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Bank of Melbourne

Bank of Melbourne

Online, Branches
1.6 from 207 reviews · View Statistics
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Reviews

  • Transparency
    4.3 (15)
  • Customer Service
    4.6 (17)
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Akhter
AkhterGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Helpful support

published

Support staff reasonably helpful. Went above and beyond explaining the financing options available for loans and term deposit accounts. Took support over the phone but not a bad experience overall.

Incentivised Review No
Dianne M.
Dianne M.Victoria
  • 2 reviews
  • 1 like

Mobile banking is unavailable at least once a month. It is ridiculous

published

I have been with this bank for about 5,years. I get so annoyed when mobile banking is not working. It is such an inconvenience because I cannot transfer funds and it's something I do on a daily basis

Transparency
2/5
Customer Service
4/5

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Ciel V.
Ciel V.Greater Melbourne (Outer), VIC
  • 5 reviews

Best Bank By Far!

published

I have been with this bank for only a short time now after switching from Commonwealth (AKA the worst financial institution known to mankind) and I have to say that it was a great decision, and I have zero regrets since! The customer service is top notch on the few occasions I have had to call, the branches are clean and well-maintained (take notes CommBank!) and the fees upon fees I was accustomed to before are nonexistent. Very reasonable and competitive rates. It's also cool how they support many local ventures in Melbourne, like the new arts precinct for instance. Just overall a great bank, don't hesitate to switch!

Transparency
4/5
Customer Service
5/5

Excellent customer service at Narre Warren branch in Fountain Gate

published

Renas Ismail assisted me recently with my travellers card issue. She was polite, resourceful, respectful! Renas listened carefully, looked and try to work out the issue on my mobile phone and even contacted a colleague for help!
Excellent customer service!
Thank you Renas!

Incentivised Review No
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Sogand Ebrahimi
Sogand EbrahimiVictoria
  • 2 reviews
  • 1 like

Best experience and best service

published

We have got 3 loans with bank of Melbourne and always happy with them. never had any problems, recently purchased a house and Benjamin (the lending manager) was really helpful and caring , we had no drama. easy we got the loan, he really did his bets and just wanted say a big thank you to him.
I have been bank of Melbourne customer for years and never had any bad experiences.
very helpful

Transparency
5/5
Customer Service
5/5
Hulaschmula
HulaschmulaGreater Melbourne (Inner), VIC
  • 3 reviews

Successful dispute

published

After being swindled by a company that went into liquidation, Bank Of Melbourne pursued them and remunerated the amount that was owing to me. I cannot thank them enough, amazing due diligence.

Transparency
5/5
Customer Service
5/5
TBM
TBM
  • 3 reviews
  • 3 likes

Home Loan DEAL

published

Recently switched home loan from CBA to BOM. Right from the start the service from Airport West Branch Ravi has been outstanding. Very happy with the way BOM has organized my finances.

Transparency
5/5
Customer Service
5/5

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Next
siqi
siqiGreater Melbourne (Outer), VIC

Very Professional

published

I have been with this bank more than 2 years. They are reliable also very professional. Their customer service is top of the mark. Highly recommend to get the service from them.

Transparency
5/5
Customer Service
5/5

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Best Customer Service and Friendly Staff

published
Transparency
5/5
Customer Service
5/5
Incentivised Review No
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GOOSE
GOOSEGreater Melbourne (Outer), VIC
  • 7 reviews
  • 7 likes

Great Bank

published

I mostly use Karingal branch and Springvale or Parkmore and every time I walk in always great service but mostly Karingal branch from day one back in 2008 with our house approved then for our second hand car only 4% and just recently 3 years on our house at 2.28 we walk in and all papers ready to sign was great and all the staff very helpful.

Transparency
5/5
Customer Service
5/5
GOOSE
GOOSE

Never hardly any waiting time service straight away thank you to all the staff at Karingal and the bank of Melbourne.

CustomerFirst
CustomerFirstGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 5 likes

Home Loan process is really bad and error prone

published

I had refinanced from NAB to Bank of Melbourne since Feb 2020 based on the advice of a NPFS mortgage consultant, the overall loan process then was smooth. However the recent loan application handling has been really shabby and painful where they double deposited the loan amount to me, withdrew it, did not close the previous loan and worse after all the rectification after I had called out they messed up my offset account to normal transaction account thus increase in my repayment fee. Yet there has been no apologies who call from Bank about the trouble, really bad customer experience. I will immediately change the loan once the fixed deposit tenure ends or if other bank can offer better deal.

Transparency
2/5
Customer Service
2/5

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JMG
JMG
  • 2 reviews

Great Service at BOM Caroline Spring

published

I am with the bank for a while. Every staff is friendly, always smile greeting to you when you walk in the branch. I was served by Rebecca who is extremely kind and helpful with all my queries and concerns.

Transparency
5/5
Customer Service
5/5
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Anster
AnsterAU
  • 3 reviews
  • 1 like

IVANHOE Bank of Melb in the best position in Ivanhoe, moved from ANZ and Westpac to this branch. efficient and helpful

published

Found Bank Of Melbourne Ivanhoe to be one of the best and efficient branch ever. Moved my account from Westpac and ANZ that are old and dark to this great branch,
Helpful staff that go out of their way. Pity its temporarily closed due to Covid but once things get to normal will start going back. This Branch is helpful, clean and efficient in a great position.

Transparency
4/5
Customer Service
5/5
ExNABie
ExNABieMelbourne
  • 29 reviews
  • 13 likes

Seems like it's getting longer to process transactions to your own different account

published

It used to be no longer than one business day for BPay . It's now 2-3 business days to process BPay transactions to your own different account with another bank. Covid-19 has definitely affected the productivity on bank employees sadly!
EDIT - I received the credit the next business day itself and thought I should give them the due credit . Had I not been on top of this would have taken 2-3 days for sure

Transparency
4/5
Customer Service
3/5
LukeCollins
LukeCollinsMelbourne
  • 18 reviews
  • 30 likes

Home loan fail

published

I've been a customer with bank of Melbourne for over 13 years with a homeloan on my first property. Recently tried refinancing another homeloan I had that was with another institution and was rejected because of 14k of HECS my wife and I collectively have. To reject a loan based on 14k of hecs is ridiculous. I will refinance with someone else and will be taking both my loans with me. I have an excellent credit history and an LVR of 65% on loan to be refinanced and 50% LVR on the other. This is poor form and is exactly how you lose customers. Loyalty doesnt mean anything or common sense.

Incentivised Review No
TopicLoan Application
LukeCollins
LukeCollins
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Questions & Answers

Sammii
Sammiiasked
Bank of Melbourne

Hi i transferd money from my old account (nab) to my new account bank of melbourne on sunday 11th feb 18 and its now monday 12th feb at 10pm and still nothing how long does it take normally to get money in your bank of melb account because this is pathetic

2 answers
Anne Pearse
Anne Pearse

Make sure all your details are in, even you date of birth, who you have loved in your life, who you have met on trains, where you have lived, & who with, whatever you can think of, even if you dye your hair...... They are so fanatical, it's mad.....&.. YOU have to tell them, THEY DON'T ASK You!! They are so protective of themselves, they want to know what brand knickers you are wearing, & when you last washed them.............. Is all that safe? Not always, I'm still waiting! 2wks Late already! Grrrrrr!!!!! Take a list of this with the answers, as they DO NOT ASK YOU!!! GRRR! But, end of the day, the Staff are nice... It's their idiotic system, They should have a list of queries too!

trompfy
trompfy

I am not sure but I would recommend going to Westpac and opening a Westpac Choice Account and a Westpac eSaver account since you get better interest on those accounts.

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Bank of Melbourne

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