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Ballina Quayside Motors

Ballina Quayside Motors

2.6 from 10 reviews · View Statistics
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Reviews

2.6
10 reviews
  • Product Quality
    4.0 (4)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    4.0 (4)
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John C.
John C.Richmond-Tweed, NSW

Hyundai Service

published

I had a minor issue resolved today on my Hyundai Santa Fe. Cam took care of me and had me in and out of the service department within the hour. Thanks Cam and the team at Quayside Ballina!

John Connolly

Product Quality
5/5
Customer Service
5/5
Ray
Ray
  • 3 reviews
  • 1 like

Excellent Service

published

I recently purchased a new Subaru Outback from Quayside Motors Ballina.Tim Pilgrim looked after me.His professionalism,product knowledge, delivery updates and orientation was exceptional.
Regards Ray. Lennox Head

Product Quality
5/5
Customer Service
5/5

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0.0
(1,234)
Steve
SteveMid North Coast, NSW

Pajero sport

published

Folks @ Quayside Ballina are a pleasure to deal with, I recently traded up to a Pajero Sport my19, and had a great customer experience, from sales, through to orientation with a whole host of technology that would have taken me a while to learn. A couple of minor after sales hiccups were very quickly resolved with no fuss.

Product Quality
5/5
Customer Service
5/5
JoAnne
JoAnneRichmond-Tweed, NSW
  • 4 reviews
  • 2 likes

Rip off

published

Charged $113.00 to replace 2 blown bulbs. Brake bulb, and headlight. No testing needed, just straight bulb replacement. Disgraceful overcharging. If you are happy paying $137 p/hr labour, than this is your place. If not, go somewhere else.

Product Quality
1/5
Customer Service
1/5
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Rebecca
RebeccaRichmond-Tweed, NSW
  • 2 reviews

Don’t get a service done - 7 hour wait for car service

published

I had a 9:15am service appointment on my car , still waiting at 4:30pm with little to NO update on how long it’s was going to take , I could have organised a lift if I knew it would take all day , I had repeatedly asked and was told I have calls on hold and will come back to you with an update . NOTHING. Very disappointing after wasting a whole work day sitting there .

Incentivised Review No
Return Claim MadeNo
Store LocationQuayside Ballina
  • Verified

Great customer service

published

Our 10 year old Hyundai Santa Fe broke down on a Friday afternoon & we limped into Quayside Motors. In spite of being very busy the service dept. was able to it get running with the warning that reliability was unpredictable. Broke down again on Saturday & a we had to purchase a new vehicle. Staff were extremely helpful in providing a loan car & shifting all our holiday stuff from old car to loan car on Saturday & then to new Tucson on Monday. Very fortunate that we broke down in Ballina. Friendly & efficient service all round and we cannot recommend them more highly.

poor customer service

published

Made the mistake of buying a car from this firm. However during the buying process they never returned calls, failed to order accessories, incorrectly fitted accessories on new car, and was told only contactable via email.

Total lack of care unless you have lots of cash to buy and drive away immediately you are ignored.

published

Worst experience ever. Left feeling hopeless situation where do I go for real help. Left with no car, degraded and feeling worthless. Thank god lismore has car dealers. Quayside Ballina are atrocious. Don't even bother. Do yourself a huge favour keep driving.

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masva
masva
  • 2 reviews
  • 1 like

Very poor customer service

published

Booked in for a service as warning lights on my vehicle, which is still under warranty, were randomly coming on. On arrival I was told I was not booked - bummer! I drove over 40kms on my day off just for that. After some discussion and not a word of apology for the stuff up they agreed to do the service. 5 hours later and an invoice of $390 I was finally able to leave, hopefully never to return!

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Peterg21
Peterg21Richmond-Tweed, NSW
  • 22 reviews
  • 17 likes

I wouldn't trust this mob with my lawn mower!!!

published

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