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Bank Australia Branches

Bank Australia Branches

4.7 from 196 reviews · View Statistics

Reviews

4.7

196 reviews
  • Transparency
    4.8 (161)
  • Customer Service
    4.7 (179)
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Sue

SueVictoria

Very happy customer

published

Just opened my first account with Morwell Branch. Staff were friendly, efficient & helpful. Would certainly recommend to others. My Debit/Visa card arrived within a week & is active. I have already used website to check my balance & change my PIN.

Incentivised ReviewNo
1 comment
Bank Australia
Bank A.Bank Australia

Super friendly service at the Fitzroy branch

published

Ive been with Bank Australia for a while but have never been to a branch. Just now I had a very good first experience with customer service at the Fitzroy branch. I was was greeted at the door by all three tellers, one teller was very nice while cashing a check and made the experience super easy for me. Also more specifically, Michelle from enquires was super friendly, helpful and patient with me while helping me set up a couple direct deposits.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Bank Australia
Bank A.Bank Australia

Great Service from Emily at Bendigo Branch.

published

I was added as a new signatory to our business account and it was my first dealing with Bank Australia. Emily at the Bendigo branch made it a quick and easy process. I was in banking (majors) for 38 years until recently and know how challenging all the paperwork can be, but this was a breeze. Thank You Emily!

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
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1 comment
Bank Australia
Bank A.Bank Australia
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Excellent service from Emily and the Bendigo Branch.

published

Emily helped with a foreign debit on my statement. Nothing was too much trouble. We believe that the wrong receipt was given at Big W. Emily is awaiting conformation from Big W. Many thanks. Cheryl

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Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Bank Australia
Bank A.Bank Australia
AB

AB

  • 2 reviews

Very helpful and kind!

published

This was my first visit to a Bank Australia branch since joining online last year.

I am very grateful for the help I received at the Enquiries Desk. The very kind, patient, knowledgeable and efficient woman who helped me with my account inquiry was just wonderful - thank you!!!

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Bank Australia
Bank A.Bank Australia

Hi AB! Thank-you so much for taking the time to leave us this lovely review! Its wonderful to hear that you received great customer service, this is something we strive for so your kind words are very much appreciated! Thanks, Bank Australia team.

Kristie and Luke

Kristie and LukeSouth East Queensland, QLD

  • 2 reviews

The best experience interacting with a bank that I've ever had

published

Holly from the loans team was so patient and made herself available to help us around our unusual work arrangements and as a result the application process was easy. Then Jacqui from the Bendigo branch called unexpectedly and let me know about a bunch of features we wouldn't have known about otherwise, set up all our accounts overnight and organised cards in the same phone call. Has been a great, proactive experience unlike any I've ever had with a bank.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application and New Account
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1 comment
Bank Australia
Bank A.Bank Australia

Staff assistance Melbourne CBD

published

Manjeri assisted me yesterday from behind the door when I turned up to find the branch closed. I am very grateful that he took the time to provide support.Thanks so much. Sara

Transparency
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Incentivised ReviewNo
TopicGeneral Transactions
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1 comment
Bank Australia
Bank A.Bank Australia
Katie J

Katie JGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Amazing customer service - Staff seem like they actually want to work here

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and New Account
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1 comment
Bank Australia
Bank A.Bank Australia

Great face to face customer service

published

Been with Bank Australia over 30 years.
Bank is perfectly reliable and I find staff to be well informed and very supportive.
Needed help settingup VIP access on my phone. Staff at Castlemaine Branch of Bank Australia were able to assist in an efficient and cheerful manner. I like using a local bank that provides knowledgable and friendy staff when needed.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Bank Australia
Bank A.Bank Australia
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Domestic Goddess

Domestic GoddessCentral Highlands and Goldfields, VIC

  • 2 reviews

Better than the Big Four

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
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1 comment
Bank Australia
Bank A.Bank Australia
Meg Storer

Meg StorerCentral Highlands and Goldfields, VIC

So helpful and friendly! Realistic advice! Love it!

published

I have been with bank Australia for 6 years
This bank has been very efficient and reliable and simple to understand. The staff provide reliable, relative and realistic advice. Very friendly and provided over the phone help and spaces for me to talk to staff on the other end of the phone that was private.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Bank Australia
Bank A.Bank Australia
Rohan

RohanGreater Melbourne (Inner), VIC

Fantastic Service

published

I walked into the Fitzroy branch to sign up for some new accounts and Michelle made it as easy and enjoyable as possible. She was lovely, attentive and covered all bases. Even during the midst of COVID-19 she was a joy to speak with. Thanks for making my day :)

Transparency
Customer Service
Incentivised ReviewNo
TopicNew Account
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1 comment
Bank Australia
Bank A.Bank Australia
Roger W

Roger WGreater Melbourne (Metropolitan), VIC

Amazing service! The best digital banking app for small business.

published

Theresa from the Eastland branch was simply amazing! Theresa made the process of opening a business hassle free - compared to what I have experienced in the past with the Big 4 banks. From a design and user experience - Bank Australia does have one of the best digital banking apps around - especially for business customers. Features like push notifications for when your debit card is used or a payment is received, the ability to see you card details within the app - in case you do not carry your card with you and the ability to start using your new card straight away without having to wait for it to arrive in the mail. I highly recommend Bank Australia.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and New Account
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1 comment
Bank Australia
Bank A.Bank Australia
Sonia

SoniaMurray Region, NSW

  • 2 reviews

First home loan made so easy

published
Incentivised ReviewNo
1 comment
Bank Australia
Bank A.Bank Australia
Infinite U.

Infinite U.Greater Melbourne (Inner), VIC

  • 7 reviews
  • 3 likes

Why the make them selves so unappealing.

published

they make it way too difficult to get credit cards, withdraw money and send money to other people. Too many caps and not a customer friendly banking system lol. Don't you guys want people to join your bank, probably should make it a little bit more appealing rather then pushing people away, I mean that's all I'm saying.

Transparency
Customer Service
Incentivised ReviewNo
TopicCredit Card Application and General Transactions
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1 comment
Bank Australia
Bank A.Bank Australia
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Damian M.

Damian M.Gippsland, VIC

Bank Australia moe

published

Just joined this bank today at The Moe branch!
The staff were absolutely fantastic!! Help me out really well. Would highly recommend them for your banking NEEDS! great work girls! Lovely girls and great personality.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and New Account
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Friendly, helpful service!

published

Joined last week to move to a bank with less fees and better customer service - was not disappointed! Lawrence at the Castlemaine branch was fantastic, showing me all my options and explaining the differences between accounts etc. He also made sure I could use the app and answered any other questions.
Really happy to be with a bank with such excellent staff and good ethics behind them.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and New Account
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1 comment
Bank Australia
Bank A.Bank Australia

THE BEST - Great service and support

published

I've recently moved all my accounts and a new mortgage to Bank Australia and I couldn't be happier.
The service I received from Adelaide City branch, Louise and the team, was honestly been the most personal and professional - I couldn't fault them at all.
I feel proud to bank with Bank Aus knowing that my money is causing no harm to the world!

Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia

Excellent customer service

published

Recently applied for a personal loan to consolidate debts with bank Australia . From start to finish my lending consultant jade Moore was not only extremely helpful, knowledgeable and professional. But was also a pleasure to deal with.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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1 comment
Bank Australia
Bank A.Bank Australia
Tamzine W.

Tamzine W.Greater Melbourne (Inner), VIC

5 star customer service

published

I’ve just joined creating a company account. The staff have been nothing but helpful and speedy with our application. Special mention to Michelle and Sharon at the Fitzroy branch. After 4 weeks wait from another bank, this experience was fantastic. So lovely to have helpful staff working with you and being so accommodating.

Transparency
Customer Service
Incentivised ReviewNo
TopicNew Account
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1 comment
Bank Australia
Bank A.Bank Australia
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Questions & Answers

Fay W.

Fay W.asked

Branches

How do i set with an Association’s account needing 3 signatories.
Fay

1 answer
Bank Australia
Bank A.Bank Australia

Hi Fay, you can have this set up by calling us on 132 888 or visiting a branch. Thanks - Bank Australia.

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