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Baby & Toddler Town

Baby & Toddler Town (page 2 of 9)

2.2 from 163 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
41
4 star
7
3 star
6
2 star
4
1 star
105

Jacinta

JacintaGreater Melbourne (Metropolitan), VIC

Will never shop here again

published

I purchased a stroller online. A later email informed me that there was no stock available and wait time was up to 3-4wks. Two months later and nothing. I was promised that I would be updated on my order. No call back or reply to my email. Rude sales staff could not care less. You should not be able to sell items that you do not have without any notice beforehand that there is no stock and NO ETA on wait time. Do not waste your time or money on this company.

Product Quality
Return Claim MadeNo

Rachael C.

Rachael C.South East Queensland, QLD

Took my money, item out of stock!

published

My first shopping experience was great, so when it came to buying a second car seat I came straight back. How silly I was... despite the website saying the item was in stock I got an email saying they were out of stock and it would be another 2 to 3 weeks. I emailed and apparently stock should be in next week. Quite happy to charge my credit card but not deliver as promised. Should have paid the extra nine dollars and gone with Baby Bunting.

Return Claim MadeNo
Snicklefritz

SnicklefritzGreater Melbourne (Metropolitan), VIC

  • 3 reviews

In Breach of Consumer Laws

published
Return Claim MadeNo

I wish I could rate it 0 stars

published

We spent a large amount of money on a 3 in one buggy purchase for what will be our first child. This was nearly 3 months ago. They told me it was out of stock after I'd ordered, that it'd be back 2-3 weeks later. This date came and went, and I keep chasing it up and it's still not in stock. At this rate I will not have it in time for our baby. No compensation or solution offered.

Return Claim MadeNo

Amy

AmyNorthern Region, NSW

  • 2 reviews

Great prices and fast shipping!

published

I’ve now made multiple purchases from baby and toddler town online and highly recommend! Coming from a town without any big stores or specialty baby stores the massive savings and free delivery is an added bonus! Recently I have purchased and infasecure Quattro Vogue after my baby outgrew his capsule! I love it, perfect with my toddlers evolve vogue also from baby and toddler town. Did I mention fast & free shipping? :)

Product Quality
Return Claim MadeNo

Emily H.

Emily H.South East Queensland, QLD

Amazing customer service

published

I ordered a second seat for my strider compact deluxe, but couldn’t add to my cart for shipping. I called to ask why and they fixed the issue making it able for me to purchase and have posted. Amazing service and extremely helpful staff. Quick post. Highly recommend.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Aro Qin

Aro QinSouth East Queensland, QLD

Very good deal, and nice customer service!

published

Wanted to purchase a Bugaboo stroller because Baby & Toddler Town had such great prices and I had a physical gift card as a baby shower present. I couldn't use the gift card anywhere as there wasn't any stores in Qld but the customer service lady was so nice and understanding over the phone and helped me to put it through. The stroller was out of stock for a short while but they sent out my stroller as soon as it was back in stock, worth the wait! I'm loving my new Bugaboo purchase from them!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


emma

emmaSouth West, WA

  • Verified customer

Worst experience ever

published

I purchased a baby bag online and a week later they email me telling me it’s out fo stock and will have to wait a month for it to be back. I wait a month and still nothing I have emailed them 5 TIMES OVER 2 WEEKS asking for a refund and have had no reply at all. Worst customer service it has been 6 weeks and they have taken my money and I have received no baby bag at all. Such a scam do not use this site.

Steelcraft Agile Armbar

published

I made an online purchase, which was made easy with reminders and updates throughout the process. Website is fairly easy to use with lots of categories to choose from and filtering options.
Great quality and range of products. Happy with Baby & Toddler Town's service, it was excellent! Fast shipping and free at the time of purchase.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Kristina M.

Kristina M.Sydney, NSW

Do not get a baby Registry here!!!!

published

Registry service is terrible!!! Their website does not list items as out of stock. So your guests can purchase items and then not receive them in time for your shower. You don’t get email notifications when someone purchases from your registry. They don’t offer a gift wrap service for your guests purchases.
Customer service experience terrible

Return Claim MadeNo

Great if you know what you want to purchase!

published

The product I have bought from Baby and Toddler Town has worked well! Quality manual breast pump that has done what it should with no issues. I did my research and knew what I wanted to purchase and therefore did not need to access customer service from the staff. The price was the best at Baby and Toddler Town.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Amy

AmyIllawarra, NSW

Great products, great communication!

published

Bought multiple iitems from Baby and Toddler Town and each time have receive the product in great condition, on time and with excellent communication. Company is easy to deal with and happy to help if need be. I would definitely recommend!

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Kim

KimNortheast, VIC

Quick response time

published

Baby and Toddler Town are a great online shop that provided me with a quick and simple response when I made an error in my order. They assured me that all was correct and I received my product within a few days. Great customer service.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Terrific Website :)

published

I have purchased a few times from Baby & Toddler town after much research and have found the product prices very reasonable with quick delivery. I originally purchased a plate, wooden toy and sleepsuit. I was really happy with the website and purchased more twistshake products (highly recommended) and an All4Ella bun which is awesome! Thank you :)

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

katy.kafe1

katy.kafe1Greater Melbourne (Outer), VIC

Wish I could rate 0 star

published
Product Quality
Return Claim MadeYes
Donna H.

Donna H.Hunter Region, NSW

Re worst company ever....same for me!

published

My experience is identical to the other reviewer 'Worst company ever' I have exactly the same story with completely different products and also wish I had read more reviews. I just called them and asked for refunds for two orders (a significant amount of money). They shouldn't advertise products that can't supply within a reasonable time frame (3 months in my case) particularly for babies who grow rather quickly! I will also go to consumer affairs if my money is not refunded.

Return Claim MadeYes

Great company to buy from

published

Easy to use online interface with quick delivery. They offer Afterpay which is a great benefit for a parent on a low income. Great quality products. Will buy from again


Worst company ever - do NOT order from them!

published
Return Claim MadeNo

Jess

JessCanberra 2600, ACT

  • 8 reviews
  • 2 likes

Great product with fast delivery

published

Baby and toddler town have great sales, offer a rewards system of money off and have fast and affordable shipping! Very happy with my experience at baby and toddler town.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Poor overall customer service and takes months to get items.

published

Page 2 of 9

Questions & Answers

Dakota

Dakotaasked

Has anyone actually received there items?? Despite the mess around from the company?? Did you eventually receive it?

3 answers
Rachael C.
Rachael C.

I haven’t received yet but they have dispatched it on the day they said they were expecting stock when I enquired, so fingers crossed I get it soon!

Dakota
Dakota

I ended up getting a refund

Danielle W.
Danielle W.

I received only 2 out of 4 items I paid for.... 2 months later?!? Zero email correspondence, simply received a refund with no correspondence telling me the other two items were no longer on stock. Shocking service, I am so angry. Never ever shopping with them again.


Dakota

Dakotaasked

Did anyone receive there refund ?

2 answers
Snicklefritz
Snicklefritz

I have not received any response to my emails. I have lodged a complaint with fair trade.

Dakota
Dakota

Thanks. I actually called them 3 times this morning, got a bit angry and they offered a refund. And I have now got my refund 3 hours later. I would definitely be calling them


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CategoryMother & Baby Shops

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