As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Thank you Ringwood Branch!
I visited Satchi (manager) at the Ringwood branch, he was really helpful from the start. I had already done research on the bank, but wasn’t too sure, yet. He was very polite and explained my new accounts in detail, a little bit about the bank and himself. He said he was new and we had a really good conversation about life and careers. He gave me his number and some information booklet, it’s great to be treated as a human and being down to earth. He is the definition of excellent customer service! Please let him know. Cheers Sam
Great to deal with, especially with a deceased estate
I don't bank with them, but found them reliable and excellent customer service with inquiries, and assisting with the forms and details of dealing with a deceased estate. I am dealing with another bank and compared to them Bank Australia are terrific to deal with.
Great personalised service
Keira was very helpful and friendly. Some slight hiccups along the way meant she went out of her way to make sure everything came together at the end. Appreciated the personalised service
Wish I'd changed to Bank Australia years ago!
I recently opened an account at the Fitzroy branch. Sharon was extremely helpful and explained the various accounts so I was able to choose what best suited me. She then assisted me in opening the accounts. She was friendly and genuine. I had decided to change banks as I had been with the Commonwealth who had treated me poorly when I was on a low income. I wanted a bank that was compassionate and supported all in the community. Also a bank that made investments more in line with my values. Bonus was their term deposit and savings account rates were much better than the Commonwealth bank .Very happy I have made the move.
Excellent Customer Service
I have been a customer at Bank Australia for many years now and I bank at the Eastlands branch.
Each time I have been in the branch I have been lucky enough to be served by Louise who has gone above and beyond to help me, nothing has been an issue for her. Her customer service is amazing she is friendly and very helpful. I hope she is acknowledged by the company as she certainly deserves it.
Excellent Assistance Over and Above Expectations
I have been a long time bank customer and Mariah was amazing in helping me secure a personal loan at the lower interest rate. Mariah was amazing to deal with and really pushed for the best result for myself, she was a pleasure to deal with and kept me updated on the status of the loan. Mariah provided the best banking experience I have encountered.
No more guilt- I joined a bank that CARES
After changing to an ethical super fund I though, ‘why not go all the way and change banks?’ Bank Australia ticks all the ethical boxes and the weight of the ‘big 4’ is off my shoulders. I look forward to the future.
Amazing Customer Service
I am a Case Manager for Home Care and Previous Ops Manager previously for Australian Airlines in Sydney. I had an emergency situation . Both Monica and Carmen were amazing officers.
New business account
Banking with a future in mind is important. Bingyu Zhai helped me out with a flexible and informed approach to a new business account. Prompt and painless setup process and lovely service.
I went into the branch on the 24/6/2020 the csm Lawrence Alexander was so helpful saved me from a bad choice and to joanne hibs banking integrity officer at Bank Australia
Wow what can I say, Bank Australia. It is hard to put in to words how exceptionally well I was looked after. I have just purchased my first home and needed to sign my loan documents before getting on a plane to head off to work, my broker is based in Toowoomba and myself the Sunshine Coast. So getting the paper work to the right place on time presented a challenge that the team at Bank Australia absolutely aced. I was on the way to the airport with work colleagues and met by Steve along the way who picked me up and took me to the west end branc...h where I was greeted with warm smiles from Vanessa and Lisa, who were able to take me through my loan documents and sign off on everything with me and made me comfortable in understanding everything I was signing. Once we had wrapped everything up Steve then took me back to meet my colleagues with plenty of time to spare for a nice cold celebration beer. Not only am I over the moon with the service I am also very impressed with the Bank Australia product. A bank that is willing to go the extra mile to get the smiles. I can not thank you all enough for making this a totally easy and stress free transaction. Massive props to you all.
Excellent customer service
Have banked with the Morwell
Branch for a long time. I Bank for 2 different organisations and my personal account and the staff are always helpful and friendly, nothings ever a problem.
Great customer service!
I was very well looked after by the beautiful, patient, compassionate, honest staff member named Veena Kumar at the Fitzroy branch, who helped me open my first account today. Thanks!
Amazing customer service
I went into the Collins St branch to set up a new business account. Guilain made the process very easy. He's very friendly, positive, and helpful, and an asset to Bank Melbourne. Thank you Guilain!
Easy and refreshing
I am a new client to Bank Australia. I opened up a business account at the Fitzroy branch. Veena Kumar made the experience a rewarding one. It was easy, quick and her attention to detail is what a new client always hopes for. Thank you!
Moe branch Naomi was very helpful
Great service today and always. Very helpful and informative, Naomi showed me how to set up and use internet banking. It will make things easier for me living out of town.
Appalling Customer Service From Day One
We had our mortgage with Australia’s worst bank, the Commonwealth, so we decided to move it. Unfortunately we moved it to Australia’s second worst bank. Bank Australia. It is only our first day and we have had to lodge a formal complaint with AFCA. The staff are are misleading, deceptive and evasive. They refuse to answer reasonable questions and have absolutely no intention of resolving customer concerns. Update:The bank contacted us and pretended to deal with our complaint. However, it only defended its flawed processes and claimed it couldn’...t find any records of phone calls we had made to it (how convenient). Bank employees lied to us and the bank knows it. If you ever have the misfortune to deal with Bank Australia make sure everything is in writing. Bank Australia - just another untrustworthy bank - even after a Royal Commission.
Responsible banking has never felt so easy!
I’ve just switched to Bank Australia and my customer service experience was great. Staff were helpful, genuine and very informative - talking me through each step of the process. Best decision to join!
Excellent customer service
It was extremely easy and fast to open an account. Customer service was great! They were friendly and guided me through the whole process. Would recommend to anyone. Happy to be a new customer.
Customer service over the phone was really pleasing and made the process of starting a new account simple and friendly, Vanessa was very friendly and helpful and made things understandable and quick. I am new to the Bank but feel it will be a long term one
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