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Pros
Lightweight design
Smooth to manoeuvre on a variety of surfaces
Range of pram accessories included
Reviewer Photos & Videos
ALIL022021Sydney, NSW
Faulty product and no Customer Service
I received the Rover 2019 Stroller+Bassinet set shortly after ordering and it looks like it's good quality but that's where it all ends.
Upon setting it up I discovered one of the connectors on the Bassinet that slots into the pram frame is at the wrong angle and so it is impossible to attach it. I emailed the company on Wednesday and almost everyday asking for an update but there was no response whatsoever. There was no phone number to contact them on. I even reached out using Messenger and using another email address on its website, it's all ...
Purchased in February 2021.
1 comment
Zeena HannaSydney, NSW
Worst $850 I Have Spent.
Pram does not roll along smoothly in a straight line. It’s very hard to steer.
Numerous emails have been sent back and forth and I keep getting generic emails sent back to me saying the same thing over and over again.
Beyond frustrated.
Worst money I’ve spent.
Second baby and I shouldn’t stuck to the big name brands.
Beyond disappointed.
Don’t waste your money.
Purchased in July 2020 for $850.00.
2 comments
Babybee P.Babybee
Hi Zeena,
Thanks for taking the time to review and sorry to hear you haven't had the Babybee experience we want all our customers to have.
Being an online store, we do require video and images be sent...
How do I take an image or a video of something that needs to be felt?
I’ve taken video...I’ve sent images and it keep getting the same generic email back.
I can’t do with the back and forth. It got me nowhere.
Hayls Western Australia
- Rover 2019
- Verified purchase
Pram good, customer service poor
Basically the title says it all. Pram is fine, took 2 weeks to arrive. Customer service was crap and because of that, I will not be purchasing from them again.
Purchased in November 2020 for $900.00.
1 comment
Babybee P.babybeeprams
We are sorry to hear that you had a delay in receiving your pram. Unfortunately, we have had some customers who have reported a delay in receiving their prams due to the overwhelming workload that Aus...
Read moretralia Post has at the current time, and reports from other customers that they have received their pram in record time! We are glad to hear that you like your ROVER though!Originally posted on babybeeprams using our platform
Find out how Babybee Rover compares to other 4-Wheel Prams & Strollers
Know better, choose better.
NOT ALL TERRAIN!!
I bought the rover 2019 for my little one born September 2020.
Sadly did I miss on the page that nowhere does it state how it handles different terrains. I live in rural Victoria and this pram is so wobbly I have found it has almost flipped twice due to the wheels catching and spinning themselves.
The pram is not a one handed push either as if i try to push the pram with 1 hand the front wheels lock and pull to one side, I then have to stop lift the pram unclick the front wheels and put them back in for them to run smoothly again.
I worry so much for the safety of my child as I cannot trust that this pram won't lock or flip as it has a mind of its own.
Purchased in June 2020.
1 comment
Babybee P.Babybee
Hello,
Thanks so much for taking the time to review our ROVER.
We definitely don't advertise that we're an all terrain pram. Our prams have been designed for "urban living" so footpaths, shops and lo...
Daniel O'LearySydney, NSW
- 2 reviews
- Rover 2019
- Verified purchase
You get what you pay for.
There's definitely a reason this pram is significantly cheaper than others on the market with the same features. Overall, there is a massive difference in build quality compared to other pram manufacturers like Bugaboo - just compare all the buttons, mechanisms and the finishes of the plastic parts. The telescopic handlebar has a lot of play and rattles like a cheap suitcase's. The feet of the bassinet were uneven, so it was unstable and would rock like an uneven cafe table when placed on a flat surface. The plastic parts of the pram felt cheap...
Read more and rough and the mechanisms didn't work smoothly. It's not all bad though - e.g. the wheels felt sturdy and smooth. Just be warned that you're not getting a good deal since it's not at the same quality level as the best prams. They charge a non-refundable $25 shipping fee, so it costs money just to take a look at it, and you need to pack it all back up perfectly and carry the big bulky box to the post office to return and get your money back. So the experience is definitely not the same as trying out a pram in the store - there's a lot more work and money involved.Purchased in October 2020 at online for $875.00.
1 comment
Babybee P.babybeeprams
Hi Daniel,
Thanks so much for taking the time to review, and sorry to hear our ROVER wasn't for you and your family. I'm glad you were able to take advantage of our return policy.
All the best with bub!...
Originally posted on babybeeprams using our platform
Disappointed
Disappointed that this is what you get for an $800 price tag.
We purchased the babybee duo and had issues clicking off the brake system, and the basket not folding properly. When contacting customer service they simply told us that this is the way the brake system works, and that we had overloaded the basket. In other words - nothing we can do for you.
What's the point of a 3 year warranty if the supplier just argues that the fault is with us?
Very disappointed to pay a premium price, and receive a sub par quality pram.
Purchased in August 2019 for $800.00.
1 comment
Babybee P.Babybee
Hi Erika,
Thanks for taking the time to review our DUO and I'm sorry to hear you're not loving your Babybee as much as we want all our customers to love their pram.
Our rear wheels have a cog system w...
AKSNortheast, VIC
Was disappointed with this pram
This pram is very clunky. Smooth on perfectly flat ground (Supermarket floors, new asphalt) - but anything with a bump or uneven surface is it terribly rough and noisy (ie. footpath, grass, dirt, gravel) I was told this is normal for the pram. My baby can’t sleep on walks unless I stick to the asphalt walking track as she wakes up with all the bumps - even on the footpath. It also pulls to the left and can not be pushed with one hand! Difficult to enjoy a coffee on your walk when you can’t hold coffee and push and can’t sit in cup holder with all the bumps! Also my baby is 3 months old and too long for the bassinet, the seat is not supposed to be used until 6 months old. The brake is also sticky at times. Very disappointed with this pram!
1 comment
Babybee P.Babybee
Hello,
Thanks so much for taking the time to review our ROVER.
It's not uncommon to feel a slight wobble in your pram. In fact all prams and strollers will have some degree of movement in them as you ...
Laura33Southwest, VIC
- 2 reviews
- 1 like
*edited review*
Lovely pram, so easy and light to lift in and out of car and folds down nice and small! Will definitely hold on to this one for next bubba! I always get comments about how nice it is! The wheels are smooth and also good shelter from the wind etc!
*edit*
6 months down the track and we have had wheels fall off, the Frame creeks and the wheels rattle. Babybee requested some photos which was then shown that the frame needed to be replaced. After fighting this for months and having to buy a new pram I requested a refund instead of new frame. Which w...
Purchased in January 2020 at Babybee.
4 comments
Babybee P.Babybee
Thanks Laura!
Babybee P.Babybee
Hi Laura,
It's disappointing to see you edit your review as I've just looked over your latest correspondence around the front wheel issue and your issue was dealt with and the new frame sent as soon a...
Instead of a frame we would have just preferred a refund due to not wanting to use the pram anymore due to a wheel falling off and a creaking frame. Even though your sending a new one (which we won’t ...
Read morebe using) I feel no longer safe using! Maybe on your description of pram you should say “if you live near the beach not suitable for you” and if the rattling wheels etc is normal you might want to add that in there too as it’s hard for a baby to sleep in it. Did you look at my video? What an embarrassment walking with that racket going on. Great refund policy you got going thereKirstySouth East Queensland, QLD
- 8 reviews
- 3 likes
Customer Service Poor
I purchased a BabyBee Pram. I emailed the next day and asked for the order to be cancelled as I had been given another Pram. I was told the order was suppose to ship that day but they would try to stop it. Obviously the Pram was sent because it is SO hard to ring the dispatch and ask for them to remove that. They can only email them and hope for the best.
The Pram arrived a week later and I declined delivery as advised. This shows on Australia Post tracking. By showing this, I clearly have never had any contact with the Pram, opened it up etc...
Read more and it is on its way back to sender. Now the Pram is missing, sent to Melbourne, then back to Brisbane and now just hanging out somewhere unknown, and I’m continuing to have Afterpay payments deducted. I contacted BabyBee customer service who tell me they will get back to me when they hear from Australia Post. I contact Australia Post who tell me that they can’t help me and the sender needs to deal with them and lodge a claim for a missing item. So I email BabyBee and explain our financial situation has changed and I can’t afford to continue to have these payments deducted and desperately need the refund. BabyBee never even acknowledge this. Obviously I’ve never touched the Pram and it is now their responsibility now that it is being returned to them. They need to lodge a claim with Australia Post, yet they believe it is acceptable for them to continue to charge me and refuse to refund until they hear back from Australia Post which could take days or weeks at the moment.1 comment
Babybee P.Babybee
Hi Kirsty,
I'm sorry you didn't have the Babybee Experience we would have hoped for.
I am surprised to see this review, as I know that our team was working incredibly hard to get the answers we were a...
Find out how Babybee Rover compares to other 4-Wheel Prams & Strollers
Know better, choose better.
unhappyHunter Region, NSW
Worst Pram Ever- Do Not Buy!!!!
Worst pram ever. We bought this pram thinking we didn't need to spend a lot on a good one. How very wrong we were. Within THREE weeks, the basket broke, the front wheels would lock automatically so it doesn't turn anymore, the whole pram wobbled and squeaked, I could go on and on. The customer service is APPALLING. They have literally told me that it isn't sustainable for their business to give refunds even though the faults with the pram are major safety hazard faults. There is no number to call to resolve any issues. I have ended up taking it...
Read more to department of fair trading and it still hasn't been resolved. I have now been in contact with other customers that have had same issues (after the company telling us ours were stand alone issues) and taking it to a tribunal in order to get our money back. I have also been let on that their reviews are paid reviews, hence the good rating. Yet to meet someone happy with their Babybee pram. We buy prams for our first bub thinking it'll last the life span of us having babies and using the same pram throughout, however if after 3 weeks these are the issues I encountered, I would hate to see the problems years down the track. Do yourself a favour and spend the extra little bit of money and buy a pram that will last the distance and keep your baby safe. If you read through the reviews, majority are customers happy with the pram once setting it up in their house and using it in controlled environment, not many on the longevity of the pram and use of it outdoors in a realistic setting. Do not buy!!!!!Purchased in July 2019 for $850.00.
2 comments
Babybee P.Babybee
Hi There,
We are sad to see this review posted as we feel that we did everything possible to resolve the concerns you had with your pram and to resolve them in a very timely fashion.
We pride ourselve...
I’d like a refund that’s how it can be resolved. I’ve already bought a new pram my baby is safe in.
You’re missing the point Speedy reply yes. But that doesn’t highlight the fact that you won’t refund...
MelaniePerth, WA
- 5 reviews
- 6 likes
Nothing but issues
I have had nothing but continuous issues with my Babybee Rover. Straight from the box was a broken wheel and stained bassinet lining. My Babybee came without the safety strap on the handlebars which once reported they sent me and told me to try and tie it on. The seat liner continuously slides down and takes my daughter with it. The basket clips always comes off when folded and Babybee's recommended solution was blutack! Most recently the handlebar bag I purchased ripped and can no longer be used and they said they offer no cover or warranties on accessories so too bad so sad. I would 110% NEVER recommend Babybee Prams to anyone, nothing but disappointment for me.
Purchased for $599.00.
1 comment
Babybee P.Babybee
Hi Melanie,
We are sorry to read that you have had recurring negative experiences with our product. From time to time, we have manufacture faults which are quickly rectified with replacement parts bei...
Great price but heavy and small seat
I bought this pram as it looked great and was very good value for money.
After using the pram for a little while I found the steering heavy and the seat small. My little one was almost touching the canopy at 8 months. Compared to some of my new mum-friends prams I found this a little disappointing, even though a good price.
Purchased in March 2018.
1 comment
Babybee P.Babybee
Hi Dan,
Sorry to hear in this instance, that you didn't have the Babybee experience we want all of our customers to have. We are surprised to hear that you found the steering heavy as it is one of the lighter 2-in-1 models on the market. ...
Read more In regards to the seat height, our 2019 model has a much larger seat that is perfect for up to 5 years. If you are able to send us an email at hello@babybeeprams.com.au including your order number, we will be able to assist you with a new seat. Best, Team BabybeePoor Quality Product
You get what you pay for. There is a reason why the Rover is half the price of the other brands' products and that is because it is half the quality and lacks quailty and longevity that you get with more well established brands. I don't believe their cheap price is due to the cutting out of retailers, as there are several good quality products at the same price point as the Rover.
Pros:
- looks good for the first few months
- cheap price, although this matches the quality
Cons:
- can't try in a store before you buy and while they offer a 90 d...
Purchased in August 2018.
1 comment
Babybee P.Babybee
Hi Sarah,
We were really surprised to see this review as we haven't had any correspondence with you through our customer service team.
The review states you purchased your pram in August 2018, if this...
michellekGreater Melbourne (Inner), VIC
Disappointed
This is my 2nd pram for my second child and can say my previous pram was much better. Its definitely not compact and takes up most of my car boot. Also compared to my other pram its a little clumsy to fold and in two parts. On carpet was beautiful but once we went outside started to rattle. Also be aware of the return policy, once you take it on any surface apart from carpet they will not accept it back
Purchased in January 2019.
1 comment
Babybee P.Babybee
Hi Michelle,
We are sorry to hear that the ROVER is not the perfect pram for you. We try to make it as clear as possible on the website, advertising material and on the packaging that the pram needs t...
HayleySouth East Queensland, QLD
- 4 reviews
Really short seat height and hard to get put up and down.
This pram has an really short seat height, my 6 month old is already placing her head on the canopy fabric. There isn’t much space for her to grow, without her head being placed right up on the canopy fabric. Also it’s an absolute pain in the head to get up, the leavers on the side get jammed all the time; I find myself really questioning if it’s even worth getting the pram out of the car because of how much of a pain it is to put up and down. It’s really a shame because it’s such a beautiful pram and a good price.
Purchased in August 2018 for $800.00.
1 comment
Babybee P.Babybee
Hi Hayley
The pram has been designed to fit the average 3 year old. You can move the canopy connectors higher up the frame to give them a little more room under the canopy (an additional 5cm).
Link ...
Find out how Babybee Rover compares to other 4-Wheel Prams & Strollers
Know better, choose better.
- Rover 2019
- Verified purchase
Rover returned - poor build quality
I wanted to love this pram - it had all the features including style. I could forgive its extra weight but not the unstable ride.
On our first trip, down the road to a Cafe the frame made a constant rattling sound being pushed on smooth pavement, on any rough surface this sound was louder.
Testing at home on polished wood floors frame jolted when pushing and front right wheel lifted off ground. When front wheel returned to ground it would spin causing frame to shake.
I returned the pram expecting a replacement for the fault before being i...
Read morenformed this was part of the design. I have owned prams with suspension before so understand movement in the frame, but this level was far more than you would reasonably expect. Sadly disappointed in this company.Purchased in December 2018 for $600.00.
1 comment
Babybee P.Babybee
Hi Felicity,
We genuinely appreciate your feedback and I can see that you were able to return your pram for a refund which is great! As much as we aim for 100% customer satisfaction we understand that...
Review collected in partnership with Babybee
Aubs83AU
- 3 reviews
- 8 likes
- Rover 2017
- Verified purchase
Looks great but that’s about it.
I bought this pram after reading all the amazing reviews on the Babybee Comet. Unfortunately I was really disappointed with the Rover.
The steering is very heavy and you need two hands to push the pram at all times. This might be ok if you aren’t use to a light weight pram or pram with front suspension. But if you’re like me and use to pushing a mountain buggy or a quality pram then this is not going to impress you.
We took it to the botanical gardens and found it so hard to steer especially on unlevel ground. The pram tipped trying to ...
Read morepush it over a speed bump in the car park. I emailed the company and they responded with.... “Our prams are designed for the urban environment, and while they can take a little mixed terrain, we don't recommend using them on uneven surfaces or grass/dirt/sand etc. As you have pointed out your Mountain buggy is a more suited all terrain pram, due to the three wheels (the bigger the better) with air-tyres or foam filled tyres (which give the performance of air tyres without the punctures). As we are unable to offer a "change of mind" return and if you don't wish to continue using the pram, I suggest trying to sell the pram on an internet platform. Facebook has many pram pages where mums are always looking to purchase (which is free to sell), otherwise Gumtree or Ebay is also a great option” Lucky for me I was able to sell the Rover on the Facebook market place but lost $200. I then purchased a Uppababy Cruz and couldn’t be happier.1 comment
Babybee P.Babybee
Hi Aubrie,
Thank you for sharing your experience. We welcome all customer feedback, although we regret hearing that in this instance the Rover has not met your expectations. ...
Read more The Rover is built with maintenance-free rubber wheels, as opposed to our Comet range which include air-tyres for the rear wheels (better suited to various ground), which is most likely why you may have been drawn to the reviews of the Comet. As you have identified, the Rover is designed for the urban environment. Four-wheel prams will be harder to push than three-wheel joggers when it comes to uneven terrain, so we do apologise that we were unable to rectify this issue for you. In regards to tipping, 4 wheel prams are by far the safest option available and I can assure you that the Rover has passed the multiple tests in regards to tipping on various angles under the Australian Safety Standards. It’s possible that if going over a speed bump where all 4 wheels are on different levels and not balanced, this has the potential for any 3 or 4 wheel pram to tip. We are however, pleased to hear you were able to sell your Rover pram, albeit for a second-hand price, and purchased a pram that better suited your individual needs. We understand that different families have different needs and that our products won’t always be the perfect choice for every family. However, we do still aim for 100% customer satisfaction so if there’s anything at all we can do for you in the future, please don’t hesitate to get in contact with us. We wish you many happy adventures in your new pram. Cheers, BabybeeQuestions & Answers
Catherineasked
Hi when will the version 2021 coming out? Thanks
1 answer
Babybee P.Babybee
Thanks for your question!
Feedback from the 2019 model ROVER has been really positive (plus we just won the ProductReview award for best 4 wheel pram!).
The product team is discussing some minor cosmetic changes to the ROVER, however, any new model wouldn't be expected until at least the middle of the year.
I hope that helps, but please let us know if you have any other questions by emailing us at hello@babybeeprams.com.au - we're here to help!
Catherineasked
Can you get a hook on the pram and hook your own bag on it?
2 answers
I think you can - yes. But I didn’t worry about it because there’s so much room underneath to put your nappy bag and the pram also comes with a detachable handlebar bag to fit phone, wallet, coffee, baby accessories in should you want them close at hand.
Babybee P.Babybee
Hi! Thanks for your question! We do recommend just using the provided handlebar bag on our prams - our ROVER has a handlebar weight limit of 1kg, and our DUO2 has a limit of 2kg. There are also lots of pockets and plenty of room in the basket to pop all your essentials and more! I hope this helps, but please contact us at hello@babybeeprams.com.au if you have any other questions - we are here to help!
Krystal D.asked
Hi there, just wondering if there are any plans of creating canopy colour packs for the rover 19? Similar to what’s available for the discontinued comet range? Thanks
1 answer
Babybee P.Babybee
Hi Krystal! We don't have anything coming, but I will pass on the suggestion to the product development team, they are always looking for customer feedback and suggestions.
Details
Features:
- Newborn-friendly, and can be used by infants 0-4 years old
- Suitable for using as a travel system. If you purchase a bundle, this includes a compatible car capsule and adaptors, along with the pram. You can also purchase the compatible capsules separately, the range of which includes the popular Maxi Cosi Citi and Maxi Cosi Titan baby capsules.
- Lightweight and compact design weighs in at 10.9kg
- Choice of three fabric colours; grey, black and sage
- Includes several pram accessories with every purchase, including a UPF 50+ seat cover, rain cover, seat liner, harness covers, and a handlebar bag.
Points of praise for the Babybee Rover:
- The most outstanding feature that reviewers raved about was the easy manoeuvrability of this pram. One reviewer commented, ‘…I can literally move the pram with one finger. So smooth!’ while another stated, ‘A breeze to operate.’
- The lightweight design also made the Babybee a pleasure to handle on a daily basis
- The compatible capsule was straightforward and non-fiddly, with one reviewer commenting that it ‘clicks perfectly into the pram conversion brackets’
- Ease of assembly was appreciated by a number of reviewers
- For a four-wheeler pram, the Babybee Rover made small work of manoeuvring more left-of-field surfaces, including dirt tracks. It was described by one reviewer as being ‘farm-life tested.’
- Many reviewers appreciated the aesthetic of their pram, and were proud to display it in public.
All this praise can’t go unacknowledged. Accordingly, the Babybee Rover has won a 2021 Award for Best 4-Wheeler Pram. Its highest scores were awarded for its excellent manoeuvrability and value for money.
Category | 4-Wheel Prams & Strollers | 4-Wheel Prams & Strollers |
---|---|---|
Price (RRP) | $649.00 | $599.00 |
Seating Type | Single | Single |
Suitable Age | 0+ months | 6+ months |
Max User Weight | 20 kg | 20 kg |
Seat Orientation | Reversible | Reversible |
Bassinet Compatible | Yes (Included) | Yes (Sold Separately) |
Capsule Compatible | Yes, with addition of adapters | Yes, with addition of adapters |
Features | Arm Bar, Height-Adjustable Handle, Locking Front Wheels, Suspension and Under-seat Storage | Arm Bar, Locking Front Wheels, Suspension and Under-seat Storage |
Wheel Material | Solid | |
Weight | 13 kg | 11 kg |
Manufacturer Warranty | 2 year(s) | 2 year(s) |
Folded Dimensions | 45 x 58 x 87 cm | 50 x 58 x 78 cm |
Release date | Mar 2019 | Jan 2017 |
Discontinuation date | Mar 2019 | |
Replaced by | Babybee Rover 2019 | |
Manual | Download manual |
Visit official website
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Babybee P.Babybee
Hello,
Read moreagain via both email (hello@babybeeprams.com.au) and messenger, as it seems we're having some issues with both us not receiving some customers emails, but also customers not receiving our replies! Please attention it to Sarah and I will follow it up for you.I'm so sorry to hear you haven't heard back from us! I assure you we're not ignoring you and that it seems we have been experiencing a technical glitch.
Would you mind please getting in touch ...