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Bank Australia Branches

Bank Australia Branches

4.4 from 29 reviews

Personal and ethical bank.

I've been with bank Australia for over 20 years and they rewarded my loyalty by supporting my family during a difficult time. The service is always friendly, respectful and helpful. At a time when there is a lot of negativity about banks I couldn't have had a better experience. I believe bank Australia has values above making profits. I was treated as a valued customer.

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Customer Service
Review TypeLoan Application

GLAD I CHANGED TO A CUSTOMER'S BANK

Opened accounts at the Sydney CBD branch yesterday. The staff are excellent and sincere. Fast, straight forward, pleasant experience. Staff covered all bases to ensure I was comfortable on using branch or online banking. Better rates of interest than big banks. I'm glad I'm no longer contributing to big bank profits.

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Customer Service
Review TypeNew Account

Exemplary Service with Ethical Investments

This bank has been the provider of almost 30 years of service to me. They were recommended for their personal approach and genuine engagement with customers and I can verify this has been consistent throughout. Moreover they stood apart on my switching to them with greater flexibility in how their fee structures and loans operated. It's also been wonderful to be part of their progressive integrity standards with investment and conduct policies that support ethics, sustainability and community development. The staff in all of the locations near to where I have lived have been exemplary in their assistance to me.

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Customer Service
Review TypeGeneral Transactions
1 comment
Hi Marguerite, thanks for leaving such a lovely review. It's fantastic to hear you've been a customer with us for more than 30 years. It's also wonderful to hear you've joined us based on our ethical banking approach. Thanks for choosing to bank with us! Bank Australia.

New Customer/Account

I have just opened my first account with Bank Australia, the reason for opening this account as I wanted a bank with a personal touch, were I can go into the branch and say hello, a user friendly and reliable phone app and website. I found opening my new account so easy the staff at the Castlemaine Branch are just amazing, from the branch manager to the Customer Service Consultant (Fran McMurtrie), no pushy sales or staff pushing me to open up accounts that are not required and the follow up service was amazing, I received my new card within 4 working days which made my transition from my old bank to Bank Australia so much easier. I highly recommend Bank Australia to anyone who wants a bank with a difference.

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Customer Service
Review TypeNew Account
1 comment
Hi Steven, welcome aboard! Thank you so much for taking the time to provide a review. We are delighted to hear you have received great service from our wonderful team in Castlemaine. It’s great that you are finding our app and website easy to use too! We will definitely pass on the lovely feedback to Fran and the team. Thank you very much for choosing to bank with us :) Bank Australia

Finally, Amazing Customer Service At A Bank!

Fantastic old fashioned customer service! I'm so glad to have made the move to Bank Australia!
Very impressed with the whole process, quick easy and friendly, I was very pleasantly surprised! :)

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Customer Service
Review TypeBusiness Banking, General Transactions and New Account
1 comment
Hi Timothy, thanks for taking the time to write a lovely review of your experience. We are delighted to hear you received amazing customer service and that the process of making the move to us was easy. Thank you for choosing to bank with us! :) Bank Australia

Insurance review

I've been a customer for 25 years. In their transition from a CU to a member owned bank, Bank Australia lost none of it's personal touch.
My recent experience dealing with Michelle and Dina at their Sydney City branch was professional and excellent customer service.

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Customer Service
1 comment
Hi there, thank you for leaving a review. We’re really pleased that Michelle and Dina were able to provide you with excellent customer service at our Sydney branch. We will be sure to pass on the lovely feedback to them. Thank you for sticking by us for 25 years! We truly appreciate your loyalty :) Bank Australia

VIP access

I went to moe branch today and Naomi was very helpful with my queries about vip access and cash passport transfers. She was very helpful and I left feeling confident

Review TypeGeneral Transactions
1 comment
Hi Michele, thanks for taking the time out to provide us with a lovely review. We are delighted to hear Naomi was able to help you with your queries on vip access and cash passport transfers. We will send the positive feedback to Naomi and the Moe team :) Thanks for choosing to bank with us! Bank Australia.

Great start with this new Bank !

It is only 1 week with Bank Australia and the customer service is Great !!! They call back and make sure that all is in order and we are happy with the service. YES WE ARE.
Is nice to be with an ethical bank with human touch.

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Customer Service
Review TypeNew Account
1 comment
Hi Elio, welcome aboard! Thank you for taking the time to write a review, we are delighted to hear of your great experience with our customer service. Thanks for choosing to bank with us! Bank Australia

Customer service at the heart of what they do

I have been with this bank now for just over the 3 years, the customer service I have received from the Maryborough branch has been nothing short than amazing. They make a complex process seem simple and talk you through every step of the way. I can't recommend this bank, their customer service and products enough

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Customer Service
Review TypeLoan Application
1 comment
Hi Caitlin, thank you for very much for taking the time out to give a lovely review, we're really pleased that you have had an excellent experience banking with us for the past three years. We'll pass your compliments onto the team at Maryborough. Thanks again for choosing to bank with us!

Excellent Service Thank You

I have been with Bank Australia for over 15 years and have generally had reasonable service. However, I recently attended my local branch in Fitzroy to enquire about interest rates and received outstanding service from James. He helped re-organise my accounts to maximise value to us, sorted out some interest rate issues on our existing home loan and helped us apply for an investment loan. Throughout the process he communicated clearly and in a timely manner and always seemed pleased to take my calls. I have always received friendly service from all the staff at this branch and they should be complimented.

In a time where banks have had a bad wrap, this was very refreshing and I feel this service needs to be thoroughly complimented. Well done again to James who has restored my faith in this bank at a time that I was very sceptical.

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Customer Service
Review TypeCredit Card Application, Loan Application and New Account
1 comment
Hi Jed M, thanks very much for taking the time to leave us a lovely review. It's great to hear your had a great experience at our Fitzroy branch. We're so pleased to hear that James was so helpful. We'll pass on the compliments to the team. Thanks for choosing to bank with us! Bank Australia

Great and quick service. Nice branch. Also nice internet website and great App.

Just open my acc.
Seems a good Bank (was recommended by a friend and also its reputation to be ethical).
Great customer service and was very fast with opening my new acc.

Customer Service
Review TypeGeneral Transactions and New Account
1 comment
Hi Pablo, Thank you for very much for taking the time out to give a lovely review, we're really pleased that you have had an excellent experience in opening your new account with us. Thanks again for choosing to bank with Bank Australia!

Customer convenience

I have now been to the branch and twice I have had to be serviced by two staff. Once to do a cash deposit then another to do a transfer. I find that very inconvenient and not what used to happeN. I also feel uncomfortable with how I am approached. I am heading to the usual counter to have someone at what was the enquirers counter call out to ask if they can help. If you have changed how you serve customers I suggest you remodel the branch, educate your customers to what to expect. I still expect to only be served by one staff member. The staff were polite and courteous

Customer Service
Review TypeGeneral Transactions
1 comment
Hi Linda, thanks for providing this feedback. We’re sorry to hear you feel this way. While we’re pleased to hear our staff were polite and courteous, we would like to get some further details so we can take a look at your experience for future quality improvement. We’ll be in touch via private message. Thanks, Bank Australia

Friendly and efficient customer service for my home loan application

I have been a customer with Bank Aus for almost two years. I approached BankAus is because of their competitive home loan rates. Brad and Renee (BankAus Canberra branch) have been very helpful and efficient in managing our home loan application, approval, and final settlement (in a short amount of time I could say). I especially commend on their friendliness also to answer to my repeated queries as I am a first home owner also. Highly recommended!!

Customer Service
Review TypeGeneral Transactions and Loan Application
1 comment
Hi DWDO, thanks for leaving a lovely review. It's great to hear you've been a customer for a couple of years! We're really pleased that you have had an excellent experience so far and that Brad and Renee have been very helpful throughout your home loan application process. We'll pass your compliments on to them. Thanks for choosing to bank with us! Bank Australia

initial meeting with staff

We have never been with this bank - we saw it advertised in Dendy.
Our customer experience was very positive and gave us much thought for future dealings with this bank, due to our meeting with Bradley Day yesterday. Our meeting was very encouraging - Brad gave no glib promises, and provided straight answers to our questions.

1 comment
Hi airdie, thanks for taking the time to leave us a review. It's great to hear you're considering joining us! We're really pleased to hear that Brad has been so helpful. We'll pass on the compliments. Thanks for choosing to bank with us! Bank Australia

Excellent Staff at Kew Branch

Yes very reliable. I left review via your email the other day where I highly commended Wendy for her service at Branch. I think I recall her name accurately as Wendy ... if not accurate recall, then her name was Jenny. Regards.

Review TypeNew Account
1 comment
Hi Alisa R, thanks so much for taking the time to leave a review. It's great to hear you've had a pleasant experience banking with us. We'll pass on your compliments to Jenny from our Kew branch. Thanks for choosing to bank with us! Bank Australia

Service at Fitzroy branch.

I have been with Bank Australia for many years ( before it changed its name to Bank Australia ). I have always been happy with the bank but especially so this week. I went to the Brunswick St. branch to organise a bpay transaction. The teller Michelle was so helpful. She put the banks app onto my mobile, completed the bpay transaction to the ato for me and told me about the banks travel card facility and travel insurance. I always go to that location and they are always so helpful and easy to communicate with. Thank you Michelle. And she seems to be a lovely person to boot. Also, l like the banks ads that l see at the cinema and on tv. Only point of criticism might be the narrator should have an Australian accent.

Customer Service
Review TypeGeneral Transactions
1 comment
Hi Denise, thanks so much for taking the time to leave a review. It's great to hear you've been a customer with us for many years. We're so pleased to hear that our team at Fitzroy have been very helpful. We'll pass your compliments onto Michelle. Thanks for choosing to bank with us! Bank Australia

Great staff at Townsville Branch of Bank Australia

Bank Australia was recommended by my son who had transferred his accounts there because Bank Australia is an ethical bank. I lodged an online inquiry wanting to do the same. I was fortunate that the Townsville, Qld branch of Bank Australia was tasked with responding. The staff at this branch were so helpful. Everyone from the branch manager to other staff members assisted with the process - re-financing, opening accounts, internet banking - from beginning to end and even after that. Great team in Townsville and everywhere else from my experience having had to ring elsewhere through the process. Good on ya, Bank Australia. Australians need a bank like this especially after the findings of the Royal Commission on Banks.

Review TypeLoan Application and New Account
1 comment
Hi Pete, thanks for leaving a lovely review. It's fantastic to hear you've recently become a customer based on our values and that the Townsville branch was so helpful throughout the process. We'll pass your compliments on to the team! Thanks for choosing to bank with us - it's great to have you on board. Bank Australia

Great customer service

I recently signed up to use bank Australia services.i have found the level of service at the branch and call centre very friendly and professional.glad i found this bank.peter Ivancic

Customer Service
Review TypeNew Account
1 comment
Hi Peter, thanks for taking the time to leave a review. It's wonderful to hear you've recently become a customer and that you've had such a positive experience banking with us via our branch and contact centre. Thanks for choosing to bank with us! Bank Australia

Disappointed

Terribly disappointed in this bank. We were treated pretty poorly by staff on our very first visit 6 months ago so decided to transfer our funds to another bank once the term deposit had matured however Australia bank rejected the request to our new bank and now we're forced to go to the branch to sort things out. We've already lost interest for 8 days so far. Then I spoke to a lady named Jan today, she seemed genuinely interested in our complaint and said she'd email me a form to arrange a new password... Still waiting and that was this morning! I'm sure another bank will be happy to invest our funds and then it'll be goodbye to Australia Bank from us.

Customer Service
Review TypeNew Account
1 comment
Hi Suzy, thanks for your feedback - we're sorry to hear you feel this way. We'd like to look into this for you. We'll send you a private message to get some details. Thanks, Bank Australia

Hopeless

I was so excited a week ago when I opened my Bank Australia account. I told my friends, house mates and family members... I was proud to be able to say I'd taken the time to start banking ethically. I had been pretty fed up with my other banks, for all the normal reasons, and I was sure Bank Australia would do a better job.

I was however completely wrong.

I don't know if staff are picked from a pool of people who failed basic arithmetic... but it would certainly explain my experience the past week. Despite providing a ridiculous level of documentation and then walking 4 different people through the numbers presented on my loan document... they continued to misclassify more than 50% of my income as an expenditure instead of seeing that it was being transferred in to a HISA... for which documentation was provided.

I went in to their Fitzroy branch, had multiple phone calls, emails and implored them to let me walk them through where their numbers were being misclassifiied. Alas, they think they know my personal banking better than I do.

After spending literally hours/days this week... I can't see myself keeping this account.... it was all a total waste of time, an absolute sunk cost.

This experience is perhaps the final nail in the coffin that shows that ALL banks are the same; regardless of what their advertising says.

Customer Service
Review TypeCredit Card Application, General Transactions, Loan Application and New Account
1 comment
Hi Gerald, thanks for your feedback. We're sorry to hear we've disappointed you. We've sent you a private message on Facebook and will arrange for one of our consultants to give you a call to look into your situation. Thanks, Bank Australia

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