Reviewer Photos & Videos
Excellent service with caring management and staff that really go the extra mile for their customers. Huge selection of quality products at competitive prices.
- Baby Kingdom
- Verified customer
Worst online delivery experience I have had
Purchased $369.99 Glider with a $65.16 delivery fee with detail ‘please do not leave unattended at drop off’ Received an order confirmation via email and then no correspondence re delivery. I Emailed 11 days later following up. No phone call or correspondence about the delivery, I just came home the next day to find the large parcel on my door step.
I have recently had my home broken into and have holiday plans coming up.
I would like to know if Baby Kingdom would have replaced this if stolen.
Cheap and quick delivery
Ordered Phil & teds highchair and got it in 2 days. Can't fault anything. Excellent work. One happy customer here
Great Price and delivery
Ordered Bugaboo fox from website and arrived within 2 days. Everything was as requested and very happy with the deal on their website with flat rate shipping. Will be shopping online from here from now on. Thanks guys.
Great Service and Store Size
I was very impressed by not only the size of the Alexandria store but also the quality of the store layout and fixtures. I have been to other baby stores close to there that are extremely tight and cramped. All my furniture was delivered on time and without issue. Will recommend as it is not a run of the mill, generic baby shop.
Worst experience for a first time mother
I did my baby shower registry at BK castle hill and my inlaws went in and paid for the cot, drawer and changer set in August. They were told it would be a 2-3week turn around. We are now 3 days away from the baby shower only to get a call to say the items will not arrive till AFTER my baby is due which is mid November. As a first time expecting mother, I was hoping to have the nursery set up well in advance of the baby’s arrival not midway through parenting only to have our hands full with a baby and to have no cot, drawer or changing set. Not ...to mention then having to install it all while the baby is already here which is a stressful time as it is. The worst part is that they waited so long to let us know that we can’t even cancel and order anything else at this late stage as everything else has a 4-6 week waiting period too. Not to mention the 11 other things I ordered online which will apparently be dispatched on Monday the day after the baby shower. Pathetic service BK!! You’re in the wrong industry! Expecting parents are extra sensitive and you should be making their lives easier not adding to the stresses that they are dealing with!
Online order - very happy
I ordered a Baby Jogger City Mini GT online. When I ordered I noted that there would be a delay as they were out of stock of this colour for online orders and there would be a 2 to 3 week delay. Item arrived in the post (interstate) 10 days later!!
I was at the Bankstown store yesterday and would like to say the staff are very knowledgeable, helpful and patient especially Daniella. I have come in twice and on both occasions she has been very helpful and found her to be very patient and she will go that extra mile to help you out. It’s not that often you see that anymore so thank you.
Great advice friendly service Bankstown Store
Will definitely purchase everything from here Team is very friendly and helpful,
Susan was very helpful on the phone and Charlie knows the floor and products making my choices easy.
- Baby Kingdom
- Verified customer
Store Manager Steve is great But Misleading timelines on lay-by on goods
Update: Store Manager Steve was very helpful. Provided Loaner stroller, Free Delivery if required & absolutely great customer service. I wish the staff showed same approach.
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My wife & I purchased Valco Baby Snap Ultra Trend in early July 2018. They did not have item in stock, so they offered to have it as lay-by with expected delivery in 3-4 weeks (Early August). We called them after 3 weeks to check if the item be available on time. At that time, they said it is & they will cal...
Discounts are not genuine. Zero after sales service. No transparency. Very misleading.
We went to purchase a Bugaboo Twin Pram at the Alexandria store. The Bugaboo Represenative was very helpful and knowledgeable but had to leave. We were left with the Baby Kingdom staff to work out pricing given we were also going to get two car seats and two cots for our twins.
They were offering a discount of 20% off purchases above $2,500. Our pram alone had a RRP of $2800 however they were only going to offer a 15% discount on this. When questioned about this, they said that their prams were always 15% off year round...even though they w...ere advertising a larger discount at the front of their store. Our total transaction totalled above $4000 and after paying 90% of this as a deposit, I realised I should have paid less as I wasn’t decided on the two cots we were considering. This was immediately within seconds of the transaction going through and when I advised the lady as she was handing my credit card back to me, she said that they don’t do refunds and would be keeping 20% of the deposit if I changed my mind. Even though it was moments before and no goods had exchanged hands! Then she rushed off as they were shutting the store and we were left wondering what just happened! Absolutely woeful service. You should be disclosing such ‘policies’ before a transaction taking place, not after!
Followed like a criminal
I went to the Alexandria store and enjoy a long perusal of products, however, there was a female staff member who kept following me around and made it very uncomfortable for me. I think she was the manager. I noticed she was following other people around too. Other staff were lovely. No longer will I linger in this store.
- Baby Kingdom
- Verified customer
Items delayed, but good prices
I purchased a baby cot & chest of drawers online. As one of the items was out of stock the website read that there would be a delay of 2-3 weeks, unfortunately the items have taken 7 weeks to date and there was a lack of communication from the company regarding the delay. I reported the issue a few times and eventually an employee contacted me with a resolution which I am happy with. The store has great prices compared to some other websites but be prepared for delays if the items are out of stock.
We did buy a breast feeding pump and when we went home we found it was faulty, wife returned back to replace it, the staff refused to replace it and only change the part,it is unprofessional behaviour, the price of that pump was more than 400$ reduced to 260$ , we didn’t bought cheap machine and it is not our fault if it was faulty, store should replace it , but this store doesn’t care about keeping customers, they got their money and that all what they care about, it is my right to get new machine and not to change a part and give it to me. I did pay my money to get quality and not to buy a machine with replaced part
Excellent staff “Janice”
We just want to commend your employee “Janice” located in Alexandria.
She is a gem! Exceeded our expectation. My husband and I are very thankful to her. She really helped us alot when we were there.
I hope all employees are like her! Very dedicated and very helpful!
Mr & Mrs Stenos
Best Service & great prices
Went to Baby Kingdom at Castle Hill with my sister as she is having her first baby- she wanted to purchase all of her baby goods in one store & had been to other baby stores recently, only to turn on her heels and walk out after being ignored and basically been given zero customer service!
We were greeted at Baby Kingdom by Helen, one of the workers there & what a lovely woman she was!
She was friendly, knowledgeable, extremely helpful, she was genuine & helped with cots, change tables, prams, car seats- you name it! Honestly, her brillia...
Terrible after service and overpriced. DONT purchase here. Alexandria store
Purchased 2 pigeon teats and found it was on sale at baby bunting. So went back in to get a price match on the teats, but would only give it to me for one. The reason being because I had opened the other packet and couldn't 'return' it when I wasn't even asking to return it, just for a price match. He wouldn't listen to me properly and was being ridiculous, over $5.
After spending literally thousands of dollars here prior, (which even then didn't have the best customer service and had to wait long periods to talk to someone and for our produc...
Excellent!! Best baby shop in Sydney
Definitely the best baby shop in Sydney. Happy to drive 45 minutes (as opposed to 10 minutes to my closest competitor store) for the range, and the fantastic customer service. As a first time Mum, all the staff I’ve interacted with on the numerous visits have been more than helpful.
AMAZING - Such a great Shop
This shop has to have the best customer service I have ever come across. The staff were super helpful and extremely experience. SO MUCH BETTER THAN BABY BUNTING. (they were horrendous).
- Baby Kingdom
- Verified customer
Delay delay delay
If you are thinking about shopping from this place, please reconsider. I bought my baby’s cot and chest of drawers from this place. As the items were not available in the stock, i was promised a 2-4 week lead time delivery, and now after 6 weeks it’s not clear when it will be available in stock! So, our baby was born yesterday, but we have to wait for at least two more weeks to get the furniture that we paid for. Absolutely not impressed with the customer service and the management. Please do yourself a favour and go somewhere else!
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
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