Smooth purchase experience
Took the lesson from other reviewers. I called the babykingdom store in Alexandria to confirm the items were indeed in stock. Chose the pick and collect option, instead of online delivery. The customer service was helpful and the whole purchase experience was smooth and satisfactory.
- Baby Kingdom
Store Manager Steve is great But Misleading timelines on lay-by on goods
Update: Store Manager Steve was very helpful. Provided Loaner stroller, Free Delivery if required & absolutely great customer service. I wish the staff showed same approach.
------------------------ Original Review -------------------
My wife & I purchased Valco Baby Snap Ultra Trend in early July 2018. They did not have item in stock, so they offered to have it as lay-by with expected delivery in 3-4 weeks (Early August). We called them after 3 weeks to check if the item be available on time. At that time, they said it is & they will cal...
The staff were very helpful in helping me purchase baby items. Very happy with my experience at the Alexandria store!
Cot mattress mix-up
Our unpleasant experience of a mix up in cot mattress was more than made up by the professionalism of Lyn of Castle Hill store and Louis of Bankstown online purchase department. We are especially impressed by the can-do attitude of Louis who arranged to have the replacement cot mattress and other baby products delivered to our home within 2 working days.
Purchased online some item out of stock but delivered on time as promised
We purchased bugaboo bee 3 stroller online (on sale) and within 1 day of payment received a courtesy email from them saying some parts were out of stock and would take 2-4 weeks to arrive. 2 weeks after, we received another email saying that it's on its way for delivery and received it 3 days after. The item is in perfect condition. Good experience.
I bought all my baby stuff from baby kingdom.they have a varities of stuff.. .i have bought baby love swing from them.. It had some problem and they were happy to give me credit note. They have a lovely staff and a good manager.overall i had the best experience with baby bunting.
When I was first pregnant we bought several major items from baby kingdom Penrith... Our baby was still born and when I went back to the store (in tears) a year or so later, pregnant again and wanting to exchange things due to emotional reasons, they were so understanding and made it very easy to do.
I have since had a nice relationship with the staff in that store-a couple of them in particular. :)
I found baby kingdom very helpful when we went to buy our baby furniture. They were reasonably priced and the staff knew about the products they were selling. The online store is a good indication of prices and the actual store was easy to access to view the products. Some baby stores are very messy to look around but baby kingdom is neatly organized and large. Sale days have very cheap prices for decent products. When spending a lot of money they gave us a discount and a card to use for discount for if we return. I've used that card a lot.
Large range, reasonable prices, good information
Can be overwhelming. Especially pram shopping there are sooo many prams to choose from.
- 32 reviews
- 8 likes
This really is the one stop baby shop!
Over the past 3-4 years I have purchased numerous items from Baby Kingdom for my 2 sons including a cot, change table, cradle, bouncer, car seats, manchester and toys. We have a store very local to us which is convenient if I need to duck up there quickly for something, such as a Thomas train to keep my son happy or a new cradle because our son has outgrown his bassinet sooner than expected.
The service is generally good, although some staff have a better product knowledge than others. Their product range is good and they are generally happy t...
Worth checking out, particularly as they can save you a fair bit of cash. The staff tend to be helpful and friendly.
New Alexandria store is well layed out with good range. Staff tend to be helpful. Have good sales and discounts.
How far away it is. Don't stock Phil & Ted's range.
I have always found the staff to be helpful and attentive. I have bought all my car seats here beacause they have always had the cheapest prices.
Great prices, especially for car seats.
Not a great selection of prams.
They tend to have discount boxes in the front where prices are reduced upto 80% at times. I bought a display cot from there for $300 less and it was brand new you can say. Deals as such really save you some money.
Not very friendly customer service
I would suggest people to go there to buy cloths for there little loved once. They also have offers and discount offered ever few months so please buy products while that time period
the varity of baby products that they have there in there store & helping staff
it is a bit fare from station
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
Get an answer from our members
Other Mother & Baby Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.