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Bank of Queensland Home Loans

Bank of Queensland Home Loans

1.9 from 29 reviews · View Statistics

Reviews

5.0

1 review
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K.Glenister

K.Glenister

  • 5 reviews
  • 5 likes

Mornington Branch - Customer Service at its absolute finest!!

published

Absolute pleasure to deal with anyone I spoke to in the Mornington Branch regarding my home loan. Thank you for your amazing customer service. Even with Covid being a stressful time at this current time, everyone in this branch made sure my experience was a pleasant one. Thank you :)

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
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Questions & Answers

Naser

Naserasked

I am thinking for a refinance with BOQ but given all the negative response can you ensure that you will not increase the rate at least for a year unless RBA change the rate? Even if you need to increase the rate without RBA rate change how much and how often would you change the rate? Please answer specifically.

No answers
Chance84

Chance84asked

What was the average time it took to get a approval? We have been waiting for a few weeks now and every time I call them to ask they feed me lies about why it is taking so long. Be Klingon very frustrating!!

1 answer
Bronkie27
Bronkie27

If you have a good credit rating a job with a good income you should know in less than 48 hours.Final approval should be in a week . Change banks if you not happy now it is not going to get any better . Good luck

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