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Got what we ordered in a timely way
We ordered an item online, we got exactly what we ordered within a week (we're in Victoria). No issues at all, would use again.
Unhappy with the service
Dissatisfied with the customer service experience I experienced today at the outlet in chullora from the on duty manager.
I am a regular customer of baby kingdom and happen to have purchased most of my baby needs from your store.
This is regarding a wrong product being given to me from the store by one of their staff.
And as I got to find out I had been given the wrong product instead of what I wanted, I attempted to return it the next day but the manager refused to change it, I explained to her that I have not used it, I just open to see what ...
Boxing day sale purchase-quick delivery
Ordered a bugaboo bee 6 pram during the boxing day sale with bonus cup holder. Received order confirmation however the website doesnt have an order history section. Visited the alexandria store on the following monday (Public holiday) however they said online store is seperate to the store however they know that the online store received thousands of orders since boxing day so i should receive an email soon. The bugaboo pram online said “in stock. When sold out due in early February 2021“ so i expected my pram to be delivered in february. But t...he manager of the store reassured me that i should receive something soon about the order. The very next day received an email that my order has been dispatched and received my pram and bonus cup holder the next day (wed). Would be nice if the website had an order history section, but overall very happy so far with baby kingdom!
Boori Natty Cot Bed says “in stock online” but not in stock won’t be till November. No order confirmation despite contacting 3 times, they asked me to send them an email?
- Physical store
It's been great so far
I am a first time mom and Baby Kingdom in Alexandria was one of the stores I visited. I am really happy with their service.
Even on the busy days (weekends) if you're patient enough someone would come to you and try to help you. They don't push stuff at you. They try to understand you needs, environment and show pros and cons of products.
My sister also ordered an item online for me. Online experience was also great. I remember contacting someone over the phone regarding the click and collect. She was super friendly.
So far my experience with Baby Kingdom has been five stars and I don't think I will shop anywhere else.
Confirmed purchase online - never sent and apparently out of stock!
Really Unhappy with the online service. My friend had a gift registry with them, I ordered 2 items - 3 weeks out from the baby shower. Closer to the date I realised they had never sent me the items, I called them to chase this, and a sarcastic unbothered person told me that 1 of the items was out of stock. I asked when will it come in, and she didn't know. She looked at her stores and told me no one was carrying it. Why would it be on the gift registry, and how could I go through the motions of purchasing the item if it was out of stock?? I sti...ll had another item that was in stock that I purchased, though they didn't even send that to me. They said I could go into a store with credit, I told them I rather shop somewhere else and get what I thought I purchased! I asked for my refund and that also takes 5 days to get back to me. Don't register with them, and don't buy anything online with them! Terrible customer service and they don't even follow up with orders from there mistake for a dated registry! Really unhappy and don't know how business survive with poor help and communication. Rant over!!
Terrible customer service
Really bad service no one greeted me , I had to go back and fourth to the counter to ask about product knowledge . Staff had very poor knowledge about the products I was after .
She was pushing me towards certain brand. Super disgusting and terrible experience will never go back again to that store .
Baby Kingdom Alexandria
First time visit to this store on a Saturday, before Covid-19 was a thing, we arrived 25 minutes before closing, looking for baby capsule padding. Three staff members at the car seat section are happily talking to each other whilst we were trying to find the right padding for our baby capsule in the racks a bit further down from the car seat section. After a bit of searching we found what we were looking for, choose one and picked up a couple of other items as well. Then, one of the staff members that had just spent 15 m...
Delayed shipment of damaged item
We bought a Mother's Choice Adore Car Seat from their online store on 30 Jun. We were later told the item was out of stock. 20 days later, I had to follow it up via email when we would expect the car seat.
On 30 Jul, we were delivered the item but the box have been totally ripped on one side (see photo). You probably could remove the item from the box through the hole on the side of the box.
The courier (StarTrack) tried to leave the box at our front door with the damage on the box facing away from us. Luckily, I managed to call him before ...
Avoid Baby Kingdom and UppaBaby!
Do not purchase a pram from this company. By far they are one of the worst companies I have dealt with along with @babykingdom who we purchased the pram from initially and planned to use it for years to come (hence why they upsold us to the double pram).
We purchased the pram in 2018 and had 6 months of use before it failedBabyKingdom has had it since.
After 6 months of use of our $1500+ pram the brakes failed and frame had major issues. At one point the pram stated rolling towards the road with the brake on!
When I got in contact with @babyk...
Terrible service and damaged items
I ordered a love n care bassinet from them two or so months ago. Item came damaged and took about 3 weeks to arrive. After I notified them it took another two weeks for them to do anything about it and then they expected me to return it for a refund. They offered me two different return ideas. One return the whole product even though I’m heavily pregnant and they were the ones who sent it damaged or 2. Accept a replacement part and $50 refund. It’s now been another 2 weeks and I have recieved the replacement part but no refund. I have been ema...iling them about it and basically they are saying because I have a case with PayPal they can’t send me the refund !! Like why offer it then ??? I’m not taking the case off until I get my refund. I still have a few things to buy but no matter the price will never buy from here again. Terrible service getting totally stuffed around and they are rude about it !!! Do not buy from them !! Avoid avoid !!!
Fast and Easy
I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.
Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again
Great assistance and service
We had a lot to buy and no idea where to start. The service was excellent! Served by a lady called Bini she was able to give us comparable information between brands to help us make our decisions. Made the entire process much easier
Disgusting service Alexandria
I purchached a joie nitro stroller from Alexandria.
The staff were helpful in the start put the stroller together for me and all was fine.
A few weeks later I am in Costco my sons asleep he turns a little and the pram flips up, my son in hesterics for an hour and i rush back to the store after 2 phone calls explaining what had happened. The pram was reviewed and deemed fine I disagreed as this pram is supposed to be from new born onwards now I would be so worried if this was something that could happen to a newborn! I spoke to [Name Removed] ...
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
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