??!
1 photo
Bank Australia Branches

Bank Australia Branches

4.7 from 159 reviews

Reviews

4.7

159 reviews
5
(142)
4
(5)
3
(1)
2
(2)
1
(9)
Previous
Next
Sam Q.

Sam Q.Greater Melbourne (Metropolitan), VIC

Thank you Ringwood Branch!

published

I visited Satchi (manager) at the Ringwood branch, he was really helpful from the start. I had already done research on the bank, but wasn’t too sure, yet. He was very polite and explained my new accounts in detail, a little bit about the bank and himself. He said he was new and we had a really good conversation about life and careers. He gave me his number and some information booklet, it’s great to be treated as a human and being down to earth. He is the definition of excellent customer service! Please let him know. Cheers Sam

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Lizzy

LizzyVictoria

Great to deal with, especially with a deceased estate

published

I don't bank with them, but found them reliable and excellent customer service with inquiries, and assisting with the forms and details of dealing with a deceased estate. I am dealing with another bank and compared to them Bank Australia are terrific to deal with.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia
Other Banks
Previous
Next

Great personalised service

published

Keira was very helpful and friendly. Some slight hiccups along the way meant she went out of her way to make sure everything came together at the end. Appreciated the personalised service

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia
Banks

Find out how Bank Australia Branches compares to other Banks

Know better, choose better.

Compare all
mel

melGreater Melbourne (Inner), VIC

  • 4 reviews

Wish I'd changed to Bank Australia years ago!

published

I recently opened an account at the Fitzroy branch. Sharon was extremely helpful and explained the various accounts so I was able to choose what best suited me. She then assisted me in opening the accounts. She was friendly and genuine. I had decided to change banks as I had been with the Commonwealth who had treated me poorly when I was on a low income. I wanted a bank that was compassionate and supported all in the community. Also a bank that made investments more in line with my values. Bonus was their term deposit and savings account rates were much better than the Commonwealth bank .Very happy I have made the move.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Lorraine

LorraineGreater Melbourne (Outer), VIC

Excellent Customer Service

published

I have been a customer at Bank Australia for many years now and I bank at the Eastlands branch.
Each time I have been in the branch I have been lucky enough to be served by Louise who has gone above and beyond to help me, nothing has been an issue for her. Her customer service is amazing she is friendly and very helpful. I hope she is acknowledged by the company as she certainly deserves it.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia
DAVID

DAVIDGreater Melbourne (Metropolitan), VIC

Excellent Assistance Over and Above Expectations

published

I have been a long time bank customer and Mariah was amazing in helping me secure a personal loan at the lower interest rate. Mariah was amazing to deal with and really pushed for the best result for myself, she was a pleasure to deal with and kept me updated on the status of the loan. Mariah provided the best banking experience I have encountered.

Transparency
Customer Service
TopicLoan Application
1 comment
Bank Australia
Bank A.Bank Australia

No more guilt- I joined a bank that CARES

published

After changing to an ethical super fund I though, ‘why not go all the way and change banks?’ Bank Australia ticks all the ethical boxes and the weight of the ‘big 4’ is off my shoulders. I look forward to the future.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Paul

PaulGreater Melbourne (Inner), VIC

Amazing Customer Service

published

I am a Case Manager for Home Care and Previous Ops Manager previously for Australian Airlines in Sydney. I had an emergency situation . Both Monica and Carmen were amazing officers.

Transparency
Customer Service
TopicBusiness Banking
1 comment
Bank Australia
Bank A.Bank Australia

New business account

published

Banking with a future in mind is important. Bingyu Zhai helped me out with a flexible and informed approach to a new business account. Prompt and painless setup process and lovely service.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Banks

Find out how Bank Australia Branches compares to other Banks

Know better, choose better.

Compare all
Peter

PeterCentral Highlands and Goldfields, VIC

Excellent service

published

I went into the branch on the 24/6/2020 the csm Lawrence Alexander was so helpful saved me from a bad choice and to joanne hibs banking integrity officer at Bank Australia

1 comment
Bank Australia
Bank A.Bank Australia

Hi Peter, thanks for taking the time to leave us a positive review! We will be sure to pass on your compliments to Lawrence and Joanne too! Thanks, Bank Australia team.

Kerrod R.

Kerrod R.South East Queensland, QLD

Awesome Service.

published
Transparency
Customer Service
TopicLoan Application and New Account
1 comment
Bank Australia
Bank A.Bank Australia
Narelle

NarelleGippsland, VIC

Excellent customer service

published

Have banked with the Morwell
Branch for a long time. I Bank for 2 different organisations and my personal account and the staff are always helpful and friendly, nothings ever a problem.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia
Georgia

GeorgiaGreater Melbourne (Metropolitan), VIC

Great customer service!

published

I was very well looked after by the beautiful, patient, compassionate, honest staff member named Veena Kumar at the Fitzroy branch, who helped me open my first account today. Thanks!

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia

Hi Georgia! Thank you so much for taking the time to leave us a great review! We will be sure to pass on your compliments to Veena as well, she'll be so thrilled to hear your kind words! Thanks, Bank Australia team.

Amazing customer service

published

I went into the Collins St branch to set up a new business account. Guilain made the process very easy. He's very friendly, positive, and helpful, and an asset to Bank Melbourne. Thank you Guilain!

Transparency
Customer Service
TopicBusiness Banking
1 comment
Bank Australia
Bank A.Bank Australia
Other Banks
Previous
Next
Tess Nobile

Tess NobileGreater Melbourne (Inner), VIC

Easy and refreshing

published

I am a new client to Bank Australia. I opened up a business account at the Fitzroy branch. Veena Kumar made the experience a rewarding one. It was easy, quick and her attention to detail is what a new client always hopes for. Thank you!

Transparency
Customer Service
TopicBusiness Banking
1 comment
Bank Australia
Bank A.Bank Australia
Banks

Find out how Bank Australia Branches compares to other Banks

Know better, choose better.

Compare all

Moe branch Naomi was very helpful

published

Great service today and always. Very helpful and informative, Naomi showed me how to set up and use internet banking. It will make things easier for me living out of town.

TopicGeneral Transactions
1 comment
Bank Australia
Bank A.Bank Australia
Ripped Off

Ripped OffCanberra Central 2601, ACT

  • 25 reviews
  • 1 like

Appalling Customer Service From Day One

published
Transparency
Customer Service
TopicCredit Card Application, Loan Application and New Account
3 comments
Bank Australia
Bank A.Bank Australia

Hi there. We are sorry that our service hasn’t met your expectations. We take all customer feedback seriously and will continue to work with you to resolve your concerns. - Bank Australia team.

Ripped Off
Ripped Off

Too little too late

Ripped Off
Ripped Off

Still waiting

Responsible banking has never felt so easy!

published

I’ve just switched to Bank Australia and my customer service experience was great. Staff were helpful, genuine and very informative - talking me through each step of the process. Best decision to join!

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia

Hi Esther! Thanks for taking the time to leave us such a great review! We are thrilled that you had a good experience with our customer service, and hope you continue to enjoy banking with us. Thanks, Bank Australia team.

Marco G.

Marco G.Greater Melbourne (Inner), VIC

Excellent customer service

published

It was extremely easy and fast to open an account. Customer service was great! They were friendly and guided me through the whole process. Would recommend to anyone. Happy to be a new customer.

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Golden child

Golden childSouth East Queensland, QLD

  • 5 reviews

Service AAA+

published

Customer service over the phone was really pleasing and made the process of starting a new account simple and friendly, Vanessa was very friendly and helpful and made things understandable and quick. I am new to the Bank but feel it will be a long term one

Transparency
Customer Service
TopicNew Account
1 comment
Bank Australia
Bank A.Bank Australia
Page 1 of 8
See all Bank Australia reviews

Questions & Answers

Fay W.

Fay W.asked

Branches

How do i set with an Association’s account needing 3 signatories.
Fay

1 answer
Bank Australia
Bank A.Bank Australia

Hi Fay, you can have this set up by calling us on 132 888 or visiting a branch. Thanks - Bank Australia.

Get an answer from our members and Bank Australia representatives

Other Banks

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.