Discounts are not genuine. Zero after sales service. No transparency. Very misleading.
We went to purchase a Bugaboo Twin Pram at the Alexandria store. The Bugaboo Represenative was very helpful and knowledgeable but had to leave. We were left with the Baby Kingdom staff to work out pricing given we were also going to get two car seats and two cots for our twins.
They were offering a discount of 20% off purchases above $2,500. Our pram alone had a RRP of $2800 however they were only going to offer a 15% discount on this. When questioned about this, they said that their prams were always 15% off year round...even though they w...ere advertising a larger discount at the front of their store. Our total transaction totalled above $4000 and after paying 90% of this as a deposit, I realised I should have paid less as I wasn’t decided on the two cots we were considering. This was immediately within seconds of the transaction going through and when I advised the lady as she was handing my credit card back to me, she said that they don’t do refunds and would be keeping 20% of the deposit if I changed my mind. Even though it was moments before and no goods had exchanged hands! Then she rushed off as they were shutting the store and we were left wondering what just happened! Absolutely woeful service. You should be disclosing such ‘policies’ before a transaction taking place, not after!
Followed like a criminal
I went to the Alexandria store and enjoy a long perusal of products, however, there was a female staff member who kept following me around and made it very uncomfortable for me. I think she was the manager. I noticed she was following other people around too. Other staff were lovely. No longer will I linger in this store.
- Verified customer
Items delayed, but good prices
I purchased a baby cot & chest of drawers online. As one of the items was out of stock the website read that there would be a delay of 2-3 weeks, unfortunately the items have taken 7 weeks to date and there was a lack of communication from the company regarding the delay. I reported the issue a few times and eventually an employee contacted me with a resolution which I am happy with. The store has great prices compared to some other websites but be prepared for delays if the items are out of stock.
We did buy a breast feeding pump and when we went home we found it was faulty, wife returned back to replace it, the staff refused to replace it and only change the part,it is unprofessional behaviour, the price of that pump was more than 400$ reduced to 260$ , we didn’t bought cheap machine and it is not our fault if it was faulty, store should replace it , but this store doesn’t care about keeping customers, they got their money and that all what they care about, it is my right to get new machine and not to change a part and give it to me. I did pay my money to get quality and not to buy a machine with replaced part
Excellent staff “Janice”
We just want to commend your employee “Janice” located in Alexandria.
She is a gem! Exceeded our expectation. My husband and I are very thankful to her. She really helped us alot when we were there.
I hope all employees are like her! Very dedicated and very helpful!
Mr & Mrs Stenos
Best Service & great prices
Went to Baby Kingdom at Castle Hill with my sister as she is having her first baby- she wanted to purchase all of her baby goods in one store & had been to other baby stores recently, only to turn on her heels and walk out after being ignored and basically been given zero customer service!
We were greeted at Baby Kingdom by Helen, one of the workers there & what a lovely woman she was!
She was friendly, knowledgeable, extremely helpful, she was genuine & helped with cots, change tables, prams, car seats- you name it! Honestly, her brillia...
Terrible after service and overpriced. DONT purchase here. Alexandria store
Purchased 2 pigeon teats and found it was on sale at baby bunting. So went back in to get a price match on the teats, but would only give it to me for one. The reason being because I had opened the other packet and couldn't 'return' it when I wasn't even asking to return it, just for a price match. He wouldn't listen to me properly and was being ridiculous, over $5.
After spending literally thousands of dollars here prior, (which even then didn't have the best customer service and had to wait long periods to talk to someone and for our produc...
Excellent!! Best baby shop in Sydney
Definitely the best baby shop in Sydney. Happy to drive 45 minutes (as opposed to 10 minutes to my closest competitor store) for the range, and the fantastic customer service. As a first time Mum, all the staff I’ve interacted with on the numerous visits have been more than helpful.
- Verified customer
Delay delay delay
If you are thinking about shopping from this place, please reconsider. I bought my baby’s cot and chest of drawers from this place. As the items were not available in the stock, i was promised a 2-4 week lead time delivery, and now after 6 weeks it’s not clear when it will be available in stock! So, our baby was born yesterday, but we have to wait for at least two more weeks to get the furniture that we paid for. Absolutely not impressed with the customer service and the management. Please do yourself a favour and go somewhere else!
Waiting period is worst-staff or manager doesn't care
I placed an order for pram.
First they said 4 weeks waiting period.
Again they said additional 2 weeks.
And now they saying another 4 weeks- and they still don't guarantee even this timeframe.
Forcing me to cancel my order or take another pram. None of the staff follows up if the delivery has arrived or not and they don't even bother to inform the customer on the delay unless you call them. Unfortunately the baby kingdom in Bankstow - doesn't care for customer satisfaction.
August 4th 2017 Update: Thank you Store Manager for acknowledging my review
Thank you Store Manager (Bankstown).
For following up on the delivery of my pram. ...
Great store! Excellent Service
I can not speak highly enough of the staff and customer service at the Alexandria store. We have purchased all of our baby equipment from this store and is the only store I will go to now. Thank you for making shopping there so exceptional! I was in there over the weekend purchasing a travel stroller and the staff were so incredibly helpful and accomodating of my choices! Thank you.
Cot mattress mix-up
Our unpleasant experience of a mix up in cot mattress was more than made up by the professionalism of Lyn of Castle Hill store and Louis of Bankstown online purchase department. We are especially impressed by the can-do attitude of Louis who arranged to have the replacement cot mattress and other baby products delivered to our home within 2 working days.
You want Great service ask for Susan C
Went to the Bankstown store 3 times in the last few months. I have found her to be very knowledgeable on all the baby products I enquired about and purchased.
Thank you for making my shopping experience easier as being pregnant is very hard to be decisive you made it easier for me.
Very poor customer service - Alexandria Store
I've been to the Alexandria store about 6 times in the last 3 months, and each time the customer service has been very poor compared to other stores. Even when I've attended mid week, with almost no customers in the store, the Alexandria staff are extremely disinterested and unhelpful, and you really have to seek out their help. I have never had a staff member approach me and ask for help.
The only reason why I've returned to this store is because of a gift voucher I received. I will not be returning now that I've used the voucher.
Castle Hill - Got pounced on by 7 workers in 5 minutes!
I went into the Castle Hill store. Upon entering the store there was a security guard to the left (that's fine) and a shop assistant right in the middle of the entrance. You could not walk past her until she asked you what you were looking at today. Following this i had 5 shop assistants approach me one after the other asking me if i needed any help. I was very polite said no thank you just wanting to have a look with prams. Well it nearly killed them. I had 3 of hem standing 2 meters away from me staring me down as i looked at prams. Eventuall...y one cracked it and just took over and a pram i was looking at, telling me it matched the colour of my child's eyes, asking me child's name. I was so uncomfortable i left and got the pram i wanted from toys r us where i was left alone and choose without being annoyed. I need to go back to the store to buy something and I'm dreading it!
No guarantee on product order
Ordered a pram at the Alexandria store and was told it would take 2-4 weeks. After 4 weeks I didn't get a call to tell me if it arrived. On calling the store and being put on hold several times, I was eventually told (unapologetically) the "shipment has gone missing" and I'd have to wait 2 months for the next shipment. So I bought a different pram that was available at the Bankstown store and was told it'd take 2-4 weeks for it to arrive at Alexandria. Not taking any chances I picked it up from Bankstown myself and found out that the pram I had originally ordered was available at their store, but are now being held for other customers.
Don't rely on staff at Alexandria, they're useless and not trained very well.
Horrible service at Bankstown
I went there today to buy everything from the cot, stroller, to the high chair and more. Was going to be about $5k.
Not once did anyone acknowledge us or ask if we need help. We were there about 50 minutes.
Do you have to be unorganised and 8months pregnant before they look at you?
I'm going to Alexandria next week and hopeful someone speaks to us because I refuse to hand over that sort of money with no help.
Huge range, fantastic service and items on special
Twice I have been to Baby Kingdom to buy several big items. Years ago for my grandsons room and this time to Alexandria with my daughter who's execting. We wanted to go to the place with the biggest choice to try out prams, baby carriers, look at carseats etc.
Salesman Kyp spent soo long with us trying out different things. He was completely patient, helpful and if he didnt know an answer to a question he went to someone else to find out. It was very refreshing to get such personal service and not feel rushed. When we walked away having purch...
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