As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Very happy customer
Just opened my first account with Morwell Branch. Staff were friendly, efficient & helpful. Would certainly recommend to others. My Debit/Visa card arrived within a week & is active. I have already used website to check my balance & change my PIN.
Super friendly service at the Fitzroy branch
Ive been with Bank Australia for a while but have never been to a branch. Just now I had a very good first experience with customer service at the Fitzroy branch. I was was greeted at the door by all three tellers, one teller was very nice while cashing a check and made the experience super easy for me. Also more specifically, Michelle from enquires was super friendly, helpful and patient with me while helping me set up a couple direct deposits.
Great Service from Emily at Bendigo Branch.
I was added as a new signatory to our business account and it was my first dealing with Bank Australia. Emily at the Bendigo branch made it a quick and easy process. I was in banking (majors) for 38 years until recently and know how challenging all the paperwork can be, but this was a breeze. Thank You Emily!
Excellent service from Emily and the Bendigo Branch.
Emily helped with a foreign debit on my statement. Nothing was too much trouble. We believe that the wrong receipt was given at Big W. Emily is awaiting conformation from Big W. Many thanks. Cheryl
Very helpful and kind!
This was my first visit to a Bank Australia branch since joining online last year.
I am very grateful for the help I received at the Enquiries Desk. The very kind, patient, knowledgeable and efficient woman who helped me with my account inquiry was just wonderful - thank you!!!
The best experience interacting with a bank that I've ever had
Holly from the loans team was so patient and made herself available to help us around our unusual work arrangements and as a result the application process was easy. Then Jacqui from the Bendigo branch called unexpectedly and let me know about a bunch of features we wouldn't have known about otherwise, set up all our accounts overnight and organised cards in the same phone call. Has been a great, proactive experience unlike any I've ever had with a bank.
Staff assistance Melbourne CBD
Manjeri assisted me yesterday from behind the door when I turned up to find the branch closed. I am very grateful that he took the time to provide support.Thanks so much. Sara
Amazing customer service - Staff seem like they actually want to work here
I recently decided to divest from one of the Big Four and I am SO happy. I haven't started using the BA services yet but the process was so simple - I actually had to go into a branch to show my documents for an admin reason I won't bore you with, which I was a bit annoyed about at first, but once I got into the branch I was so glad - Emmanuel in the Fitzroy (VIC) branch was just an absolute pleasure to deal with (a bright shining star of a man who puts all Big Four staff to shame, IMO) and made me so happy to have finally made the decision to ...invest in an ethical bank. He really made me feel like he valued me as a customer - something I have never really experienced at my old bank - always just felt like a number. Also while dealing with the admin issue, I got through to their phone service immediately and spoke to a very lovely person there too. Highly recommend if you want to feel good about your life and money.
Great face to face customer service
Been with Bank Australia over 30 years.
Bank is perfectly reliable and I find staff to be well informed and very supportive.
Needed help settingup VIP access on my phone. Staff at Castlemaine Branch of Bank Australia were able to assist in an efficient and cheerful manner. I like using a local bank that provides knowledgable and friendy staff when needed.
- Verified customer
Better than the Big Four
I've been with Bank Australia for about three years now, and in every way, they've proven to be an entirely superior bank. Great customer service - much more personal and authentic than any of the Big Four that I've experienced. Really attractive interest rates for investments. And when it came time for a home loan, I got absolutely outstanding support from my local branch (Castlemaine, VIC) and from the Home Loans team. Their good advice will end up saving me thousands of dollars, literally. And best of all, Bank Australia doesn't support harm...ful industries: it never loans to fossil-fuel businesses, nor to gambling (despite the fact that Australians are the biggest-losing gamblers in the world). Instead it supports affordable housing and renewable energy, things that we need much more of. So I have the peace of mind of knowing my mortgage repayments aren't going to pay for James Packer's lawyers, or for Rio Tinto's explosives department, but are actually helping solve problems. What's not to love?
So helpful and friendly! Realistic advice! Love it!
I have been with bank Australia for 6 years
This bank has been very efficient and reliable and simple to understand. The staff provide reliable, relative and realistic advice. Very friendly and provided over the phone help and spaces for me to talk to staff on the other end of the phone that was private.
I walked into the Fitzroy branch to sign up for some new accounts and Michelle made it as easy and enjoyable as possible. She was lovely, attentive and covered all bases. Even during the midst of COVID-19 she was a joy to speak with. Thanks for making my day :)
Amazing service! The best digital banking app for small business.
Theresa from the Eastland branch was simply amazing! Theresa made the process of opening a business hassle free - compared to what I have experienced in the past with the Big 4 banks. From a design and user experience - Bank Australia does have one of the best digital banking apps around - especially for business customers. Features like push notifications for when your debit card is used or a payment is received, the ability to see you card details within the app - in case you do not carry your card with you and the ability to start using your new card straight away without having to wait for it to arrive in the mail. I highly recommend Bank Australia.
First home loan made so easy
Even though I've been quite happy with the teachers credit union for 15+ years I decided to also open a Bank Australia savings account in mid 2019 because I really liked their ethics; it was incredibly disappointing to then find that in April/May 2020 when it came to getting a home loan pre-approved, the credit union were not interested in taking my banking loyalty or circumstances into account and said a flat, upfront no, while Bank Australia were still rigorous but much more understanding and flexible- actually making helpful suggestions on h...ow to meet all their lending criteria, for example facilitating access to available government 1st home guarantee scheme. Their staff member Conan stepped me through the whole process over multiple phone conversations and emails, which I'd geared up to expect to be super complicated (especially with everything being done remotely during Covid lockdown) but with a magic triangle of also landing a good real estate agent and good conveyancer, I had no trouble at all! I feel while some luck was involved, it actually came down to Bank Australia being genuinely interested in my business and helping me even though in the scheme of things my loan with them was small fry.
Why the make them selves so unappealing.
they make it way too difficult to get credit cards, withdraw money and send money to other people. Too many caps and not a customer friendly banking system lol. Don't you guys want people to join your bank, probably should make it a little bit more appealing rather then pushing people away, I mean that's all I'm saying.
Bank Australia moe
Just joined this bank today at The Moe branch!
The staff were absolutely fantastic!! Help me out really well. Would highly recommend them for your banking NEEDS! great work girls! Lovely girls and great personality.
Friendly, helpful service!
Joined last week to move to a bank with less fees and better customer service - was not disappointed! Lawrence at the Castlemaine branch was fantastic, showing me all my options and explaining the differences between accounts etc. He also made sure I could use the app and answered any other questions.
Really happy to be with a bank with such excellent staff and good ethics behind them.
THE BEST - Great service and support
I've recently moved all my accounts and a new mortgage to Bank Australia and I couldn't be happier.
The service I received from Adelaide City branch, Louise and the team, was honestly been the most personal and professional - I couldn't fault them at all.
I feel proud to bank with Bank Aus knowing that my money is causing no harm to the world!
Excellent customer service
Recently applied for a personal loan to consolidate debts with bank Australia . From start to finish my lending consultant jade Moore was not only extremely helpful, knowledgeable and professional. But was also a pleasure to deal with.
5 star customer service
I’ve just joined creating a company account. The staff have been nothing but helpful and speedy with our application. Special mention to Michelle and Sharon at the Fitzroy branch. After 4 weeks wait from another bank, this experience was fantastic. So lovely to have helpful staff working with you and being so accommodating.
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