Selling product out of stock
I have placed an order of a baby bath on 18/11/18, after a week on 23/11/18 I havent received any email so I rang and got advised it’s out of stock. Finally it got sent out via Australia Express Post but to a wrong address. On 7/12/18 I finally received the bath and it just looks like a second hand one (I wish somewhere I can upload picture, 9 black scratches all over the bath with no wrapping in the box). 19 days delay and with a product quality like this, my worst online shopping experience so far!
Great quick delivery and customer service
Michael was very helpful when we were unsure how to make the recline function on the pram we bought work.
Questions & Answers
I recently ordered a pram and I received an email requesting for a copy of the ID to match the card used to purchase the pram to be sent through first. This has made me very iffy as I've never had to do this with online ordering before.
Anyone had to do this?
Yes I did too and it's fine. Just show your ID card not the bank card, so long as you used your bank card. If you used someone else's then use their ID card
Yes I was asked as well. It was due to online credit card fraud. I called them and had a chat. Was gthappy with the explaination & I sent them my Medicare card. My item arrived a few days later as pro...mised. Have bought a few things from them now. no problems
Get an answer from our members and Baby Online Direct representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.