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Terrible costumer care
I have ordered some nappies with extra inserts. After a long waiting time (due covid restrictions) I have received my order. Sadly I've received faulty items. After contacting the company I've received a response requesting images which I sent back instantly. It was 8 months ago. I have messaged them via Facebook, what's up and email yet no response anymore. I don't recommend this company.
Purchased in May 2020.
Terrible fit, awful service at best
Ordered the Newborn Easy Dry nappies whilst pregnant to have in time for bubs arrival and then when he finally came tried to use the nappy but could not get a good fit at all. Have tried contacting the company and after one initial reply there has been silence since and no support whatsoever. Customer service is pretty lacking. The nappies themselves seemed great upon initial purchase; good material and well made. Washed well when completing the pre-washes that the user instructions suggested and dried nicely and quickly. However when putt...ing on bub there are so many issues with the fit. Either the nappy is too loose meaning that there are leaks (might as well not be wearing a nappy) or the nappy is too tight with the elastics digging into bubs skin. Marks are left on the skin for hours after removing the nappy so this is not just a simple indentation (images and videos can be provided for reference). I would not buy these nappies or any other from the company simply due to the lack of service and support (I also had issues with placing the order in the first place that took a lot to overcome) but if you are considering buying definitely wait until your bub is born and try the fit first. I now have 24 completely useless nappies to figure out what to do with and have to start my search all over again for cloth nappies all whilst wasting money on disposables that I wanted to avoid using in the first place.
Purchased in May 2020 at Bambooty for $535.
Still waiting for refund two months later...
I ordered 4 nappy covers which did not fit my toddler as I had hoped. I therefore returned them to Bambooty nearly 2 months ago. I have emailed several times now requesting when my refund will be processed and am yet to hear back from them. It is pretty poor service for the customer to chase up a refund. Does not feel like I will be getting my refund at this rate....
This company stole $500.
Placed an order directly with Bambooty at the Melbourne baby expo because they didn't have stock on hand, they failed to reply to us or fill our order for 2 months, we have asked for a refund and have waited another month without hearing a reply. This company has been dishonest, rude, evasive and incompetent and doesn't even seem to stock their own product.
August 14th 2019 Update: company is still refusing to refund $500 for undelivered product
126 days later and this company is still refusing to refund for a product that they have never shipped, they are quite literally staffed by psychopaths. I literally could not print the things that Amelia said to me over the phone today.
Purchased in April 2019 for $460.
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Very problematic product and customer service
I spent over $600 on bambooty nappies only to have many of the press studs fall out. After numerous messages to the company they just say "out of warranty", for the price surely there should be some after sale service. Nappies this price should last over 3 months! I was asked to send photos of the missing studs, did this and then was advised to purchase my own studs on ebay and repair them myself. Been using disposables for the past months while awaiting replies or some action from the bambooty company. Buy a different brand is my advice.
Questions & Answers
Hi there, just wondering where these nappies are manufactured?
Sorry I missed your question, who knew people would be contacting us via Product review!
For the benefit of anyone else reading this, our products are all manufactured in China. All their suppliers are located near by reducing the carbon foot print of manufacturing. We have been working with the same group of factories for over 11 years now and continually visit them to work on quality control and standards in the factories. We are happy that the works are happy themselves, often laughing (at me!) while they are working and the family run business also works in the factory and offers lifts to workers who do not have their own transport, plus providing fresh food cooked daily on site from the surrounding fields. I wish I could work in such conditions!
I hope this helps to reassure you of any negative associations of manufacturing in China. We are very fond of our manufacturers, their families and quite a few of their workers we have got to know over the years.
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