Reviewer Photos & Videos
Gorgeous Aswan sofa
It was a genuine pleasure dealing with Banana Home. I live in WA though I needed a new sofa for my apartment in Melbourne. I thought that arranging this from the other side of the country would make it difficult, though the company were so helpful in making the arrangements. Once I realised the original couch was too small for my apartment, it was seamless to arrange an exchange, pick up and swap for the larger one. The quality is great and a special thank you to Krish for your help. Rare to find such service.
I spent a lot of time looking for a couch because, honestly, I didn’t want to order one from online. I couldn’t find any that I liked, so I took a chance and ordered this one, although I was hesitant to without sitting on it. I was actually pretty stocked once it arrived. The cushions are the perfect amount of soft and firm so many other couches I sat on I was just like, not for me. They felt like bricks. Pretty happy and the service was good. Thanks for the fast and easy communication - delivery took just over a week but I wasn't worried as all places were going to take the same time. Cheers!!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Just purchased the Preston sofa and while I love the look of it, it’s hard as rocks. Will it soften up or should I return and look for something more comfortable?
Hi WinWoo! Thanks for your question.
The Preston Sofa, like all couches that are foam-based will soften over time. The overall softness is relative to what you prefer as a user, some people think the Preston Sofa is really soft, some think it is firmer, so it just depends on the person.
To answer your question in a technical way, when a couch is made, it is important that foam is given time to soften with use, it is a natural part of the usage cycle and happens to all couches regardless of the price, this is a property of foam that is consistent across all applications. This means brand new sofas are a little firmer to begin with, but mature and get better and more comfortable with use! It will certainly soften over time.
The Preston is a super popular sofa, so if you have any issues please let us know by contacting our team directly with your Order Number, or Details so we can further assist. Our team is available at all hours of the day if you need assistance with your purchase.
Regards, Kris from Banana Home.
I got the Ryder and it started off slightly firm but within a few weeks was squishier and its been a few months now and I absolutely love it. You can always ask the customer service team opinion as they were incredibly helpful with me but I would say it will soften its just hard to say how much as I also have kids that regularly jump on my couch hahaha
Where are your pieces actually manufactured? It seems you have an extremely long wait once you order.
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