Good product, need to work on couple things
I initially ordered a couch from banana furniture and paid via PayPal. This being the first time I have ever bought anything without having a look first. I was told that the delivery would be in a weeks time and I understand due to delivery company it was not delivered. Hence I followed up and ordered a completely different couch which was in stock. Couch came in almost around 4 weeks time after the day of payment and the couch is absolutely amazing . Not the colour I would pick but I didn’t want to wait for another 6 weeks without one so I ord...ered whatever was in the stock. I am still waiting for the ottoman to be delivered as it was not in stock. Definitely would get better if delivery could be easy and not so time consuming. I will be updating more once I receive the ottoman.
I am so disappointed with service. I ordered on 10/8/2020. Still waiting for half my order after 18 weeks
After ordering 2 couches and an ottoman on 10/8/2020, I was told half my order would arrive within a couple of weeks. It did. However, I was told the second couch would arrive within 10 weeks. I was fine with that. Week after week I was updated with time frames. However, after waiting 18 weeks, I was finally told I would still need to wait another 2 weeks. Absolutely no compensation was offered. Only constantly being told that it was covid problems!
My daughter ordered 2 sofas and an ottoman from Australian Furniture warehouse during c...
Well priced but not the best service
After reading some great reviews I decided to take a chance on Banana home and purchase the 6-seater Preston lounge. It was the cheapest 6-seater I could find, however for the level of service I wish I’d spent more money elsewhere. It was me having to chase up ETAs on the lounge. After purchase I received nothing in the way of expected delivery dates and I had to send multiple emails/messenger messages before someone finally reached out to say ‘oh we will delivery tomorrow’ - well no, tomorrow doesn’t work for me. A heads up would have been nic...e. We agreed on a particular day for delivery, and again, I received no confirmation of this until I reached out on the day. I was then told that they couldn’t deliver because it’s raining and they only have a Ute - what kind of furniture company delivers on the back of a Ute?? Then it stopped raining but their driver didn’t show up. I was adamant I wanted the couch delivered that day as was promised and I had taken a day off work. It ended up being delivered close to 9pm that night. Easy to put together but the hassle was not.
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Questions & Answers
Just purchased the Preston sofa and while I love the look of it, it’s hard as rocks. Will it soften up or should I return and look for something more comfortable?
Hi WinWoo! Thanks for your question.
The Preston Sofa, like all couches that are foam-based will soften over time. The overall softness is relative to what you prefer as a user, some people think the Preston Sofa is really soft, some think it is firmer, so it just depends on the person.
To answer your question in a technical way, when a couch is made, it is important that foam is given time to soften with use, it is a natural part of the usage cycle and happens to all couches regardless of the price, this is a property of foam that is consistent across all applications. This means brand new sofas are a little firmer to begin with, but mature and get better and more comfortable with use! It will certainly soften over time.
The Preston is a super popular sofa, so if you have any issues please let us know by contacting our team directly with your Order Number, or Details so we can further assist. Our team is available at all hours of the day if you need assistance with your purchase.
Regards, Kris from Banana Home.
I got the Ryder and it started off slightly firm but within a few weeks was squishier and its been a few months now and I absolutely love it. You can always ask the customer service team opinion as they were incredibly helpful with me but I would say it will soften its just hard to say how much as I also have kids that regularly jump on my couch hahaha
Where are your pieces actually manufactured? It seems you have an extremely long wait once you order.
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