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Bank Australia

Bank Australia (page 2 of 24)

Branches and Online
4.0 from 477 reviews

Love my bank.

Have been with this bank for just over a year and love it. Simple apps and an excellent online interface means that I can manage my money really easily - and I know that it is being used in an ethical way.
Just took out a home loan with them and I couldn't fault them. Outstanding customer service from the Fitzroy branch - thank you James!

Customer Service
Review TypeGeneral Transactions
1 comment
Hi Rachel, thanks very much for taking the time to leave us a lovely review. It's great to hear your feedback and that you’re loving our app! We're so pleased to hear that James and our Fitzroy branch have been so helpful. We'll pass on the compliments to the team. Thanks for choosing to bank with us! Bank Australia

Great and quick service. Nice branch. Also nice internet website and great App.

Just open my acc.
Seems a good Bank (was recommended by a friend and also its reputation to be ethical).
Great customer service and was very fast with opening my new acc.

Customer Service
Review TypeGeneral Transactions and New Account
1 comment
Hi Pablo, Thank you for very much for taking the time out to give a lovely review, we're really pleased that you have had an excellent experience in opening your new account with us. Thanks again for choosing to bank with Bank Australia!

Customer convenience

I have now been to the branch and twice I have had to be serviced by two staff. Once to do a cash deposit then another to do a transfer. I find that very inconvenient and not what used to happeN. I also feel uncomfortable with how I am approached. I am heading to the usual counter to have someone at what was the enquirers counter call out to ask if they can help. If you have changed how you serve customers I suggest you remodel the branch, educate your customers to what to expect. I still expect to only be served by one staff member. The staff were polite and courteous

Customer Service
Review TypeGeneral Transactions
1 comment
Hi Linda, thanks for providing this feedback. We’re sorry to hear you feel this way. While we’re pleased to hear our staff were polite and courteous, we would like to get some further details so we can take a look at your experience for future quality improvement. We’ll be in touch via private message. Thanks, Bank Australia

Friendly and efficient customer service for my home loan application

I have been a customer with Bank Aus for almost two years. I approached BankAus is because of their competitive home loan rates. Brad and Renee (BankAus Canberra branch) have been very helpful and efficient in managing our home loan application, approval, and final settlement (in a short amount of time I could say). I especially commend on their friendliness also to answer to my repeated queries as I am a first home owner also. Highly recommended!!

Customer Service
Review TypeGeneral Transactions and Loan Application
1 comment
Hi DWDO, thanks for leaving a lovely review. It's great to hear you've been a customer for a couple of years! We're really pleased that you have had an excellent experience so far and that Brad and Renee have been very helpful throughout your home loan application process. We'll pass your compliments on to them. Thanks for choosing to bank with us! Bank Australia

Loan Application review

Very prompt response times to emails and calls during application process by Brad Day. Credit department added 2 or 3 things to obtain towards the end of the application process which could have been requested at the start. Suggest 'one big list' is sent to applicants so there isn't the back and forth towards the backend of the application process, that would speed up the process by a week or two. Brad was calm and never lost patience with all the queries.

Review TypeLoan Application
1 comment
Hi Martin B, thanks for taking the time to leave us a review. We're really pleased to hear that Brad has been so helpful. We'll pass on the compliments. Also thank you for your feedback regarding the application process, we'll pass this onto our lending team for consideration. Thanks for choosing to bank with us! Bank Australia

initial meeting with staff

We have never been with this bank - we saw it advertised in Dendy.
Our customer experience was very positive and gave us much thought for future dealings with this bank, due to our meeting with Bradley Day yesterday. Our meeting was very encouraging - Brad gave no glib promises, and provided straight answers to our questions.

1 comment
Hi airdie, thanks for taking the time to leave us a review. It's great to hear you're considering joining us! We're really pleased to hear that Brad has been so helpful. We'll pass on the compliments. Thanks for choosing to bank with us! Bank Australia

Fantastic a real bank for Australians

Fantastic .Only recently opened Account. Feels like opening an account is a step in the right direction for the future, not only for myself but every Australian who joins. Nothing but positives.

Review TypeNew Account
1 comment
Hi Ken, thanks for taking the time to leave us a review. It's great to hear you've joined us based on our ethical banking approach. Thanks for choosing to bank with us! Bank Australia

Excellent Staff at Kew Branch

Yes very reliable. I left review via your email the other day where I highly commended Wendy for her service at Branch. I think I recall her name accurately as Wendy ... if not accurate recall, then her name was Jenny. Regards.

Review TypeNew Account
1 comment
Hi Alisa R, thanks so much for taking the time to leave a review. It's great to hear you've had a pleasant experience banking with us. We'll pass on your compliments to Jenny from our Kew branch. Thanks for choosing to bank with us! Bank Australia

Better than the big banks

Customer service has been excellent - clear and quick communication and processing throughout our home loan application and online savings account. We havent had to compromise on anything with Bank Australia

Customer Service
Review TypeLoan Application
1 comment
Hi Tamara, thanks for taking the time to leave a review. It's great to hear you've recently refinanced with us! We're really pleased you found our service excellent and our communication clear and efficient. Thanks for choosing to bank with us! Bank Australia

Never new great service with a bank even existed anymore!!

We are building a new home in the South West of W.A and applied online for a home loan with Bank Australia. The service so far has been incredible and communicating with Bank Australia from another state has been made very easy. All matters relating to our loan have been dealt with immediately and with the friendly, professional courtesy you would expect. I have passed on our experience with Bank Australia to friends and colleagues. I would highly recommend them to anybody seeking a Bank which values it customers and to date they have delivered exceptional service. Bank Australia has taken away one less stress of building.

Customer Service
Review TypeLoan Application and New Account
1 comment
Hi Ive, thanks for taking the time to leave a review. It's great to hear you've recently refinanced with us! We're really pleased you found the process very easy and that our team was so helpful. Thanks for choosing to bank with us! Bank Australia

A human bank

We recently moved to bankAustralia from a big4. They have been a great to deal with throughout, with an actual human being whenever needed. Also offered the best rate for good / comparable product, plus community / environmentally minded. It’s still a bank (so complex processes). But Recommend you give them a try.

Customer Service
Review TypeCredit Card Application, Loan Application and New Account
1 comment
Hi Alison G, it's great to hear you've recently switched your banking over to us. We're very pleased you have found our rates competitive and that you support our ethical and responsible banking approach. Thanks for choosing to bank with us! Bank Australia

Service at Fitzroy branch.

I have been with Bank Australia for many years ( before it changed its name to Bank Australia ). I have always been happy with the bank but especially so this week. I went to the Brunswick St. branch to organise a bpay transaction. The teller Michelle was so helpful. She put the banks app onto my mobile, completed the bpay transaction to the ato for me and told me about the banks travel card facility and travel insurance. I always go to that location and they are always so helpful and easy to communicate with. Thank you Michelle. And she seems to be a lovely person to boot. Also, l like the banks ads that l see at the cinema and on tv. Only point of criticism might be the narrator should have an Australian accent.

Customer Service
Review TypeGeneral Transactions
1 comment
Hi Denise, thanks so much for taking the time to leave a review. It's great to hear you've been a customer with us for many years. We're so pleased to hear that our team at Fitzroy have been very helpful. We'll pass your compliments onto Michelle. Thanks for choosing to bank with us! Bank Australia

Difficult to have confidence

I wanted to work with Bank Australia on my refi, both because of the rate and their ethical banking principles. Upon going through approvals I received the contracts to sign, and the bank had entered the wrong street address across the documents. This is after valuation was done on the correct property. It's an astounding mistake to make on a legal document with a lot of zeroes, and has deflated my confidence in risk management processes and staff training at the bank. I really wanted to do this transaction, but I've just lost confidence that the processes are in place to manage something of such personal importance.

2 comments
Hi A shame, thanks for your feedback. We're really sorry to hear this was your experience and that we've disappointed you. We'd like to follow up with you directly so we can look into what occurred. We'll send you a private message to get your details. Thanks, Bank AustraliaI'd just like to follow up on my initial message to say that Bank Australia have been very proactive since I posted. A member of senior management was in touch to straighten things out. It still makes me a bit nervous that such an error was able to creep in, but they've gone the extra distance since this was pointed out. Good stuff.

What a disaster

We recently helped our daughter secure her first home loan. Our initial meetings with the loans people at the Bendigo branch were very positive but when the time came to purchase the house it all went pear shaped. Every second day on a 30 day settlement they needed something, ok fair enough, but we all work and in a no phone policy workplace it became very drawn out and stressful. Eventually I went over Bendigo’s head and complained loudly, it was then and only then that something was done. We became priority and we made our deadline. My daughter rang the Bendigo Branch at one stage and was spoken to quite sarcastically and rudely causing more unnecessary upset. I know new lending guide lines have put pressure on banks but please do not pass this onto your customers
We do not live in Bendigo, we stayed with Bank Australia after a branch closure in our town and they usually meet all needs but this time they failed badly.

Customer Service
Review TypeLoan Application
1 comment
Hi Sandy, thanks for providing this feedback. We are sorry to hear that this was your experience. We'd like to follow up with you directly so we can work out what went wrong and why. We will send you a private message to get your details. Thanks, Bank Australia

HL Refinance, low rate

Refinanced HL and extra funds for renovation. Applied online, Michelle and Tanya in Townsville were great. The process was quick, they kept me informed and everything has gone very smoothly. Thank you.

Review TypeLoan Application
1 comment
Hi Carolyn, thanks so much for taking the time to leave a review. It's great to hear you've recently refinance with us. We're very pleased you found the process quick and smooth and that Michelle and Tanya were so helpful. We'll pass your compliments on. Thanks for choosing to bank with us! Bank Australia

Great staff at Townsville Branch of Bank Australia

Bank Australia was recommended by my son who had transferred his accounts there because Bank Australia is an ethical bank. I lodged an online inquiry wanting to do the same. I was fortunate that the Townsville, Qld branch of Bank Australia was tasked with responding. The staff at this branch were so helpful. Everyone from the branch manager to other staff members assisted with the process - re-financing, opening accounts, internet banking - from beginning to end and even after that. Great team in Townsville and everywhere else from my experience having had to ring elsewhere through the process. Good on ya, Bank Australia. Australians need a bank like this especially after the findings of the Royal Commission on Banks.

Review TypeLoan Application and New Account
1 comment
Hi Pete, thanks for leaving a lovely review. It's fantastic to hear you've recently become a customer based on our values and that the Townsville branch was so helpful throughout the process. We'll pass your compliments on to the team! Thanks for choosing to bank with us - it's great to have you on board. Bank Australia

Great customer service

I recently signed up to use bank Australia services.i have found the level of service at the branch and call centre very friendly and professional.glad i found this bank.peter Ivancic

Customer Service
Review TypeNew Account
1 comment
Hi Peter, thanks for taking the time to leave a review. It's wonderful to hear you've recently become a customer and that you've had such a positive experience banking with us via our branch and contact centre. Thanks for choosing to bank with us! Bank Australia

Disappointed

Terribly disappointed in this bank. We were treated pretty poorly by staff on our very first visit 6 months ago so decided to transfer our funds to another bank once the term deposit had matured however Australia bank rejected the request to our new bank and now we're forced to go to the branch to sort things out. We've already lost interest for 8 days so far. Then I spoke to a lady named Jan today, she seemed genuinely interested in our complaint and said she'd email me a form to arrange a new password... Still waiting and that was this morning! I'm sure another bank will be happy to invest our funds and then it'll be goodbye to Australia Bank from us.

Customer Service
Review TypeNew Account
1 comment
Hi Suzy, thanks for your feedback - we're sorry to hear you feel this way. We'd like to look into this for you. We'll send you a private message to get some details. Thanks, Bank Australia

Hopeless

I was so excited a week ago when I opened my Bank Australia account. I told my friends, house mates and family members... I was proud to be able to say I'd taken the time to start banking ethically. I had been pretty fed up with my other banks, for all the normal reasons, and I was sure Bank Australia would do a better job.

I was however completely wrong.

I don't know if staff are picked from a pool of people who failed basic arithmetic... but it would certainly explain my experience the past week. Despite providing a ridiculous level of documentation and then walking 4 different people through the numbers presented on my loan document... they continued to misclassify more than 50% of my income as an expenditure instead of seeing that it was being transferred in to a HISA... for which documentation was provided.

I went in to their Fitzroy branch, had multiple phone calls, emails and implored them to let me walk them through where their numbers were being misclassifiied. Alas, they think they know my personal banking better than I do.

After spending literally hours/days this week... I can't see myself keeping this account.... it was all a total waste of time, an absolute sunk cost.

This experience is perhaps the final nail in the coffin that shows that ALL banks are the same; regardless of what their advertising says.

Customer Service
Review TypeCredit Card Application, General Transactions, Loan Application and New Account
1 comment
Hi Gerald, thanks for your feedback. We're sorry to hear we've disappointed you. We've sent you a private message on Facebook and will arrange for one of our consultants to give you a call to look into your situation. Thanks, Bank Australia

Disappointed after 28 years with this Bank

I have been with them for 28 years, first time I applied for a personal loan,
I required to consolidate one and some for family reason.
They agreed to consolidate but not to personal amount..
Hence personal loan. They dictated that I could only spend the amount I required on something to do with me, but not my daughter wedding.
Well my daughters wedding is a very big part of me. Disgusted to the very core. Once credit card paid done!!

Customer Service
Review TypeLoan Application
2 comments
Hi Leanne H, thanks for your feedback. We're sorry to hear this was your experience. We'd like to look into this for future quality improvement. We'll send you a private message to get some more details. Thanks, Bank AustraliaNo loyalty after 28 yrs.. and your answer doesn’t make it any better.. you receive thousands & thousands of dollars from me with credit interest after all these years .. I will move on from Bank Australia. Very disappointing.. nice to know we are all just another number..

Page 2 of 24

Questions & Answers

Just wondering if there are any plans for a branch in the Newcastle region?
No answers

When will the Kyneton branch reopen? It’s been closed since 25 February and there’s been no update to the information stuck on the inside of the door since the initial closure.
1 answer
Hi Tim, thanks for your question. The Kyneton branch has been closed while we’ve been assessing a mould issue with the building. This was necessary to ensure that the health and safety of our employees and customers was protected. We've sought advice from specialist remediation contractors and we are currently assessing the options available to rectify the damage. We expect to be able provide our customers with a further update in the coming weeks. While the Kyneton branch is closed for repairs, you can contact us on 132 888 8am-8pm Monday to Friday and 9am-2pm on Saturdays AEST or visit one of our nearby branches in Castlemaine, Bendigo or Watergardens. We’re sorry for any inconvenience caused by the extended closure of the Kyneton branch and appreciate your patience. Thanks, Bank Australia

What is your interest rate payable on $450.000 australian dollars over a six month or twelve month period ?
1 answer
Hi Alan B, please give us a call on 132 888 to chat through our rates :)

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