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Bank Australia Branches

Bank Australia Branches

4.7 from 115 reviews

Reviews

(102)
(3)
(0)
(3)
(7)
  • Transparency
    4.8 (88)
  • Customer Service
    4.7 (105)
  • Topics
    • New Account (59)
    • Loan Application (47)
    • General Transactions (36)
    • Credit Card Application (13)
    • ATM Experience (5)
    • Business Banking (5)

Stellar customer service

published

We've recently switched to Bank Australia from one of the 'big four' banks, as part of the protest against investment in fossil fuels, since we were needing a new loan anyway. Bank Australia's customer service has been unbelievably good. I'd forgotten what it feels like to deal with "real people", you know? What could have been really complicated, especially given the disruptive year, they have made simple and easy and even enjoyable. I would have recommended them anyway as a model of bank I approve of: customer-owned, responsible investment. If every bank were like this there would be no financial crisis and no climate crisis! And then on top of that to be so good at their job, it's a dream come true.

Customer Service
TopicGeneral Transactions, Loan Application and New Account

Great customer support at Bank Australia

published

It’s been great switching over to Bank Australia for my home loan and other accounts. Kiera in the Canberra branch was extremely helpful and responsive to all my emailed questions!

Transparency
Customer Service
TopicLoan Application
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Melly

MellyGreater Melbourne (Inner), VIC

  • 4 reviews

So fast and simple to set up my new business account!

published

I have just started my own business and needed a bank account opened up ASAP! Manjeet was incredibly organised and had this done within an hour!! Within 5 minutes of opening my account I was also able to login to the Bank Australia app too. Very satisfied

Transparency
Customer Service
TopicBusiness Banking and New Account
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A wonderful experience switching all our accounts and loans to Bank Australia

published

Danielle in the Canberra branch has been amazing in supporting us to make the switch to Bank Australia. She was prompt, efficient and responsive in answering all of our many questions, whether in person, over email or on the phone.

We are proud to be with a Bank that is committed to saving the planet and ensuring that our money is invested towards a positive future for generations to come.
hanks,

Anthony

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
David C

David CGreater Melbourne (Outer), VIC

Great customer service

published

The Bank Australia lending team were responsive and responsible, making sure that my home loan was affordable and approved in a timely manner. And their rates and changes are low.

Transparency
TopicATM Experience, General Transactions, Loan Application and New Account

Canberra Branch

published

The Canberra branch of bank Australia ensured our refinance was easy, they were timely, thorough and stepped us through the process. It was easy to switch and join an ethical bank!

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
EssEmDot

EssEmDotCanberra 2600, ACT

Superb customer service from BA

published

We have recently taken out a mortgage with Bank Australia and re-financed an existing home loan from another bank due to their non-existent stance on money laundering. We chose Bank Australia on the grounds of both alignment with our values, on customer service and their highly competitive interest rates. The customer service has been first class from initially Brad, then Danielle. Danielle has been our tenacious advocate with the other bank to discharge the existing mortgage. The difference in service is so clear that we have transferred all our banking from the other bank to BA.

Transparency
Customer Service
TopicCredit Card Application, General Transactions, Loan Application and New Account
Seth M.

Seth M.South East Queensland, QLD

Hands down, the BEST bank from down under!

published

I'm an American with family in Australia. I wanted a bank to be able to easily transfer money here in AU. This is the only community owned bank in Austrailia, which means that they really care about the people. Yes, it's that good! The staff are super friendly and they don't make you feel like you're not important (unlike most other banks). Let's make this the #1 bank in Australia!

Transparency
Customer Service
TopicNew Account
Chris

ChrisSouth-Eastern Region, NSW

  • Verified customer

Danielle loan guru

published

We’ve just refinanced our mortgage to BA. We weren’t happy with our previous banks attitude to the environment. We did our homework and are so satisfied with the move to BA, we’d recommend everyone make the change. That’s how society betters itself.

Transparency
Customer Service
TopicLoan Application and New Account
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Judith Hill

Judith HillCentral Highlands and Goldfields, VIC

  • 2 reviews

Wonderful service

published

A friend recommended this bank for Term Deposits as the rates were excellent.
As we have only joined the bank we found the service by the Customer Service Officer was excellent, explaining the services the bank provided and going that extra yard to help us.

Transparency
Customer Service
TopicNew Account
Maria Campbell

Maria CampbellGreater Melbourne (Metropolitan), VIC

Service was great. Veena in Kew was really helpful

published

We had an initial discussion about about joining BA and she provided all the information we needed. It was efficient and friendly. We have opened accounts for the whole family

Transparency
Customer Service

Great service! Super efficient

published

My partner and I visited Bank Australia Kew for the first time today and we had a wonderful experience. We were looked after by Manjeet, who was friendly and efficient in helping us to open multiple accounts. His knowledge of which accounts were most suitable of us was extremely useful. This was a great start for us as new bank Australia customers!

Transparency
Customer Service
TopicNew Account
Jill

JillCentral Highlands and Goldfields, VIC

Friendly, patient staff

published

I have banked at the Bendigo branch for over 20 years. Since retiring I have needed extra support with choices and decisions about accounts. I always find the staff knowledgeable, friendly and patient.

Transparency
Customer Service
TopicGeneral Transactions
Deb and Greg

Deb and GregCentral Highlands and Goldfields, VIC

Castlemaine Staff a credit to the Bank

published

We have been with this bank for nearly 2 years. The staff have been very friendly, professional and informative. Initially they refinanced our existing loan and then supported the purchase of a new home. The staff are alway welcoming and friendly. Nothing is too much trouble. They managed our new purchase with thorough attention to details, always working with our best outcome their top priority. I totally recommend Bank Australia and especially our crew here in Castlemaine.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
Hayley H

Hayley HFlynn 2615, ACT

Exceptional Customer Service

published

We have all of our accounts and now our home loan with Bank Australia. Not only are they a sustainable bank but we have had the most positive experience with their customer service. Brad Day from the Canberra team assisted us with our first home loan this year and we couldn't have asked for more. He was efficient, friendly and always happy to answer our many questions!
Bank Australia offer competitive rates and banking options and we couldn't recommend them more highly!

Transparency
Customer Service
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Always outstanding

published

We've been with Bank Australia for over three years now and have never found something that is too hard or unachievable. All requests are met with a genuine interest in helping out and are followed through. We've recently taken out our first home loan and felt supported at every step, despite some challenges with the reinsurer. Couldn't recommend them more.

Transparency
Customer Service
TopicCredit Card Application, General Transactions, Loan Application and New Account
Joanna Le

Joanna LeCanberra Central 2601, ACT

The Bank Australia team are responsive, honest and good at their jobs. I cant recommend them highly enough!

published

Ive only just refinanced my mortgage with Bank Australia after being with one of the big 4 for a decade. So far the experience has been excellent - the staff are friendly, professional and responsive without being at all pushy.

Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia

Hi Joanna,
Thanks for taking the time to leave us a review. Its wonderful to hear you've had a positive experience! Well pass on the compliments to our team. Thanks, Bank Australia team

JamesP

JamesP

  • 2 reviews
  • Verified customer

Like a bank should be

published

Been with This bank since its conception 46 years approx started out as st mary credit co-op
Reliable and trustworthy make you feel confident when dealing with them
Always pleasant to deal with and are customer focused

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia

Hi James,
Thanks very much for taking the time to leave us a review. Its great to hear you've had a positive experience, and have stuck by us for over 46 years! Well pass on the compliments. Thanks, Bank Australia team

Review collected in partnership with Bank Australia

PaulM

PaulMSouth East Queensland, QLD

  • Verified customer

Bad Communication

published

If this bank did care about its customers maybe it would've advised me that their interest rates were about to drop (in 3 days) before I opened new accounts and transferred funds. For them to say 'we didn't know', 'we weren't told' and 'we need to make money' just says the bank couldn't care less about their customer. Maybe the people who face the customer should know, they didn't mislead me but they certainly didn't inform me.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia

Review collected in partnership with Bank Australia

Our kind of bank!

published

We are swapping from ANZ. We wanted a bank that respects ethical considerations in banking. The staff we dealt with (Indu and Manjit) were very helpful, pleasant and efficient. Above all both communicated well, answered all our questions clearly and cheerfully. It was a very welcoming start.

Transparency
Customer Service
TopicNew Account
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