?
? !
1 photo
Baby Kingdom
3.3 from 104 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (15)
  • Return Claim MadeYes (4) · No (13)
  • Shipping
    2.7 (6)
  • Customer Service
    1.9 (9)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail

Unhappy with the service

published
Customer Service
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Susie

SusieSydney, NSW

Boxing day sale purchase-quick delivery

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
ALM

ALMSydney, NSW

  • 3 reviews

Terrible.

published

Boori Natty Cot Bed says “in stock online” but not in stock won’t be till November. No order confirmation despite contacting 3 times, they asked me to send them an email?

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Kingdom compares to other Mother & Baby Shops

Know better, choose better.

Compare all
s_thilini

s_thiliniNeutral Bay

  • 9 reviews
  • 4 likes

It's been great so far

published

I am a first time mom and Baby Kingdom in Alexandria was one of the stores I visited. I am really happy with their service.
Even on the busy days (weekends) if you're patient enough someone would come to you and try to help you. They don't push stuff at you. They try to understand you needs, environment and show pros and cons of products.
My sister also ordered an item online for me. Online experience was also great. I remember contacting someone over the phone regarding the click and collect. She was super friendly.
So far my experience with Baby Kingdom has been five stars and I don't think I will shop anywhere else.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jess

Jess

  • 2 reviews
  • 1 like

Confirmed purchase online - never sent and apparently out of stock!

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
sara J.

sara J.Sydney, NSW

  • 2 reviews

Terrible customer service

published

Really bad service no one greeted me , I had to go back and fourth to the counter to ask about product knowledge . Staff had very poor knowledge about the products I was after .
She was pushing me towards certain brand. Super disgusting and terrible experience will never go back again to that store .

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
aldo812

aldo812Sydney, NSW

  • 6 reviews
  • 1 like

No service

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Frank

FrankGreater Melbourne (Outer), VIC

  • 4 reviews
  • 5 likes

Delayed shipment of damaged item

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Ant

Ant

  • 3 reviews
  • 1 like

Avoid Baby Kingdom and UppaBaby!

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Kingdom compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Patty

PattyPerth, WA

  • 6 reviews
  • 1 like

Terrible service and damaged items

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Vixy

VixyNorthern Region, NSW

  • 2 reviews
  • 1 like

Fast and Easy

published

I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Terrible service

published

Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Maria Conti

Maria ContiSydney, NSW

Great assistance and service

published

We had a lot to buy and no idea where to start. The service was excellent! Served by a lady called Bini she was able to give us comparable information between brands to help us make our decisions. Made the entire process much easier

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Sil

SilSydney, NSW

  • 4 reviews
  • 8 likes

Disgusting service Alexandria

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Disgusting service

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Kingdom compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Elo

EloSydney, NSW

  • 7 reviews
  • 1 like

Terrible

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Krissy

KrissyQueensland

  • 2 reviews
  • 3 likes

They took two weeks to post an item in spite of advertising they ship within two days.

published

The Baby Kingdom online store were difficult to deal with in that it took them two weeks to send my order with no actual reason for the delay. The item was in stock and their webpage says they ship within two days. I was most upset with their communication as they kept promising they would send it and then just didn’t. Eventually my husband called them after 2 weeks and repeated false promises in email and they sent the item. But it’s ridiculous it took that level of persistence from us to get it sent. It took 3 weeks to receive the pram and it would’ve been longer if we hadn’t continued to enquire. My pram is great but I won’t buy from them again.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!

really good

published

If you go by the rules and read there terms and conditions, they will do the right thing by you.. happy with there business online! I would shop here again.

Product Quality
Shipping
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Pree

PreeGreater Melbourne (Metropolitan), VIC

Fantastic service

published

I ordered a Baby Bassinet on Thursday Mid day to be delivered to Paddington Sydney. It was ready to be picked up from the Post Shop the very Next day. I am so very happy with the Excellent Service of prompt dispatch by Baby Kingdom and delivery by Australia post. Thank you very much to you both on a job well done.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Ash

AshSydney

  • 4 reviews
  • 1 like

Great

published

Great customer service offered even though we went with no idea.Well looked after and happy customer.
Definately returning for more furnitures

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4
See all Baby Kingdom reviews

Questions & Answers

gondy_2

gondy_2asked

Online store

Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me

1 answer
Pree
Pree

Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .

Get an answer from our members

Baby Kingdom

Other Mother & Baby Shops

Previous
Next

See all Mother & Baby Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.