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Bank First

Bank First (page 2 of 8)

4.6 from 147 reviews

Reviews

4.6

147 reviews
5
(125)
4
(7)
3
(0)
2
(4)
1
(11)
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john smith

john smithGreater Melbourne (Inner), VIC

  • 5 reviews
  • 131 likes

The best bank

published

The staff were amazing and very friendly and they are quick with transactions and they dont keep you waiting for any reason better service than any other bank if you call them on the phone they wont keep you waiting or place you on hold

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Customer Service
Application Process
Timeliness
Online Tools
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Sean

SeanAustralian Capital Territory

Attentive and helpful

published

I found Julie-Ann at Bankfirst highly professional and personable, returning calls and genuinely interested in my business. The costs were upfront and I did not feel pressured at any stage. I had never dealt with Bankfirst before and when comparing car loans to my old bank their rate was lower. Thanks again.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMarch 2019
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Great help

published

Bank first were extremely helpful with our loan application. We had all our queries answered in regards to interest rates and repayment options. We are very pleased with the service we received.

Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateMarch 2019
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Excellent staff at Bank First, Moonee Ponds

published

I have always had great service from the friendly staff at Bank First for the past 4 decades. However the kindness, time taken and complete care demonstrated by one staff member in particular, Robyn Cleary, was heartwarming and greatly appreciated. Robyn’s attention to detail and willingness to explain things meant my partner and I were well informed. I’m glad my whole family have joined us as loyal clients.
Thanks Bank First staff. Later this year you’ll have 4 generations of us.

Transparency
Customer Service

Reassuring, friendly and peace of mind service.

published

Having recently been in danger of a scammer, it was necessary for me to communicate my concern to Bank First. They, in particular Jason and Van, were extremely helpful and reassuring, putting my mind at ease and setting up extra protection on my account. The easy and ready reliable access to staff at Bank First was wonderful, as were their explanations, guidance and the processes they put in place.

Transparency
Customer Service

outstanding service

published

Julie -Ann was friendly, professional and supportive throughout the whole process. She called and kept in touch and understood our families situation well. This helped me greatly. I am very appreciative of her time and hard work.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2019
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Perfect service

published

Julie-Ann went far and beyond to help. Her consent contact and following up any issues was greatly appreciated. I've never experienced service this for.
Thank you so much for all your help

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateFebruary 2019
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Outstanding service, very friendly and most of all extremely efficient

published

Customer service was great, always kept in contact throughout the process and did everything they could to meet out requirements. So efficient and no delays. The borrowing amount was less than we had hoped but they explained everything to us and it was in our best interest to take less.

Great experience

published

My experience with Julie- Ann was great. She was really clear and methodical about the process. She was supportive throughout.

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Alicia

AliciaMelbourne

Quality service

published

So relieved to have my car loan application approved in time to be able to buy my newer ,safer car for me and for my family. I was very pleased that my application was dealt with on an individual level ie my personal and unique circumstances were taken into account in order to get my application approved. I'd happily recommend Bank First and often do. Julie-Ann is fantastic to deal with and would be my first stop for any future requirements.

  • Verified customer

Brilliant staff

published
David L

David LMelbourne

Greatest customer service

published

I had everything answered for me and I felt like everything possible was done to help with my enquiries. I would recommend Bank First to everyone.

Best customer phone banking system

published

How easy to use a personalised phone banking service, with the help of one caring customer service officer! Donna was so pleasant and reliable in every way, making sure we achieved the best possible outcome. Nothing was too much trouble for her, even ringing back to be helpful.

sweetie cook

sweetie cook

  • 2 reviews

This bank is wonderful. Always try to help when you need it.

published

excellent and thank you JA

published

JA gave us a very useful assistance at all times and especially in finalising our Cash Passport. Very satisfied. Would use this again.

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Great to deal with a bank that cares....

published

Thank you to Julie-Ann for her efforts in dealing with me on this loan.

Apart from being happy with the rates and fees associated with the loan it was the customer service I was most impressed with.

Firstly I dealt with Julie-Ann soley from the start and she was very diligent and knowledgeable in constructing the loan and making sure I wasn't over committing.

She also helped arrange car insurance which was cheaper than other quotes that I had obtained.

Overall it was a smooth and easy experience.

PJCwasHere

PJCwasHerePakenham

Why we chose Bank First even with smaller Term Deposit Rates

published

Every time I contact Bank First, I speak to a real person who always go out of their way to help with my query. If they don’t know, they find someone who does - they don’t fob you off.
Because of the consistent outstanding service, ease of use of their Internet Portal and great people, we chose to go with the Bank First Fixed Term Deposit At 2.60% instead of going to another institution at 2.80%. While .20% adds up, we decided that we get looked after so well, it’s our turn to support Bank First.

Five star all the way

published

Thank you to Ashleigh and the team in finance for the friendly, quick and helpful customer sevice in financing my new car. it was way "too easy" from start to finish. Greatly appreciated the short time frame from deposit to final payment. I will continue to recommend Bank First to family and friends.
Sharyne

Extremely member friendly

published

I have been a member since the early ‘90’s
Great member service
Always helpful
Totally recommend to anyone wanting an alternative to the big four

Ken Trapnell

Ken TrapnellMelbourne

  • 2 reviews

Excellent service.

published

Customer service personnel are helpful, polite, respectful and professional. Process was clearly explained and approval was fast. Rate is competitive and terms are flexible. Communication was excellent throughout the application, approval and payment process. Would happily recommend.

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