- Baby Kingdom
- Verified customer
Items delayed, but good prices
I purchased a baby cot & chest of drawers online. As one of the items was out of stock the website read that there would be a delay of 2-3 weeks, unfortunately the items have taken 7 weeks to date and there was a lack of communication from the company regarding the delay. I reported the issue a few times and eventually an employee contacted me with a resolution which I am happy with. The store has great prices compared to some other websites but be prepared for delays if the items are out of stock.
Waiting period is worst-staff or manager doesn't care
I placed an order for pram.
First they said 4 weeks waiting period.
Again they said additional 2 weeks.
And now they saying another 4 weeks- and they still don't guarantee even this timeframe.
Forcing me to cancel my order or take another pram. None of the staff follows up if the delivery has arrived or not and they don't even bother to inform the customer on the delay unless you call them. Unfortunately the baby kingdom in Bankstow - doesn't care for customer satisfaction.
August 4th 2017 Update: Thank you Store Manager for acknowledging my review
Thank you Store Manager (Bankstown).
For following up on the delivery of my pram. ...
Castle Hill - Got pounced on by 7 workers in 5 minutes!
I went into the Castle Hill store. Upon entering the store there was a security guard to the left (that's fine) and a shop assistant right in the middle of the entrance. You could not walk past her until she asked you what you were looking at today. Following this i had 5 shop assistants approach me one after the other asking me if i needed any help. I was very polite said no thank you just wanting to have a look with prams. Well it nearly killed them. I had 3 of hem standing 2 meters away from me staring me down as i looked at prams. Eventuall...y one cracked it and just took over and a pram i was looking at, telling me it matched the colour of my child's eyes, asking me child's name. I was so uncomfortable i left and got the pram i wanted from toys r us where i was left alone and choose without being annoyed. I need to go back to the store to buy something and I'm dreading it!
Find out how Baby Kingdom compares to other Mother & Baby Shops
Know better, choose better.
I went to the alexandria store a few times to buy a bugaboo pram and most of our other baby stuff. Some of the staff are great - really knowledgeable and nice - others are incredibly uninformed, uninterested and plain rude - when I bought my pram, it was on a 15% sale for a couple of weeks already yet the sales woman was unaware of the sale and wanted to charge me full price - I had to tell her that that's not right - she then went to ask someone and corrected the price but did not apologise for making the mistake and treated me as if I am a be...ggar for wanting the correct price! I think some of the sales staff need to be better trained. I have so far not returned anything, so cannot say how they are in that respect. Stock wise, they have a good and wide selection of goods - so it's a good one stop shop.
OK if you are looking to see a range of prams, such as a first time shop for a first time parent, as you will be left alone to play with them since no one bothers to see if you need help. I personally wouldn't bother again unless I knew they had a good price for me. Whilst I didn't look for any other products, there did seem to be a reasonable selection of items. I went during the week and it was reasonably quiet.
Reasonable selection of prams, plenty of room to take them for a test push.
Absolutely NO help from staff, not even when asked. Limited range of prestige prams. Website is next to useless; no pricing information so as to compare before visit.
great when you go in person... but crap when wanting to price things beforehand.
Staff very friendy and knowledgable.
Shop early in pregnancy, don't let it too late as is a cattlemarket on the weekends. Women would kill for some discounted items!!!!
nothing on website matches the search and no prices on all the goods. Wny??? very upsettinf when you are 38 weeks pregnant and you can't go to the actual store.
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
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