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Baby & Toddler Town

Baby & Toddler Town (page 4 of 9)

2.1 from 179 reviews

Reviews

2.1

179 reviews
5
(41)
4
(7)
3
(6)
2
(4)
1
(121)
  • Product Quality
    3.1 (37)
  • Return Claim MadeYes (9) · No (66)
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Worst service

published

Ordered a bassinet online and then got an email weeks later saying it was out of stock. Didn’t arrive in time for my baby shower, and they kept saying the order had been delayed- decided to get a refund as couldn’t keep waiting around having no where for baby to sleep.

Lynda

LyndaHunter Region, NSW

So happy with the baby seat :-)

published

I purchased the Infasecure Lux II (in purple) and am so happy with it. Even though I had to wait for a few weeks for stock to arrive, I was kept informed by Baby & toddler Town. Would recommend this store to anyone :-)

sammy

sammySydney Surrounds, NSW

  • 3 reviews

Visit the store do not order online .

published

I ordered online over 2 months ago and still dont have my high chair its getting beyond a joke now. Call the store they say call the online team call the online team they say call the store.

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Rosha

RoshaGreater Melbourne (Outer), VIC

  • 2 reviews

Great service!

published

Baby and toddler town have been prompt and reliable- and very quick with timeframes for items not in stock. They have a fantastic range and fantastic prices with very reasonable delivery charges! Highly recommend- I have purchased many items from them, and will continue to do so in the future

Ems19

Ems19South East Queensland, QLD

  • 2 reviews

Baby & Toddler Town

published

I just wanted to put up a quick review about Baby & Toddler Town. My husband and I purchased all our big ticket baby items for our gorgeous little girl. Car seat, pram, cot, bath, bedding, camera and clothes just to name a few. We’ve ordered both online and within their Underwood store. Staff were always extremely friendly and helpful. Products were always priced well and we have loved all the items we have purchased. I highly recommend this store for all your baby needs!

Excellent customer service

published

I ordered several items and while one was initially out of stock I was quickly advised of this. Best to pick up the phone to speak to someone as I found everyone I dealt with to be very friendly and helpful. Even though I erroneously order 2 of my 3 items (one by mistake and one by not reading the description fully) they were happy to exchange one for the correct item and refund the other that I did not need. Great to deal with.

Elidia

ElidiaMetropolitan Adelaide, SA

  • 13 reviews

Beware and listen to reviews!

published

As described in many reviews here, I placed more order only to be sent an email to say it is out of stock and would not be delivered for 2-3weeks - I have sent two emails to ask that my order be canceled effective immediately and that i receive a refund. I have now received an automated email telling me they are experiencing higher than usual email traffic and they are unsure when they will be able to reply????!!! - no wonder as to why that is. I shall update once I have had contact with them.

I have since found out through their website that they have gone into receivership - I have been asked to complete a returns claim through my bank. I doubt I’ll be receiving my money back. Do not order from them!

Kristy

KristySouth East Queensland, QLD

Never again! Would rate 0 stars if I could!

published

Ordered a car seat 17th July, still haven't received it. Messaged them on Facebook with a generic reply that someone will contact me. I was at work when they called so couldn't pickup and they still haven't followed it up. Horrible service. I need this car seat and they don't seem to care.

CJT

CJT

  • 3 reviews
  • Verified customer

Don't Purchase Anything From This Business!

published

Just like other reviews I was told my items are not in stock & have to wait 3-4 weeks & I'm still waiting
*they are quick to take your money & you get bs & a headache in return*
Go to baby bunting, kj essentials,
Tiny fox, ebay,
Anywhere but baby & toddler town!!!!
It's absolutely appalling how they treat their customers, most who are mums & dads that need their items asap!
We are under enough stress! B&tt just add to it!

Please do not waste your time & money!!!

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YC

YC

  • 2 reviews
  • 2 likes

Disappointing delivery service and staff communication

published

Ordered a baby carrier. Not advised that the company had no stock and that needed to order from manufacturer. No communication over a week regarding dispatch.
Attempted to email twice in 7 day span and nil response.
When I was able to get someone on the phone they advised it would take a further 2 weeks before I would receive my item.
Poor service and delivery.
Will not be purchasing from this company again!

Will not use this store again.

published

To buy from baby and toddler town,the staff are rude,have to wait weeks and weeks for products,overall very dissapointing,don't think I will buy from the Marsden park store again.staff put things to the back burner,You never hear back from the store,very poor I must say,especially money my daughter and myself spent on products and order.

Brett

BrettSydney Surrounds, NSW

  • 12 reviews
  • 7 likes

Just Plain Bad

published

DO NOT do business with this company!

published
Jerem

JeremSydney

  • 2 reviews

Let me order while out of stock

published

Go to baby bunting- STAY AWAY

published
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Sam M

Sam MHunter Region, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Avoid online store

published

I purchased mid-May, and the next day received an email to say unfortunately my purchase was out of stock and to expect it early June.
I had no further contact from the company unless I contacted them. I have now (early July) cancelled my order and purchased from another company, who posted me the item within 2 business days.
I emailed to cancel my order, and called twice before the order was finally cancelled and refunded.
Very disappointing overall as there is no indication on their website that you are entering into a “pre-sale” and one would assume they have the merchandise in stock that you are ordering.

Jordo92

Jordo92South East Queensland, QLD

DISGRACE!

published

don’t buy from here

published

7 weeks ago I paid in full for a city select jogger , still haven’t received it. Tried contacting they received email saying mid June , still nothing . No response to any of my communications since. Pretty much theft at this point

Kim

KimSydney Surrounds, NSW

Nothing but disappointment

published
BabyBabyBaby09

BabyBabyBaby09South East Queensland, QLD

Maybe I was one of the lucky ones?

published

I ordered a valco baby snap ultra pram through Baby & Toddler Town and then read reviews about the company and instantly had my doubts about how long it would take for me to receive the item/ if I would receive it at all. However, I can happily say that 4 business days later my order has arrived with no issues at all. I’m very happy with my order and the turn around time it took to receive the order. however I doubt I will order through them again as I don’t want to chance it given their seemingly common issue of not being able to fulfill orders in a timely manner.

Page 4 of 9
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Questions & Answers

Al R.

Al R.asked

Hi everyone, Has anyone had any progress with speaking to Fair Trading?
I lost $1500 on a bugaboo, received an email saying it was on back order for 2-3 weeks, was provided a $50 voucher which I used and topped up with more money to order Bugaboo accessories, only to AGAIN receive an email saying all items were on back order 2-3 weeks (all paid for with debit card so my bank has no options for me).
From these reviews it appears the store was knowingly selling stock they never had or couldn't fulfill.
This appears to have been going on for 6 months +, which surely must be illegal?

4 answers
Vab608
Vab608

The company is in liquidation. Did you receive an email from them to advise the matter? Bad luck to me too, I lost $1010 for Egg stroller. I paid by Zip not credit card & could not get money back as could not dispute or reverse transaction. Extremely angry but ...what can we do?

Al R.
Al R.

Yes I did.. I was more curious around whether fair trading could do anything as it sounds as though they had been trading insolvent with knowledge they had no stock for months and months... I cant believe we have no protection as consumers if not using credit!

Vab608
Vab608

What did you pay to them? Credit card? Did you lodge any dispute? I know, they are worst than a theft. Trading no stock & trying to take our $$$ as much as possible... Now they priority pay for secured debtors, employees but not us...

Dakota

Dakotaasked

Has anyone actually received there items?? Despite the mess around from the company?? Did you eventually receive it?

5 answers
Rachael C.
Rachael C.

I haven’t received yet but they have dispatched it on the day they said they were expecting stock when I enquired, so fingers crossed I get it soon!

Dakota
Dakota

I ended up getting a refund

Danielle W.
Danielle W.

I received only 2 out of 4 items I paid for.... 2 months later?!? Zero email correspondence, simply received a refund with no correspondence telling me the other two items were no longer on stock. Shocking service, I am so angry. Never ever shopping with them again.

Dakota

Dakotaasked

Did anyone receive there refund ?

2 answers
Snicklefritz
Snicklefritz

I have not received any response to my emails. I have lodged a complaint with fair trade.

Dakota
Dakota

Thanks. I actually called them 3 times this morning, got a bit angry and they offered a refund. And I have now got my refund 3 hours later. I would definitely be calling them

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