- Baby Kingdom
Items delayed, but good prices
I purchased a baby cot & chest of drawers online. As one of the items was out of stock the website read that there would be a delay of 2-3 weeks, unfortunately the items have taken 7 weeks to date and there was a lack of communication from the company regarding the delay. I reported the issue a few times and eventually an employee contacted me with a resolution which I am happy with. The store has great prices compared to some other websites but be prepared for delays if the items are out of stock.
Excellent staff “Janice”
We just want to commend your employee “Janice” located in Alexandria.
She is a gem! Exceeded our expectation. My husband and I are very thankful to her. She really helped us alot when we were there.
I hope all employees are like her! Very dedicated and very helpful!
Mr & Mrs Stenos
Best Service & great prices
Went to Baby Kingdom at Castle Hill with my sister as she is having her first baby- she wanted to purchase all of her baby goods in one store & had been to other baby stores recently, only to turn on her heels and walk out after being ignored and basically been given zero customer service!
We were greeted at Baby Kingdom by Helen, one of the workers there & what a lovely woman she was!
She was friendly, knowledgeable, extremely helpful, she was genuine & helped with cots, change tables, prams, car seats- you name it! Honestly, her brillia...
Excellent!! Best baby shop in Sydney
Definitely the best baby shop in Sydney. Happy to drive 45 minutes (as opposed to 10 minutes to my closest competitor store) for the range, and the fantastic customer service. As a first time Mum, all the staff I’ve interacted with on the numerous visits have been more than helpful.
AMAZING - Such a great Shop
This shop has to have the best customer service I have ever come across. The staff were super helpful and extremely experience. SO MUCH BETTER THAN BABY BUNTING. (they were horrendous).
Waiting period is worst-staff or manager doesn't care
I placed an order for pram.
First they said 4 weeks waiting period.
Again they said additional 2 weeks.
And now they saying another 4 weeks- and they still don't guarantee even this timeframe.
Forcing me to cancel my order or take another pram. None of the staff follows up if the delivery has arrived or not and they don't even bother to inform the customer on the delay unless you call them. Unfortunately the baby kingdom in Bankstow - doesn't care for customer satisfaction.
August 4th 2017 Update: Thank you Store Manager for acknowledging my review
Thank you Store Manager (Bankstown).
For following up on the delivery of my pram. ...
Great store! Excellent Service
I can not speak highly enough of the staff and customer service at the Alexandria store. We have purchased all of our baby equipment from this store and is the only store I will go to now. Thank you for making shopping there so exceptional! I was in there over the weekend purchasing a travel stroller and the staff were so incredibly helpful and accomodating of my choices! Thank you.
You want Great service ask for Susan C
Went to the Bankstown store 3 times in the last few months. I have found her to be very knowledgeable on all the baby products I enquired about and purchased.
Thank you for making my shopping experience easier as being pregnant is very hard to be decisive you made it easier for me.
Castle Hill - Got pounced on by 7 workers in 5 minutes!
I went into the Castle Hill store. Upon entering the store there was a security guard to the left (that's fine) and a shop assistant right in the middle of the entrance. You could not walk past her until she asked you what you were looking at today. Following this i had 5 shop assistants approach me one after the other asking me if i needed any help. I was very polite said no thank you just wanting to have a look with prams. Well it nearly killed them. I had 3 of hem standing 2 meters away from me staring me down as i looked at prams. Eventuall...y one cracked it and just took over and a pram i was looking at, telling me it matched the colour of my child's eyes, asking me child's name. I was so uncomfortable i left and got the pram i wanted from toys r us where i was left alone and choose without being annoyed. I need to go back to the store to buy something and I'm dreading it!
Huge range, fantastic service and items on special
Twice I have been to Baby Kingdom to buy several big items. Years ago for my grandsons room and this time to Alexandria with my daughter who's execting. We wanted to go to the place with the biggest choice to try out prams, baby carriers, look at carseats etc.
Salesman Kyp spent soo long with us trying out different things. He was completely patient, helpful and if he didnt know an answer to a question he went to someone else to find out. It was very refreshing to get such personal service and not feel rushed. When we walked away having purch...
I went to the alexandria store a few times to buy a bugaboo pram and most of our other baby stuff. Some of the staff are great - really knowledgeable and nice - others are incredibly uninformed, uninterested and plain rude - when I bought my pram, it was on a 15% sale for a couple of weeks already yet the sales woman was unaware of the sale and wanted to charge me full price - I had to tell her that that's not right - she then went to ask someone and corrected the price but did not apologise for making the mistake and treated me as if I am a be...ggar for wanting the correct price! I think some of the sales staff need to be better trained. I have so far not returned anything, so cannot say how they are in that respect. Stock wise, they have a good and wide selection of goods - so it's a good one stop shop.
Excellent service, wide range of goods
I love Baby Kingdom, last week I purchased a Baby Jogger and some bits and pieces and was very impressed with the service. We were asked quite a few times if we needed help but they weren't pushy about it and when we finally did buy our products it went very smoothly with a friendly easy going salesman. The range is terrific at the Alexandria store, every brand I could think of and the prices are great.
- Baby Kingdom
Excellent customer service.
At the Alexandria store. Very happy - felt very comfortable spending 1000's of dollars in the first visit. Highly recommended - Well done Nicolette and Robby!
Great customer service - above and beyond!
Being my 5th baby i have been to many, many baby stores in my time. Some have great service and others very crappy! I have to say that Baby Kingdom has been exceptional. I recently purchased a pram from the store in Castle Hill and had a great experience. The lady who served me was wonderful - honest and patient with me while I tried a few prams in my boot to see if they fit and finally decided on one, while wrangling my 2 yr old and 4 week old. They even allowed me to change my bub in their store with no fuss.
One of the most amazing things ...
Friendly, helpful service. Knowledgeable staff.
I have visited all the major baby stores in several locations around Sydney and have found Baby Kingdom the best of the lot. Both the Bankstown and Alexandria stores stock a large range and are competitive on pricing (I haven't visited the Castle Hill Store). We managed to get our bugaboo pram, bedding and other accessories on sale and were helped by staff who showed us options (including how to save). In the case of the pram it was discounted and we were able to further negotiate. I would have happily bought both the cot and car seat here howe...ver I was after older models which they I longer stocked and so had to find more run down stores which move stock slower to obtain them. I generally buy outright but had a layby on the pram (as the bugaboo warranty starts from the day you fully purchase and I bought it 6 months before I was due meaning outright purchase would be 6 months wasted warranty). The layby was hassle free and the staff friendly when I paid and picked it up. I cannot fault.
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .
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