy to find it at babycarenursery.com.au, and really surprised when it arrived about a day and a half later. Great service and value and I really appreciated it. I'll happily go back to this online store when I need more items.
Great price, fast delivery
I bought two Infasecure ISOFIX seats off the online store. They were the cheapest price even when taking into account deliver (courier to Melbourne).
Communication was great - one of the colours I had ordered was not in stock but they offered to replace it with another colour or wait until it came back into stock. I chose another colour and it was dispatched the following business day.
I received my good within the week.
Beware - no returns AT all despite goods untouched
I ordered 2 car seats from Baby Care. Unfortuatley so did my partner - so we ended up with 4 (I'm pregnant with twins). I explained the situation and Jess from Baby Care states once goods are delivered there are no returns. No compassion, no compromise just a flat no. In what day and age do we live in that an online shop does not accept returns? I've never bought anything online that does not offer a return service.
Discrepancy between online price and in store price
Their prices are generally lower than other baby stores, but it is nowhere stated on their website that the prices listed online are for online purchases only! We bought from Babycare Nursery on two occasions, after seeing their good price online, but on both occasions the items were $10 more expensive than the online price. I wouldn't have minded if they had stated that clearly on their website, because I would just order online rather than trek all the way to their shop if it ended up being the same price!!! On the first occasion, I thought i...t was because we saw the price at www.babyschoice.com.au, which is listed as Babycare Nursery's online store. But on the second occasion, we saw the price on their shop's website babycarenursery.com.au, thus thinking this was an advertised price in store as well, but they still would not honour the price listed there and charged an extra $10. Didn't want to argue, and since we went all the way there we bought the item anyway, but I just don't see how this way of doing business is being "honest". As much as I appreciate the lower price, I seriously think they need a disclaimer on their website(s) clearing stating that these are online prices and in-store prices are not the same!!! Pros: good prices Cons: no clear statement about in-store prices being different, thus misleading for customers
Questions & Answers
I want to buy a valco spark duo from here but I just want to make sure I'm not being scammed and will receive the pram as I have been scammed online before.
I recieved my pram within 3 days of ordering (delivered to Victorian regional area and the week before Easter) as person on phone said they would. Very satisfying online store. Notably it would have been delivered the day before (2days post purchase) but I was out- courier service left note and had online service to arrange re-delivery the following day.
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