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The staff were very helpful in helping me purchase baby items. Very happy with my experience at the Alexandria store!
Waiting period is worst-staff or manager doesn't care
I placed an order for pram.
First they said 4 weeks waiting period.
Again they said additional 2 weeks.
And now they saying another 4 weeks- and they still don't guarantee even this timeframe.
Forcing me to cancel my order or take another pram. None of the staff follows up if the delivery has arrived or not and they don't even bother to inform the customer on the delay unless you call them. Unfortunately the baby kingdom in Bankstow - doesn't care for customer satisfaction.
August 4th 2017 Update: Thank you Store Manager for acknowledging my review
Thank you Store Manager (Bankstown).
For following up on the delivery of my pram. ...
Great store! Excellent Service
I can not speak highly enough of the staff and customer service at the Alexandria store. We have purchased all of our baby equipment from this store and is the only store I will go to now. Thank you for making shopping there so exceptional! I was in there over the weekend purchasing a travel stroller and the staff were so incredibly helpful and accomodating of my choices! Thank you.
Cot mattress mix-up
Our unpleasant experience of a mix up in cot mattress was more than made up by the professionalism of Lyn of Castle Hill store and Louis of Bankstown online purchase department. We are especially impressed by the can-do attitude of Louis who arranged to have the replacement cot mattress and other baby products delivered to our home within 2 working days.
You want Great service ask for Susan C
Went to the Bankstown store 3 times in the last few months. I have found her to be very knowledgeable on all the baby products I enquired about and purchased.
Thank you for making my shopping experience easier as being pregnant is very hard to be decisive you made it easier for me.
Very poor customer service - Alexandria Store
I've been to the Alexandria store about 6 times in the last 3 months, and each time the customer service has been very poor compared to other stores. Even when I've attended mid week, with almost no customers in the store, the Alexandria staff are extremely disinterested and unhelpful, and you really have to seek out their help. I have never had a staff member approach me and ask for help.
The only reason why I've returned to this store is because of a gift voucher I received. I will not be returning now that I've used the voucher.
Castle Hill - Got pounced on by 7 workers in 5 minutes!
I went into the Castle Hill store. Upon entering the store there was a security guard to the left (that's fine) and a shop assistant right in the middle of the entrance. You could not walk past her until she asked you what you were looking at today. Following this i had 5 shop assistants approach me one after the other asking me if i needed any help. I was very polite said no thank you just wanting to have a look with prams. Well it nearly killed them. I had 3 of hem standing 2 meters away from me staring me down as i looked at prams. Eventuall...y one cracked it and just took over and a pram i was looking at, telling me it matched the colour of my child's eyes, asking me child's name. I was so uncomfortable i left and got the pram i wanted from toys r us where i was left alone and choose without being annoyed. I need to go back to the store to buy something and I'm dreading it!
No guarantee on product order
Ordered a pram at the Alexandria store and was told it would take 2-4 weeks. After 4 weeks I didn't get a call to tell me if it arrived. On calling the store and being put on hold several times, I was eventually told (unapologetically) the "shipment has gone missing" and I'd have to wait 2 months for the next shipment. So I bought a different pram that was available at the Bankstown store and was told it'd take 2-4 weeks for it to arrive at Alexandria. Not taking any chances I picked it up from Bankstown myself and found out that the pram I had originally ordered was available at their store, but are now being held for other customers.
Don't rely on staff at Alexandria, they're useless and not trained very well.
Horrible service at Bankstown
I went there today to buy everything from the cot, stroller, to the high chair and more. Was going to be about $5k.
Not once did anyone acknowledge us or ask if we need help. We were there about 50 minutes.
Do you have to be unorganised and 8months pregnant before they look at you?
I'm going to Alexandria next week and hopeful someone speaks to us because I refuse to hand over that sort of money with no help.
Huge range, fantastic service and items on special
Twice I have been to Baby Kingdom to buy several big items. Years ago for my grandsons room and this time to Alexandria with my daughter who's execting. We wanted to go to the place with the biggest choice to try out prams, baby carriers, look at carseats etc.
Salesman Kyp spent soo long with us trying out different things. He was completely patient, helpful and if he didnt know an answer to a question he went to someone else to find out. It was very refreshing to get such personal service and not feel rushed. When we walked away having purch...
Very disappointing - Price Match Policy
The stores price matching policy is useless! They decided to 'use their discretion' to avoid price matching a Medela breastpump.
I went to the alexandria store a few times to buy a bugaboo pram and most of our other baby stuff. Some of the staff are great - really knowledgeable and nice - others are incredibly uninformed, uninterested and plain rude - when I bought my pram, it was on a 15% sale for a couple of weeks already yet the sales woman was unaware of the sale and wanted to charge me full price - I had to tell her that that's not right - she then went to ask someone and corrected the price but did not apologise for making the mistake and treated me as if I am a be...ggar for wanting the correct price! I think some of the sales staff need to be better trained. I have so far not returned anything, so cannot say how they are in that respect. Stock wise, they have a good and wide selection of goods - so it's a good one stop shop.
Excellent service, wide range of goods
I love Baby Kingdom, last week I purchased a Baby Jogger and some bits and pieces and was very impressed with the service. We were asked quite a few times if we needed help but they weren't pushy about it and when we finally did buy our products it went very smoothly with a friendly easy going salesman. The range is terrific at the Alexandria store, every brand I could think of and the prices are great.
- Baby Kingdom
- Verified customer
Excellent customer service.
At the Alexandria store. Very happy - felt very comfortable spending 1000's of dollars in the first visit. Highly recommended - Well done Nicolette and Robby!
Great customer service - above and beyond!
Being my 5th baby i have been to many, many baby stores in my time. Some have great service and others very crappy! I have to say that Baby Kingdom has been exceptional. I recently purchased a pram from the store in Castle Hill and had a great experience. The lady who served me was wonderful - honest and patient with me while I tried a few prams in my boot to see if they fit and finally decided on one, while wrangling my 2 yr old and 4 week old. They even allowed me to change my bub in their store with no fuss.
One of the most amazing things ...
Friendly, helpful service. Knowledgeable staff.
I have visited all the major baby stores in several locations around Sydney and have found Baby Kingdom the best of the lot. Both the Bankstown and Alexandria stores stock a large range and are competitive on pricing (I haven't visited the Castle Hill Store). We managed to get our bugaboo pram, bedding and other accessories on sale and were helped by staff who showed us options (including how to save). In the case of the pram it was discounted and we were able to further negotiate. I would have happily bought both the cot and car seat here howe...ver I was after older models which they I longer stocked and so had to find more run down stores which move stock slower to obtain them. I generally buy outright but had a layby on the pram (as the bugaboo warranty starts from the day you fully purchase and I bought it 6 months before I was due meaning outright purchase would be 6 months wasted warranty). The layby was hassle free and the staff friendly when I paid and picked it up. I cannot fault.
We bought a new pram from Bankstown shop .Since the beginning we had a problem with the wheels.
After a month we tried to return the pram or exchange (even adding more money) for another pram
but the lady responsible refused to do anything about it. We are very disappointed with this treatment.
Now we have to try to sell the pram and buy another one as this one is not even safe for the baby.
VERY BAD CLIENT SERVICE!!!
Best Baby Store Ever!
visited both of Castle Hill and Bankstown stores for more than 10 times, bought everything from high end Boori Country furniture, car seats to baby bottles and never been disappointed once, reasonable prices compared to similar places, service is the best, always welcomed and attended by staff members, the manager of Bankstown store also was a great help for most of my visits especially with big purchases, best baby store service, products and prices, thanks Baby Kingdom
We went to Baby Kingdom in Castle Hill and we were helped by Helen!
Thank you so much for making our experience wonderful and for helping us choose items for our little one.
We can't thank you enough.
Quick, Easy, Great Prices, Hassle Free!
We visited Baby Kingdom on Sunday and were delighted and so happy with the service and products we received. We knew pretty much exactly what we wanted and went in there spoke to the customer service rep who grabbed all the products requested and knew exactly what we were talking about. She price matched a capsule we found cheaper at another store and all other items we purchased had 10% off!!! we saved about $400. This store is quite large and we have been to another quite similar and waited 2 hours and was still not looked after. I will buy any future baby products from Baby Kingdom!!
Thanks for such an easy and pleasant shopping experience for our first baby girl :)
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
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