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Baby & Toddler Town

Baby & Toddler Town (page 3 of 9)

2.1 from 179 reviews

Reviews

2.1

179 reviews
5
(41)
4
(7)
3
(6)
2
(4)
1
(121)
  • Product Quality
    3.1 (37)
  • Return Claim MadeYes (9) · No (66)
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Amy

AmyNorthern Region, NSW

  • 2 reviews

Great prices and fast shipping!

published

I’ve now made multiple purchases from baby and toddler town online and highly recommend! Coming from a town without any big stores or specialty baby stores the massive savings and free delivery is an added bonus! Recently I have purchased and infasecure Quattro Vogue after my baby outgrew his capsule! I love it, perfect with my toddlers evolve vogue also from baby and toddler town. Did I mention fast & free shipping? :)

Emily H.

Emily H.South East Queensland, QLD

Amazing customer service

published

I ordered a second seat for my strider compact deluxe, but couldn’t add to my cart for shipping. I called to ask why and they fixed the issue making it able for me to purchase and have posted. Amazing service and extremely helpful staff. Quick post. Highly recommend.

Aro Qin

Aro QinSouth East Queensland, QLD

Very good deal, and nice customer service!

published

Wanted to purchase a Bugaboo stroller because Baby & Toddler Town had such great prices and I had a physical gift card as a baby shower present. I couldn't use the gift card anywhere as there wasn't any stores in Qld but the customer service lady was so nice and understanding over the phone and helped me to put it through. The stroller was out of stock for a short while but they sent out my stroller as soon as it was back in stock, worth the wait! I'm loving my new Bugaboo purchase from them!

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emma

emmaSouth West, WA

  • Verified customer

Worst experience ever

published

I purchased a baby bag online and a week later they email me telling me it’s out fo stock and will have to wait a month for it to be back. I wait a month and still nothing I have emailed them 5 TIMES OVER 2 WEEKS asking for a refund and have had no reply at all. Worst customer service it has been 6 weeks and they have taken my money and I have received no baby bag at all. Such a scam do not use this site.

Steelcraft Agile Armbar

published

I made an online purchase, which was made easy with reminders and updates throughout the process. Website is fairly easy to use with lots of categories to choose from and filtering options.
Great quality and range of products. Happy with Baby & Toddler Town's service, it was excellent! Fast shipping and free at the time of purchase.

Kristina M.

Kristina M.Sydney, NSW

Do not get a baby Registry here!!!!

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Registry service is terrible!!! Their website does not list items as out of stock. So your guests can purchase items and then not receive them in time for your shower. You don’t get email notifications when someone purchases from your registry. They don’t offer a gift wrap service for your guests purchases.
Customer service experience terrible

Great if you know what you want to purchase!

published

The product I have bought from Baby and Toddler Town has worked well! Quality manual breast pump that has done what it should with no issues. I did my research and knew what I wanted to purchase and therefore did not need to access customer service from the staff. The price was the best at Baby and Toddler Town.

Amy

AmyIllawarra, NSW

Great products, great communication!

published

Bought multiple iitems from Baby and Toddler Town and each time have receive the product in great condition, on time and with excellent communication. Company is easy to deal with and happy to help if need be. I would definitely recommend!

Kim

KimNortheast, VIC

Quick response time

published

Baby and Toddler Town are a great online shop that provided me with a quick and simple response when I made an error in my order. They assured me that all was correct and I received my product within a few days. Great customer service.

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Terrific Website :)

published

I have purchased a few times from Baby & Toddler town after much research and have found the product prices very reasonable with quick delivery. I originally purchased a plate, wooden toy and sleepsuit. I was really happy with the website and purchased more twistshake products (highly recommended) and an All4Ella bun which is awesome! Thank you :)

katy.kafe1

katy.kafe1Greater Melbourne (Outer), VIC

Wish I could rate 0 star

published
Donna H.

Donna H.Hunter Region, NSW

Re worst company ever....same for me!

published

My experience is identical to the other reviewer 'Worst company ever' I have exactly the same story with completely different products and also wish I had read more reviews. I just called them and asked for refunds for two orders (a significant amount of money). They shouldn't advertise products that can't supply within a reasonable time frame (3 months in my case) particularly for babies who grow rather quickly! I will also go to consumer affairs if my money is not refunded.

Great company to buy from

published

Easy to use online interface with quick delivery. They offer Afterpay which is a great benefit for a parent on a low income. Great quality products. Will buy from again

Worst company ever - do NOT order from them!

published
Jess

JessCanberra 2600, ACT

  • 8 reviews

Great product with fast delivery

published

Baby and toddler town have great sales, offer a rewards system of money off and have fast and affordable shipping! Very happy with my experience at baby and toddler town.

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Poor overall customer service and takes months to get items.

published
Aleisha N.

Aleisha N.Mid North Coast, NSW

Best price but slow postage

published

Bought a Valco Snap Ultra Tailormade. Got it for a great price and I'm very happy with it. I was disappointed that it took a month to be delivered though. Despite being in stock, It took 3 weeks to even be shipped from the warehouse.

Good product!

published

I bought a shnuggle bath from here. It was on sale so I bought it with discounted price and delivery took about 2 weeks. Worth waiting :) I would shop here again.

Good shop

published

We bought a product online after it says it was in stock. However, they email a week later to say it was a mistake and it will take a month to be restocked and posted to us. We got an email a month after to say the product will be delivered within a week and it was. We were disappointed at first but they kept to the timeline and product was delivered successfully.

Emily

EmilySydney, NSW

Great store! Large range and helpful staff!

published

I purchased all the big ticket items for my first child at the Marsden Park store. The range of products is huge and the staff have extensive knowledge of all the products they sell. I bought my cot, change table,port-a-cot, pram and car seat from here and always had excellent customer service. I live close by so I always opted to get a call and pick up the products in-store. My bub loves all her things.

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Questions & Answers

Al R.

Al R.asked

Hi everyone, Has anyone had any progress with speaking to Fair Trading?
I lost $1500 on a bugaboo, received an email saying it was on back order for 2-3 weeks, was provided a $50 voucher which I used and topped up with more money to order Bugaboo accessories, only to AGAIN receive an email saying all items were on back order 2-3 weeks (all paid for with debit card so my bank has no options for me).
From these reviews it appears the store was knowingly selling stock they never had or couldn't fulfill.
This appears to have been going on for 6 months +, which surely must be illegal?

4 answers
Vab608
Vab608

The company is in liquidation. Did you receive an email from them to advise the matter? Bad luck to me too, I lost $1010 for Egg stroller. I paid by Zip not credit card & could not get money back as could not dispute or reverse transaction. Extremely angry but ...what can we do?

Al R.
Al R.

Yes I did.. I was more curious around whether fair trading could do anything as it sounds as though they had been trading insolvent with knowledge they had no stock for months and months... I cant believe we have no protection as consumers if not using credit!

Vab608
Vab608

What did you pay to them? Credit card? Did you lodge any dispute? I know, they are worst than a theft. Trading no stock & trying to take our $$$ as much as possible... Now they priority pay for secured debtors, employees but not us...

Dakota

Dakotaasked

Has anyone actually received there items?? Despite the mess around from the company?? Did you eventually receive it?

5 answers
Rachael C.
Rachael C.

I haven’t received yet but they have dispatched it on the day they said they were expecting stock when I enquired, so fingers crossed I get it soon!

Dakota
Dakota

I ended up getting a refund

Danielle W.
Danielle W.

I received only 2 out of 4 items I paid for.... 2 months later?!? Zero email correspondence, simply received a refund with no correspondence telling me the other two items were no longer on stock. Shocking service, I am so angry. Never ever shopping with them again.

Dakota

Dakotaasked

Did anyone receive there refund ?

2 answers
Snicklefritz
Snicklefritz

I have not received any response to my emails. I have lodged a complaint with fair trade.

Dakota
Dakota

Thanks. I actually called them 3 times this morning, got a bit angry and they offered a refund. And I have now got my refund 3 hours later. I would definitely be calling them

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