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Baby Kingdom
3.3 from 105 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (16)
  • Return Claim MadeYes (4) · No (14)
  • Shipping
    3.0 (7)
  • Customer Service
    1.9 (9)
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Reviewer Photos & Videos

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Got what we ordered in a timely way

published

We ordered an item online, we got exactly what we ordered within a week (we're in Victoria). No issues at all, would use again.

Product Quality
Shipping

Unhappy with the service

published
Customer Service
Incentivised ReviewNo
Susie
SusieSydney, NSW

Boxing day sale purchase-quick delivery

published
Product Quality
Shipping
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ALM
ALMSydney, NSW
  • 3 reviews

Terrible.

published

Boori Natty Cot Bed says “in stock online” but not in stock won’t be till November. No order confirmation despite contacting 3 times, they asked me to send them an email?

Product Quality
Shipping
s_thilini
s_thiliniNeutral Bay
  • 9 reviews
  • 4 likes

It's been great so far

published

I am a first time mom and Baby Kingdom in Alexandria was one of the stores I visited. I am really happy with their service.
Even on the busy days (weekends) if you're patient enough someone would come to you and try to help you. They don't push stuff at you. They try to understand you needs, environment and show pros and cons of products.
My sister also ordered an item online for me. Online experience was also great. I remember contacting someone over the phone regarding the click and collect. She was super friendly.
So far my experience with Baby Kingdom has been five stars and I don't think I will shop anywhere else.

Product Quality
Customer Service
Jess
Jess
  • 2 reviews
  • 1 like

Confirmed purchase online - never sent and apparently out of stock!

published
Incentivised ReviewNo
Return Claim MadeNo
sara J.
sara J.Sydney, NSW
  • 2 reviews

Terrible customer service

published

Really bad service no one greeted me , I had to go back and fourth to the counter to ask about product knowledge . Staff had very poor knowledge about the products I was after .
She was pushing me towards certain brand. Super disgusting and terrible experience will never go back again to that store .

Product Quality
Customer Service
aldo812
aldo812Sydney, NSW
  • 6 reviews
  • 1 like

No service

published
Product Quality
Customer Service
Frank
FrankGreater Melbourne (Outer), VIC
  • 4 reviews
  • 5 likes

Delayed shipment of damaged item

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Ant
Ant
  • 3 reviews
  • 1 like

Avoid Baby Kingdom and UppaBaby!

published
Product Quality
Customer Service
Patty
PattyPerth, WA
  • 6 reviews
  • 1 like

Terrible service and damaged items

published
Product Quality
Shipping
Vixy
VixyNorthern Region, NSW
  • 2 reviews
  • 1 like

Fast and Easy

published

I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.

Product Quality
Shipping

Terrible service

published

Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again

Incentivised ReviewNo
Maria Conti
Maria ContiSydney, NSW

Great assistance and service

published

We had a lot to buy and no idea where to start. The service was excellent! Served by a lady called Bini she was able to give us comparable information between brands to help us make our decisions. Made the entire process much easier

Product Quality
Customer Service
Sil
SilSydney, NSW
  • 4 reviews
  • 8 likes

Disgusting service Alexandria

published
Product Quality
Customer Service
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Questions & Answers

gondy_2
gondy_2asked
Online store

Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me

1 answer
Pree
Pree

Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .

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