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Bambooty Easy Dry
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Terrible costumer care
I have ordered some nappies with extra inserts. After a long waiting time (due covid restrictions) I have received my order. Sadly I've received faulty items. After contacting the company I've received a response requesting images which I sent back instantly. It was 8 months ago. I have messaged them via Facebook, what's up and email yet no response anymore. I don't recommend this company.
Purchased in May 2020.
- 2 reviews
Terrible fit, awful service at best
Ordered the Newborn Easy Dry nappies whilst pregnant to have in time for bubs arrival and then when he finally came tried to use the nappy but could not get a good fit at all. Have tried contacting the company and after one initial reply there has been silence since and no support whatsoever. Customer service is pretty lacking. The nappies themselves seemed great upon initial purchase; good material and well made. Washed well when completing the pre-washes that the user instructions suggested and dried nicely and quickly. However when putt...
Read moreing on bub there are so many issues with the fit. Either the nappy is too loose meaning that there are leaks (might as well not be wearing a nappy) or the nappy is too tight with the elastics digging into bubs skin. Marks are left on the skin for hours after removing the nappy so this is not just a simple indentation (images and videos can be provided for reference). I would not buy these nappies or any other from the company simply due to the lack of service and support (I also had issues with placing the order in the first place that took a lot to overcome) but if you are considering buying definitely wait until your bub is born and try the fit first. I now have 24 completely useless nappies to figure out what to do with and have to start my search all over again for cloth nappies all whilst wasting money on disposables that I wanted to avoid using in the first place.Purchased in May 2020 at Bambooty for $535.
Still waiting for refund two months later...
I ordered 4 nappy covers which did not fit my toddler as I had hoped. I therefore returned them to Bambooty nearly 2 months ago. I have emailed several times now requesting when my refund will be processed and am yet to hear back from them. It is pretty poor service for the customer to chase up a refund. Does not feel like I will be getting my refund at this rate....
This company stole $500.
Placed an order directly with Bambooty at the Melbourne baby expo because they didn't have stock on hand, they failed to reply to us or fill our order for 2 months, we have asked for a refund and have waited another month without hearing a reply. This company has been dishonest, rude, evasive and incompetent and doesn't even seem to stock their own product.
August 14th 2019 Update: company is still refusing to refund $500 for undelivered product
126 days later and this company is still refusing to refund for a product that they have never shipped, they are quite literally staffed by psychopaths. I literally could not print the things that Amelia said to me over the phone today.
Purchased in April 2019 for $460.
Fact 2 contradicts fact 1, your inability to resolve the available prints shows that they could not have been ready to ship.
Fact 3 - I had to raise a complaint on your community page 4 months after t...
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- 10 reviews
- 3 likes
Didn’t fit well
These were a gift so I only have one of the easy dry nappies from Bambooty.
I had the newborn size and I had a very small baby, but they never fit right. I tried using these from a few weeks old and continued later on different occasions but every time I could never get them on tight enough so they always leaked. The fixed inserts were so thick and the low rise meant there was always a big gap at the back, so my son would get soaked up his back.
Disappointing, as they feel like great quality and washed well.
Hi Kate, Sorry to hear this.
We have a few fitting videos that might have helped you out. Most people love our Newborn Easy Dry as they fit so well, especially on tiny little ones. My niece was born ...
- Verified
Very problematic product and customer service
I spent over $600 on bambooty nappies only to have many of the press studs fall out. After numerous messages to the company they just say "out of warranty", for the price surely there should be some after sale service. Nappies this price should last over 3 months! I was asked to send photos of the missing studs, did this and then was advised to purchase my own studs on ebay and repair them myself. Been using disposables for the past months while awaiting replies or some action from the bambooty company. Buy a different brand is my advice.
- 5 reviews
- 2 likes
Sizing is too small
I bought 4 small Bambooty Easy Dry nappies for my baby before he was born. He was 4.7kg at birth and these nappies never fit at all. I would recommend that people buy a size much larger than what they think they need.
Look very cute.
The sizing is inaccurate and is much smaller than indicated.
Hi Kate,
Just a quick note regarding your nappies. ...
Read more The Small nappy is designed to be a newborn nappy fitting babies as little as 2.5kgs. Average it fits up to is 5-6 kgs with some babies lasting until 7kgs from customer feedback and experience. I'm sorry your experience wasn't as you'd expected, please don't hesitate to contact me if I can be of further assistance. Amelia@bambooty.com.au If anyone else has questions about sizing and what would be best fro them, please don't hesitate to contact us on customerservice@bambooty.com.auRelated Articles
Bad
These nappies are beautiful to look at, and are lovely IF you get ones with good elastic. About half of ours are now useless.
They were fabulous for the first 5-6 months. leakproof outer, night nappies work quite well, soft and gorgeous colours
The elastic snapped at about 6 months, I have 3 days worth of nappies and use them constantly, wash in half strength detergent and line dry. Now they are useless.
Company has not responded so far (although I have heard this is not like them)
Questions & Answers
Hi there, just wondering where these nappies are manufactured?
Hi Sophie,
Sorry I missed your question, who knew people would be contacting us via Product review!
For the benefit of anyone else reading this, our products are all manufactured in China. All their...
Get an answer from our members and Bambooty representatives
Details
Category | Reusable Nappies |
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Price (RRP) | 24.95 |
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Thank you Mike.
Read more2. We tried to communicate with your wife about which prints she would like as were unable to fill your first request. She did not reply and you refused to communicate with us. 3. You have been refunded in full, within a few days of you providing a proof of purchase. I agreed to a refund as soon as you asked for one, yet you refused to communicate with me. Insisting on waiting for my casual/part time colleague. Now you are complaining about this waiting. 4. We are glad you are not one of our customers.Facts -
1. The products were ready to deliver on time as per the shipment delivery date that I believe was communicated to all customers who ordered at the Melbourne Show. ...