As of the 17th of August 2015, Mecu rebranded to Bank Australia.
Personal and ethical bank.
I've been with bank Australia for over 20 years and they rewarded my loyalty by supporting my family during a difficult time. The service is always friendly, respectful and helpful. At a time when there is a lot of negativity about banks I couldn't have had a better experience. I believe bank Australia has values above making profits. I was treated as a valued customer.
GLAD I CHANGED TO A CUSTOMER'S BANK
Opened accounts at the Sydney CBD branch yesterday. The staff are excellent and sincere. Fast, straight forward, pleasant experience. Staff covered all bases to ensure I was comfortable on using branch or online banking. Better rates of interest than big banks. I'm glad I'm no longer contributing to big bank profits.
Exemplary Service with Ethical Investments
This bank has been the provider of almost 30 years of service to me. They were recommended for their personal approach and genuine engagement with customers and I can verify this has been consistent throughout. Moreover they stood apart on my switching to them with greater flexibility in how their fee structures and loans operated. It's also been wonderful to be part of their progressive integrity standards with investment and conduct policies that support ethics, sustainability and community development. The staff in all of the locations near to where I have lived have been exemplary in their assistance to me.
I have just opened my first account with Bank Australia, the reason for opening this account as I wanted a bank with a personal touch, were I can go into the branch and say hello, a user friendly and reliable phone app and website. I found opening my new account so easy the staff at the Castlemaine Branch are just amazing, from the branch manager to the Customer Service Consultant (Fran McMurtrie), no pushy sales or staff pushing me to open up accounts that are not required and the follow up service was amazing, I received my new card within 4 working days which made my transition from my old bank to Bank Australia so much easier. I highly recommend Bank Australia to anyone who wants a bank with a difference.
Finally, Amazing Customer Service At A Bank!
Fantastic old fashioned customer service! I'm so glad to have made the move to Bank Australia!
Very impressed with the whole process, quick easy and friendly, I was very pleasantly surprised! :)
I've been a customer for 25 years. In their transition from a CU to a member owned bank, Bank Australia lost none of it's personal touch.
My recent experience dealing with Michelle and Dina at their Sydney City branch was professional and excellent customer service.
I went to moe branch today and Naomi was very helpful with my queries about vip access and cash passport transfers. She was very helpful and I left feeling confident
Great start with this new Bank !
It is only 1 week with Bank Australia and the customer service is Great !!! They call back and make sure that all is in order and we are happy with the service. YES WE ARE.
Is nice to be with an ethical bank with human touch.
Customer service at the heart of what they do
I have been with this bank now for just over the 3 years, the customer service I have received from the Maryborough branch has been nothing short than amazing. They make a complex process seem simple and talk you through every step of the way. I can't recommend this bank, their customer service and products enough
Excellent Service Thank You
I have been with Bank Australia for over 15 years and have generally had reasonable service. However, I recently attended my local branch in Fitzroy to enquire about interest rates and received outstanding service from James. He helped re-organise my accounts to maximise value to us, sorted out some interest rate issues on our existing home loan and helped us apply for an investment loan. Throughout the process he communicated clearly and in a timely manner and always seemed pleased to take my calls. I have always received friendly service from all the staff at this branch and they should be complimented.
In a time where banks have had a bad wrap, this was very refreshing and I feel this service needs to be thoroughly complimented. Well done again to James who has restored my faith in this bank at a time that I was very sceptical.
Great and quick service. Nice branch. Also nice internet website and great App.
Just open my acc.
Seems a good Bank (was recommended by a friend and also its reputation to be ethical).
Great customer service and was very fast with opening my new acc.
I have now been to the branch and twice I have had to be serviced by two staff. Once to do a cash deposit then another to do a transfer. I find that very inconvenient and not what used to happeN. I also feel uncomfortable with how I am approached. I am heading to the usual counter to have someone at what was the enquirers counter call out to ask if they can help. If you have changed how you serve customers I suggest you remodel the branch, educate your customers to what to expect. I still expect to only be served by one staff member. The staff were polite and courteous
Friendly and efficient customer service for my home loan application
I have been a customer with Bank Aus for almost two years. I approached BankAus is because of their competitive home loan rates. Brad and Renee (BankAus Canberra branch) have been very helpful and efficient in managing our home loan application, approval, and final settlement (in a short amount of time I could say). I especially commend on their friendliness also to answer to my repeated queries as I am a first home owner also. Highly recommended!!
initial meeting with staff
We have never been with this bank - we saw it advertised in Dendy.
Our customer experience was very positive and gave us much thought for future dealings with this bank, due to our meeting with Bradley Day yesterday. Our meeting was very encouraging - Brad gave no glib promises, and provided straight answers to our questions.
Excellent Staff at Kew Branch
Yes very reliable. I left review via your email the other day where I highly commended Wendy for her service at Branch. I think I recall her name accurately as Wendy ... if not accurate recall, then her name was Jenny. Regards.
Service at Fitzroy branch.
I have been with Bank Australia for many years ( before it changed its name to Bank Australia ). I have always been happy with the bank but especially so this week. I went to the Brunswick St. branch to organise a bpay transaction. The teller Michelle was so helpful. She put the banks app onto my mobile, completed the bpay transaction to the ato for me and told me about the banks travel card facility and travel insurance. I always go to that location and they are always so helpful and easy to communicate with. Thank you Michelle. And she seems to be a lovely person to boot. Also, l like the banks ads that l see at the cinema and on tv. Only point of criticism might be the narrator should have an Australian accent.
Great staff at Townsville Branch of Bank Australia
Bank Australia was recommended by my son who had transferred his accounts there because Bank Australia is an ethical bank. I lodged an online inquiry wanting to do the same. I was fortunate that the Townsville, Qld branch of Bank Australia was tasked with responding. The staff at this branch were so helpful. Everyone from the branch manager to other staff members assisted with the process - re-financing, opening accounts, internet banking - from beginning to end and even after that. Great team in Townsville and everywhere else from my experience having had to ring elsewhere through the process. Good on ya, Bank Australia. Australians need a bank like this especially after the findings of the Royal Commission on Banks.
Great customer service
I recently signed up to use bank Australia services.i have found the level of service at the branch and call centre very friendly and professional.glad i found this bank.peter Ivancic
Terribly disappointed in this bank. We were treated pretty poorly by staff on our very first visit 6 months ago so decided to transfer our funds to another bank once the term deposit had matured however Australia bank rejected the request to our new bank and now we're forced to go to the branch to sort things out. We've already lost interest for 8 days so far. Then I spoke to a lady named Jan today, she seemed genuinely interested in our complaint and said she'd email me a form to arrange a new password... Still waiting and that was this morning! I'm sure another bank will be happy to invest our funds and then it'll be goodbye to Australia Bank from us.
I was so excited a week ago when I opened my Bank Australia account. I told my friends, house mates and family members... I was proud to be able to say I'd taken the time to start banking ethically. I had been pretty fed up with my other banks, for all the normal reasons, and I was sure Bank Australia would do a better job.
I was however completely wrong.
I don't know if staff are picked from a pool of people who failed basic arithmetic... but it would certainly explain my experience the past week. Despite providing a ridiculous level of documentation and then walking 4 different people through the numbers presented on my loan document... they continued to misclassify more than 50% of my income as an expenditure instead of seeing that it was being transferred in to a HISA... for which documentation was provided.
I went in to their Fitzroy branch, had multiple phone calls, emails and implored them to let me walk them through where their numbers were being misclassifiied. Alas, they think they know my personal banking better than I do.
After spending literally hours/days this week... I can't see myself keeping this account.... it was all a total waste of time, an absolute sunk cost.
This experience is perhaps the final nail in the coffin that shows that ALL banks are the same; regardless of what their advertising says.
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